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Software · head to head

LivePerson vs Kayako

LivePerson logo

LivePerson

Software

Enterprise-grade conversational AI platform

From
On request
Rated
-
Full reviewWebsite
Kayako logo

Kayako

Software

Effortless customer service

From
$30/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: LivePerson no price is published for any of the three tiers, and the page states no cost metric; Kayako the AI agent is billed at $1 per resolved ticket, so support cost scales with ticket volume rather than being a fixed subscription
  • They diverge on capability: LivePerson covers Conversational AI, Kayako covers Unified inbox.

Where they differ

Only the attributes on which LivePerson and Kayako actually diverge.

Attributes where LivePerson and Kayako differ
AttributeLivePersonKayako
Starting priceOn request$30/month
PlatformsWeb, Mobile app, IOS, Android, Messaging appsWeb, Ios, Android
Founded19952001

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in LivePerson

  • Conversational AI
  • Mobile messaging
  • Intent detection
  • Zendesk
  • Webhooks
  • Mobile app support
  • IOS support
  • Messaging apps support

Only in Kayako

  • Unified inbox
  • Help center
  • Customer journey
  • Automation
  • Reporting
  • Zapier
  • Stripe
  • Shopify

Both cover

  • Live chat
  • Salesforce
  • Slack
  • Web support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

LivePerson

  • Conversational AI and messaging across web, SMS and social channelsnot Kayako
  • Routing customer conversations between bots and human agentsnot Kayako

Kayako

  • Help desk ticketing with a unified inbox and knowledge basenot LivePerson
  • Resolving support tickets automatically with an AI agentnot LivePerson

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

LivePerson

  • No price is published for any of the three tiers, and the page states no cost metric
  • Despite advertising minimal add ons, SMS outbound and WhatsApp carry separate charges plus a 15% handling fee
  • X is supported only with additional fees
  • Every route to a figure is a quote request or an RFP

Kayako

  • The AI agent is billed at $1 per resolved ticket, so support cost scales with ticket volume rather than being a fixed subscription
  • A resolution counts when the AI solves the issue without human involvement, so the definition of a billable event is set by the vendor's own system
  • No per agent monthly price is published for the full Kayako One platform
  • Full platform pricing requires talking to an expert

Pricing, plan by plan

LivePerson

On request
  • Professional$100/month
    • Live chat
    • Basic AI
    • Automations
  • Enterprise$500/month
    • Advanced AI
    • Custom integrations
  • Premium$undefined/month
    • Custom solutions
    • Dedicated support

Kayako

$30/month
  • Inbox$30/month
    • Email & live chat
    • Help center
    • Basic automation
  • Growth$60/month
    • Everything in Inbox
    • Customer journey
    • SLA management
  • Scale$100/month
    • Everything in Growth
    • Advanced reporting
    • Custom roles

Which should you pick?

Choose LivePerson if

  • You need conversational ai.
  • You work on Web, Mobile app, IOS, Android, Messaging apps.
  • You also want mobile messaging.
LivePerson review

Choose Kayako if

  • You need unified inbox.
  • You work on Web, Ios, Android.
  • You also want help center.
Kayako review

Questions people ask

Is LivePerson or Kayako better?
Neither clearly leads. LivePerson starts at On request and Kayako at $30/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, LivePerson or Kayako?
LivePerson starts at On request and Kayako at $30/month.
Does LivePerson or Kayako run on more platforms?
LivePerson runs on Web, Mobile app, IOS, Android, Messaging apps. Kayako runs on Web, Ios, Android.
What is LivePerson best used for?
LivePerson is most often used for conversational ai and messaging across web, sms and social channels, routing customer conversations between bots and human agents. Of those, conversational ai and messaging across web, sms and social channels and routing customer conversations between bots and human agents are not what Kayako is typically brought in for.
What can LivePerson do that Kayako cannot?
LivePerson covers Conversational AI, Mobile messaging, Intent detection, Zendesk. Kayako covers Unified inbox, Help center, Customer journey, Automation. Both handle Live chat, Salesforce, Slack, Web support.
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