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Verloop.io vs Zendesk Sunshine Conversations

Verloop.io logo

Verloop.io

Live Chat

Conversational AI platform for customer support automation

From
Free
Rated
-
Full reviewWebsite
Zendesk Sunshine Conversations logo

Zendesk Sunshine Conversations

Live Chat

Omnichannel messaging and customer engagement platform

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Verloop.io has a free tier, so it costs nothing to try first.
  • Each has a real cost: Verloop.io pricing shifted from transparent published rates to contact-sales model, making cost forecasting difficult; Zendesk Sunshine Conversations cannot be purchased standalone; requires expensive Zendesk Suite Professional or higher plans
  • They diverge on capability: Verloop.io covers NLP-powered chatbot, Zendesk Sunshine Conversations covers Live chat.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Verloop.io and Zendesk Sunshine Conversations actually diverge.

Attributes where Verloop.io and Zendesk Sunshine Conversations differ
AttributeVerloop.ioZendesk Sunshine Conversations
Starting priceFreeOn request
Pricing modelUnknownsubscription
Free tierYesNo
PlatformsWeb, Mobile, Messenger, WhatsApp, InstagramWeb, iOS, Android

Identical on both: user rating (Not yet rated), category (Live Chat), founded (2015).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Verloop.io

  • NLP-powered chatbot
  • Voice bot support
  • Live agent handoff
  • Multi-language support
  • Sentiment analysis
  • Zendesk
  • Freshdesk
  • WhatsApp

Only in Zendesk Sunshine Conversations

  • Live chat
  • SMS messaging
  • WhatsApp integration
  • Zendesk Support
  • API
  • Mobile app support

Both cover

  • Salesforce
  • Facebook Messenger
  • Slack
  • Web support
  • IOS support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Verloop.io

  • Customer support automationnot Zendesk Sunshine Conversations
  • Lead qualificationnot Zendesk Sunshine Conversations
  • FAQ automationnot Zendesk Sunshine Conversations
  • Appointment bookingnot Zendesk Sunshine Conversations

Zendesk Sunshine Conversations

  • Customer engagementnot Verloop.io
  • Lead generationnot Verloop.io
  • Customer supportnot Verloop.io
  • Sales automationnot Verloop.io

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Verloop.io

  • Pricing shifted from transparent published rates to contact-sales model, making cost forecasting difficult
  • Limited documentation for advanced use cases and customization
  • WhatsApp integration requires additional Meta API costs

Zendesk Sunshine Conversations

  • Cannot be purchased standalone; requires expensive Zendesk Suite Professional or higher plans
  • Low included monthly active users (1,000 MAU) and notifications (1,000) necessitate paid add-ons for most businesses
  • Custom implementations require developer resources for webhooks and API configuration

Pricing, plan by plan

Verloop.io

Free
  • StarterFree
    • 500 chats
  • Business$49/month
  • Enterprise$699/month

Zendesk Sunshine Conversations

On request
  • Team$19/month
    • Chat + messaging
    • Basic features
    • Limited agents
  • Growth$49/month
    • Omnichannel
    • Advanced automation
    • Routing
  • Professional$99/month
    • All features
    • Custom workflows
    • Premium support

Which should you pick?

Choose Verloop.io if

  • You need nlp-powered chatbot.
  • You want to start without paying.
  • You work on Web, Mobile, Messenger, WhatsApp, Instagram.
  • You also want voice bot support.
Verloop.io review

Choose Zendesk Sunshine Conversations if

  • You need live chat.
  • You work on Web, iOS, Android.
  • You also want sms messaging.
Zendesk Sunshine Conversations review

Questions people ask

Is Verloop.io or Zendesk Sunshine Conversations better?
Neither clearly leads. Verloop.io starts at Free and Zendesk Sunshine Conversations at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Verloop.io or Zendesk Sunshine Conversations?
Verloop.io has a free tier; the other does not. Paid plans start at Free for Verloop.io and On request for Zendesk Sunshine Conversations.
Does Verloop.io or Zendesk Sunshine Conversations run on more platforms?
Verloop.io runs on Web, Mobile, Messenger, WhatsApp, Instagram. Zendesk Sunshine Conversations runs on Web, iOS, Android.
Can I use Verloop.io for free?
Yes. Verloop.io has a free tier, so you can try it without paying. Zendesk Sunshine Conversations starts at On request.
What is Verloop.io best used for?
Verloop.io is most often used for customer support automation, lead qualification, faq automation, appointment booking. Of those, customer support automation and lead qualification are not what Zendesk Sunshine Conversations is typically brought in for.
What can Verloop.io do that Zendesk Sunshine Conversations cannot?
Verloop.io covers NLP-powered chatbot, Voice bot support, Live agent handoff, Multi-language support. Zendesk Sunshine Conversations covers Live chat, SMS messaging, WhatsApp integration, Zendesk Support. Both handle Salesforce, Facebook Messenger, Slack, Web support.

Answered from the vendors’ own pages

Verloop.io: Does Verloop.io offer a free tier?

Yes. Verloop offers a free Starter plan with up to 500 chats, allowing nonprofits and small organizations to test the platform at no cost.

Source
Zendesk Sunshine Conversations: Can I buy Zendesk Sunshine Conversations standalone?

No. Sunshine Conversations is only available with Zendesk Suite Professional, Enterprise, or Enterprise Plus plans. It cannot be purchased as a standalone product.

Source
Verloop.io: What channels does it support?

Verloop.io supports Web, App, Messenger, Instagram, and WhatsApp, plus voice capabilities enabling seamless omnichannel support across multiple customer touchpoints.

Source
Zendesk Sunshine Conversations: What messaging channels does Sunshine Conversations support?

Sunshine Conversations connects 15+ messaging channels including WhatsApp, Facebook Messenger, Instagram, Telegram, SMS, and provides a Web Widget for on-site chat.

Source
Verloop.io: How many languages does it support?

The platform delivers support in 80+ languages, enabling brands to scale support globally with AI-driven self-service in multiple languages.

Source
Zendesk Sunshine Conversations: What are the usage limits on Zendesk Sunshine Conversations?

The base includes 1,000 Monthly Active Users and 1,000 notifications per month. Additional usage requires $50 add-ons for each 2,500 MAU pack or $50 for each 25,000 notification pack.

Source
Verloop.io: What integrations are available?

Verloop.io integrates with over 100 tools including HubSpot, Freshdesk, Zendesk, and various CRMs, ticketing systems, and payment gateways.

Source
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