Software · head to head
Conversica vs Kayako
Conversica
Software
AI-powered conversational platform for sales and customer service
- From
- On request
- Rated
- -
The short version
- They diverge on capability: Conversica covers Conversational AI, Kayako covers Unified inbox.
Where they differ
Only the attributes on which Conversica and Kayako actually diverge.
| Attribute | Conversica | Kayako |
|---|---|---|
| Starting price | On request | $30/month |
| Platforms | Web, Email, SMS, Messaging apps | Web, Ios, Android |
| Founded | 2009 | 2001 |
Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Conversica
- Conversational AI
- Lead nurturing
- Customer engagement
- Intent analysis
- HubSpot
- Microsoft Dynamics
- Email support
- SMS support
Only in Kayako
- Unified inbox
- Live chat
- Help center
- Customer journey
- Automation
- Reporting
- Slack
- Stripe
Both cover
- Salesforce
- Zapier
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Conversica
- Customer engagementnot Kayako
- Lead generationnot Kayako
- Customer supportnot Kayako
- Sales automationnot Kayako
Kayako
- Help desk ticketing with a unified inbox and knowledge basenot Conversica
- Resolving support tickets automatically with an AI agentnot Conversica
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Conversica
Nothing recorded yet. See the Conversica review.
Kayako
- The AI agent is billed at $1 per resolved ticket, so support cost scales with ticket volume rather than being a fixed subscription
- A resolution counts when the AI solves the issue without human involvement, so the definition of a billable event is set by the vendor's own system
- No per agent monthly price is published for the full Kayako One platform
- Full platform pricing requires talking to an expert
Pricing, plan by plan
Conversica
On request- Starter$200/month
- AI conversations
- Lead nurturing
- Professional$500/month
- Advanced automation
- Custom flows
- Enterprise$undefined/month
- Full customization
- Dedicated support
Kayako
$30/month- Inbox$30/month
- Email & live chat
- Help center
- Basic automation
- Growth$60/month
- Everything in Inbox
- Customer journey
- SLA management
- Scale$100/month
- Everything in Growth
- Advanced reporting
- Custom roles
Which should you pick?
Choose Conversica if
- You need conversational ai.
- You work on Web, Email, SMS, Messaging apps.
- You also want lead nurturing.
Choose Kayako if
- You need unified inbox.
- You work on Web, Ios, Android.
- You also want live chat.
Questions people ask
- Is Conversica or Kayako better?
- Neither clearly leads. Conversica starts at On request and Kayako at $30/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Conversica or Kayako?
- Conversica starts at On request and Kayako at $30/month.
- Does Conversica or Kayako run on more platforms?
- Conversica runs on Web, Email, SMS, Messaging apps. Kayako runs on Web, Ios, Android.
- What is Conversica best used for?
- Conversica is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Kayako is typically brought in for.
- What can Conversica do that Kayako cannot?
- Conversica covers Conversational AI, Lead nurturing, Customer engagement, Intent analysis. Kayako covers Unified inbox, Live chat, Help center, Customer journey. Both handle Salesforce, Zapier, Web support.