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Live Chat & Chatbots · head to head

Google Dialogflow vs Verloop.io

Google Dialogflow logo

Google Dialogflow

Live Chat & Chatbots

Google's conversational AI platform

From
Free
Rated
-
Full reviewWebsite
Verloop.io logo

Verloop.io

Live Chat & Chatbots

Conversational AI platform for customer support automation

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Google Dialogflow google's own Dialogflow pricing page (cloud.google.com/dialogflow/pricing) prices Conversational Agents (CX) text requests at $0.007 per request, audio input at $0.0065 per 15 seconds and audio output from $4 per 1 million characters, all in USD, with a one-time $600 free credit for the first 12 months; Dialogflow ES (Essentials) is billed per request separately from CX and the two are not interchangeable, so a chatbot built on ES cannot simply switch to CX pricing without migration.; Verloop.io pricing shifted from transparent published rates to contact-sales model, making cost forecasting difficult
  • They diverge on capability: Google Dialogflow covers NLU and NLG, Verloop.io covers NLP-powered chatbot.

Where they differ

Only the attributes on which Google Dialogflow and Verloop.io actually diverge.

Attributes where Google Dialogflow and Verloop.io differ
AttributeGoogle DialogflowVerloop.io
Pricing modelusage-basedUnknown
PlatformsWeb, Mobile, Messaging apps, Voice assistantsWeb, Mobile, Messenger, WhatsApp, Instagram
Founded19982015

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Live Chat & Chatbots).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Google Dialogflow

  • NLU and NLG
  • Integration with Google services
  • Webhooks
  • Google Cloud
  • Facebook
  • Telegram
  • Mobile support
  • Messaging apps support

Only in Verloop.io

  • NLP-powered chatbot
  • Voice bot support
  • Live agent handoff
  • Sentiment analysis
  • Salesforce
  • Zendesk
  • Freshdesk
  • WhatsApp

Both cover

  • Multi-language support
  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Google Dialogflow

  • Customer engagementnot Verloop.io
  • Lead generationnot Verloop.io
  • Customer supportnot Verloop.io
  • Sales automationnot Verloop.io

Verloop.io

  • Customer support automationnot Google Dialogflow
  • Lead qualificationnot Google Dialogflow
  • FAQ automationnot Google Dialogflow
  • Appointment bookingnot Google Dialogflow

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Google Dialogflow

  • Google's own Dialogflow pricing page (cloud.google.com/dialogflow/pricing) prices Conversational Agents (CX) text requests at $0.007 per request, audio input at $0.0065 per 15 seconds and audio output from $4 per 1 million characters, all in USD, with a one-time $600 free credit for the first 12 months; Dialogflow ES (Essentials) is billed per request separately from CX and the two are not interchangeable, so a chatbot built on ES cannot simply switch to CX pricing without migration.

Verloop.io

  • Pricing shifted from transparent published rates to contact-sales model, making cost forecasting difficult
  • Limited documentation for advanced use cases and customization
  • WhatsApp integration requires additional Meta API costs

Pricing, plan by plan

Google Dialogflow

Free
  • Free TierFree
    • 100 requests/day
    • Basic NLU
  • Standard$0.005/month
    • Pay per request
    • Advanced features
  • Enterprise$undefined/month
    • Custom SLAs
    • Dedicated support

Verloop.io

Free
  • StarterFree
    • 500 chats
  • Business$49/month
  • Enterprise$699/month

Which should you pick?

Choose Google Dialogflow if

  • You need nlu and nlg.
  • You want to start without paying.
  • You work on Web, Mobile, Messaging apps, Voice assistants.
  • You also want integration with google services.
Google Dialogflow review

Choose Verloop.io if

  • You need nlp-powered chatbot.
  • You want to start without paying.
  • You work on Web, Mobile, Messenger, WhatsApp, Instagram.
  • You also want voice bot support.
Verloop.io review

Questions people ask

Is Google Dialogflow or Verloop.io better?
Neither clearly leads. Google Dialogflow starts at Free and Verloop.io at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Google Dialogflow or Verloop.io?
Google Dialogflow starts at Free and Verloop.io at Free.
Does Google Dialogflow or Verloop.io run on more platforms?
Google Dialogflow runs on Web, Mobile, Messaging apps, Voice assistants. Verloop.io runs on Web, Mobile, Messenger, WhatsApp, Instagram.
Can I use Google Dialogflow for free?
Both have a free tier, so you can try either at no cost before committing.
What is Google Dialogflow best used for?
Google Dialogflow is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Verloop.io is typically brought in for.
What can Google Dialogflow do that Verloop.io cannot?
Google Dialogflow covers NLU and NLG, Integration with Google services, Webhooks, Google Cloud. Verloop.io covers NLP-powered chatbot, Voice bot support, Live agent handoff, Sentiment analysis. Both handle Multi-language support, Slack, Web support.

Answered from the vendors’ own pages

Verloop.io: Does Verloop.io offer a free tier?

Yes. Verloop offers a free Starter plan with up to 500 chats, allowing nonprofits and small organizations to test the platform at no cost.

Source
Verloop.io: What channels does it support?

Verloop.io supports Web, App, Messenger, Instagram, and WhatsApp, plus voice capabilities enabling seamless omnichannel support across multiple customer touchpoints.

Source
Verloop.io: How many languages does it support?

The platform delivers support in 80+ languages, enabling brands to scale support globally with AI-driven self-service in multiple languages.

Source
Verloop.io: What integrations are available?

Verloop.io integrates with over 100 tools including HubSpot, Freshdesk, Zendesk, and various CRMs, ticketing systems, and payment gateways.

Source
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Related pages

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