Software · pricing
Kayako pricing
Kayako publishes 3 tiers. Below is each one, what it adds over the tier beneath it, and where the ladder stops being worth climbing for most people.
- Entry price
- $30/month
- Model
- Subscription
- Tiers
- 3
- Free tier
- Not on record
Kayako plans, side by side
Every published tier in ascending order of price, with the number of features each one lists. An absence here means the record does not itemise it, not that the tier lacks it.
| Plan | Price | Features listed | Step up from the tier below |
|---|---|---|---|
| Inbox | $30/month | 3 | Entry tier |
| Growth | $60/month | 3 | +$30/month, 3 more features |
| Scale | $100/month | 3 | +$40/month, 3 more features |
What each tier adds
The set difference between each tier's feature list and the one beneath it. Where a tier lists nothing new, the vendor has either stopped repeating the inherited list or the tier raises limits rather than adding capability, the record does not distinguish the two, so this page does not either.
Inbox
$30/monthThe entry tier. It covers email & live chat, help center, basic automation.
Growth
$60/monthOver Inbox, this tier adds:
- Everything in Inbox
- Customer journey
- SLA management
Scale
$100/monthOver Growth, this tier adds:
- Everything in Growth
- Advanced reporting
- Custom roles
What the product covers
The full Kayako feature record, grouped as the catalogue groups it. This is the product as a whole; the record does not map every feature onto a specific tier.
Core
- Unified inbox
- Live chat
- Help center
- Customer journey
- Automation
- Reporting
Integrations
- Slack
- Salesforce
- Zapier
- Stripe
- Shopify
Security
- SOC2
- GDPR
- SSL
Platform
- Web support
- Ios support
- Android support
People bring Kayako in for help desk ticketing with a unified inbox and knowledge base, resolving support tickets automatically with an ai agent. If that is not the job you are buying for, the alternatives to Kayako are worth a look before you commit to a tier.
Before you pay for Kayako
Three things this page cannot tell you, and all three change the bill. The record carries a price and a billing period but not the unit - per-seat and flat-rate pricing are indistinguishable in this data, so a five-person team may be looking at five times the figure above. It carries no annual rate, so any discount for paying yearly is not something this page can quote. And it carries no trial length.
What it can tell you is the shape of the ladder: 3 tiers between $30/month and $100/month, with the jump itemised above. With no free tier on record, the cheapest way to answer the rest is to compare Kayako against the tools that do have one before committing.
Kayako runs on web, ios, android, and is published by Kayako of London, UK. The full record is on the Kayako review.
Kayako pricing questions
- How much does Kayako cost?
- Kayako publishes 3 tiers, from $30/month for Inbox up to $100/month for Scale. The cheapest paid tier is $30/month.
- Does Kayako have a free plan?
- Not on the record we hold: Kayako is listed as subscription. Whether a free trial is offered is not something this record captures, so check the vendor's site.
- What is the difference between Inbox and Growth on Kayako?
- Growth costs $60/month against $30/month, and adds everything in inbox, customer journey, sla management.
- Is the Scale plan on Kayako worth it?
- That depends entirely on whether you need what it adds, which on the published record is everything in growth, advanced reporting, custom roles. It costs $100/month against $30/month for Inbox. Softwr has not used either tier, so this page can tell you what changes, not whether it is worth the difference to you.
- What am I actually paying for with Kayako?
- The record lists 17 features across 4 areas: core, integrations, security, platform. In practice it is brought in for help desk ticketing with a unified inbox and knowledge base, resolving support tickets automatically with an ai agent.
- Does Kayako charge per user?
- The record carries a price and a billing period for each of its 3 tiers, but not the unit that price is charged in. Per-seat and flat-rate billing look identical in this data, so check the vendor's page before budgeting for a team.
- Are these Kayako prices current?
- They are what the catalogue entry holds, refreshed when the entry is. Vendors change pricing without notice and nobody at Softwr re-verifies each tier by hand, so treat this as a structured summary and the vendor's own pricing page as the authority.
- What should I compare Kayako against before paying?
- Nothing else in this directory is filed close enough to Kayako to make a useful price comparison.