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Kayako vs Oracle Digital Assistant

Kayako logo

Kayako

Live Chat

Effortless customer service

From
$30/month
Rated
-
Full reviewWebsite
Oracle Digital Assistant logo

Oracle Digital Assistant

Live Chat

Enterprise conversational AI powered by Oracle Cloud

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Kayako the AI agent is billed at $1 per resolved ticket, so support cost scales with ticket volume rather than being a fixed subscription; Oracle Digital Assistant high cost relative to competing platforms
  • They diverge on capability: Kayako covers Unified inbox, Oracle Digital Assistant covers Conversational AI.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Kayako and Oracle Digital Assistant actually diverge.

Attributes where Kayako and Oracle Digital Assistant differ
AttributeKayakoOracle Digital Assistant
Starting price$30/monthOn request
Pricing modelsubscriptionUnknown
Founded20011977

Identical on both: free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Kayako

  • Unified inbox
  • Live chat
  • Help center
  • Customer journey
  • Automation
  • Reporting
  • Slack
  • Zapier

Only in Oracle Digital Assistant

  • Conversational AI
  • NLU capabilities
  • Oracle integration
  • Analytics dashboard
  • Oracle Cloud
  • SAP
  • API
  • Mobile support

Both cover

  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Kayako

  • Help desk ticketing with a unified inbox and knowledge basenot Oracle Digital Assistant
  • Resolving support tickets automatically with an AI agentnot Oracle Digital Assistant

Oracle Digital Assistant

  • Customer engagementnot Kayako
  • Lead generationnot Kayako
  • Customer supportnot Kayako
  • Sales automationnot Kayako

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Kayako

  • The AI agent is billed at $1 per resolved ticket, so support cost scales with ticket volume rather than being a fixed subscription
  • A resolution counts when the AI solves the issue without human involvement, so the definition of a billable event is set by the vendor's own system
  • No per agent monthly price is published for the full Kayako One platform
  • Full platform pricing requires talking to an expert

Oracle Digital Assistant

  • High cost relative to competing platforms
  • Limited practical language support despite claiming 100+ languages
  • Poor documentation makes onboarding difficult for new users
  • Visual designer has low entity count limits requiring workarounds

Pricing, plan by plan

Kayako

$30/month
  • Inbox$30/month
    • Email & live chat
    • Help center
    • Basic automation
  • Growth$60/month
    • Everything in Inbox
    • Customer journey
    • SLA management
  • Scale$100/month
    • Everything in Growth
    • Advanced reporting
    • Custom roles

Oracle Digital Assistant

On request

No published plan breakdown. See the Oracle Digital Assistant review.

Which should you pick?

Choose Kayako if

  • You need unified inbox.
  • You work on Web, Ios, Android.
  • You also want live chat.
Kayako review

Choose Oracle Digital Assistant if

  • You need conversational ai.
  • You work on Web, iOS, Android.
  • You also want nlu capabilities.
Oracle Digital Assistant review

Questions people ask

Is Kayako or Oracle Digital Assistant better?
Neither clearly leads. Kayako starts at $30/month and Oracle Digital Assistant at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Kayako or Oracle Digital Assistant?
Kayako starts at $30/month and Oracle Digital Assistant at On request.
Does Kayako or Oracle Digital Assistant run on more platforms?
Kayako runs on Web, Ios, Android. Oracle Digital Assistant runs on Web, iOS, Android.
What is Kayako best used for?
Kayako is most often used for help desk ticketing with a unified inbox and knowledge base, resolving support tickets automatically with an ai agent. Of those, help desk ticketing with a unified inbox and knowledge base and resolving support tickets automatically with an ai agent are not what Oracle Digital Assistant is typically brought in for.
What can Kayako do that Oracle Digital Assistant cannot?
Kayako covers Unified inbox, Live chat, Help center, Customer journey. Oracle Digital Assistant covers Conversational AI, NLU capabilities, Oracle integration, Analytics dashboard. Both handle Salesforce, Web support.

Answered from the vendors’ own pages

Kayako: How much does Kayako charge?

Kayako uses results-based pricing where customers pay $1 per resolved ticket when Kay AI Agent solves the issue without human intervention. There are no seat fees or setup fees. Kayako One helpdesk platform pricing requires contacting sales.

Source
Oracle Digital Assistant: Does Oracle Digital Assistant support voice interactions?

Yes. The platform supports voice commands with custom business-specific vocabulary and naturally expressive interactions via Speech Recognition in iOS, Android, and Web SDKs.

Source
Kayako: What counts as a resolved ticket for Kayako pricing?

A resolution occurs when Kay solves the customer's issue without human agent involvement, whether by taking action or providing an answer the customer confirms solves their problem. Escalations to humans and simple deflections do not count.

Source
Oracle Digital Assistant: Can I integrate it with non-Oracle systems?

Yes. Oracle Digital Assistant includes 500+ pre-built connectors and open REST/WebSocket APIs for custom integration with legacy and modern systems beyond Oracle products.

Source
Kayako: What is Kayako's AI resolution rate?

Kayako reports a 68 percent AI resolution rate for Kay AI Agent. The platform claims a cost advantage of $1 per resolution versus $4.60 for competitors, with reported CSAT improvement of 14 points.

Source
Oracle Digital Assistant: What channels does it support?

The platform supports Microsoft Teams, Slack, Twilio, iOS and Android mobile apps, and web applications through custom Webhook channels.

Source
Oracle Digital Assistant: How many languages are supported?

Oracle Digital Assistant supports 100+ languages with advanced NLU capabilities for accurate intent recognition, though some users report limited practical support for non-major languages.

Source
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