Live Chat & Chatbots · head to head
Pure Chat vs Kore.ai
Pure Chat
Live Chat & Chatbots
Simple and affordable live chat for any business
- From
- Free
- Rated
- -
Kore.ai
Live Chat & Chatbots
Enterprise conversational AI platform
- From
- On request
- Rated
- -
The short version
- Only Pure Chat has a free tier, so it costs nothing to try first.
- Each has a real cost: Pure Chat growth plan is capped at 4 users and 1 website, and PRO is capped at 10 users, with extra seats billed separately at $8 to $15/month per additional operator; Kore.ai the Internet Archive's capture of Kore.ai's site on 17 June 2020 confirmed its named products, Kora (Enterprise Virtual Assistant) and Deflect.ai (Digital Deflection Platform), are sold to enterprise buyers across banking, insurance, healthcare and retail with no published price list and a dedicated pricing path that itself 404s.
- They diverge on capability: Pure Chat covers Live chat widget, Kore.ai covers Conversational AI.
Where they differ
Only the attributes on which Pure Chat and Kore.ai actually diverge.
Identical on both: user rating (Not yet rated), category (Live Chat & Chatbots).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Pure Chat
- Live chat widget
- Visitor information
- Chat transcripts
- Department routing
- HubSpot
- Zapier
- Mobile app support
- IOS support
Only in Kore.ai
- Conversational AI
- Advanced NLU
- Workflow automation
- Multi-language
- SAP
- Oracle
- Mobile support
- Messaging support
Both cover
- Salesforce
- API
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Pure Chat
- Small single-site teams needing live chat with SMS notificationsnot Kore.ai
Kore.ai
- Customer engagementnot Pure Chat
- Lead generationnot Pure Chat
- Customer supportnot Pure Chat
- Sales automationnot Pure Chat
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Pure Chat
- Growth plan is capped at 4 users and 1 website, and PRO is capped at 10 users, with extra seats billed separately at $8 to $15/month per additional operator
- Monthly billing costs more than annual: Growth is $49/month monthly versus $39/month annual, and PRO is $99/month monthly versus $79/month annual
Kore.ai
- The Internet Archive's capture of Kore.ai's site on 17 June 2020 confirmed its named products, Kora (Enterprise Virtual Assistant) and Deflect.ai (Digital Deflection Platform), are sold to enterprise buyers across banking, insurance, healthcare and retail with no published price list and a dedicated pricing path that itself 404s.
Pricing, plan by plan
Pure Chat
Free- FreeFree
- Up to 1 agent
- Basic chat
- Premium$50/month
- Unlimited agents
- Advanced features
- Business$100/month
- White-label
- Premium support
Kore.ai
On request- Professional$200/month
- AI chatbot
- Basic NLU
- Enterprise$500/month
- Advanced NLU
- Custom integrations
- Custom$undefined/month
- Unlimited features
- Dedicated support
Which should you pick?
Choose Pure Chat if
- You need live chat widget.
- You want to start without paying.
- You work on Web, Mobile app, IOS, Android.
- You also want visitor information.
Choose Kore.ai if
- You need conversational ai.
- You work on Web, Mobile, Messaging, Voice, IVR.
- You also want advanced nlu.
Questions people ask
- Is Pure Chat or Kore.ai better?
- Neither clearly leads. Pure Chat starts at Free and Kore.ai at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Pure Chat or Kore.ai?
- Pure Chat has a free tier; the other does not. Paid plans start at Free for Pure Chat and On request for Kore.ai.
- Does Pure Chat or Kore.ai run on more platforms?
- Pure Chat runs on Web, Mobile app, IOS, Android. Kore.ai runs on Web, Mobile, Messaging, Voice, IVR.
- Can I use Pure Chat for free?
- Yes. Pure Chat has a free tier, so you can try it without paying. Kore.ai starts at On request.
- What is Pure Chat best used for?
- Pure Chat is most often used for small single-site teams needing live chat with sms notifications. Of those, small single-site teams needing live chat with sms notifications is not what Kore.ai is typically brought in for.
- What can Pure Chat do that Kore.ai cannot?
- Pure Chat covers Live chat widget, Visitor information, Chat transcripts, Department routing. Kore.ai covers Conversational AI, Advanced NLU, Workflow automation, Multi-language. Both handle Salesforce, API, Web support.
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