Softwr

Software · head to head

LivePerson vs Comm100

LivePerson logo

LivePerson

Software

Enterprise-grade conversational AI platform

From
On request
Rated
-
Full reviewWebsite
Comm100 logo

Comm100

Software

Enterprise omnichannel customer engagement

From
$29/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: LivePerson no price is published for any of the three tiers, and the page states no cost metric; Comm100 screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier
  • They diverge on capability: LivePerson covers Conversational AI, Comm100 covers Chatbots.

Where they differ

Only the attributes on which LivePerson and Comm100 actually diverge.

Attributes where LivePerson and Comm100 differ
AttributeLivePersonComm100
Starting priceOn request$29/month
PlatformsWeb, Mobile app, IOS, Android, Messaging appsWeb, Ios, Android
Founded19952009

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in LivePerson

  • Conversational AI
  • Mobile messaging
  • Intent detection
  • Slack
  • Webhooks
  • Mobile app support
  • IOS support
  • Messaging apps support

Only in Comm100

  • Chatbots
  • Ticketing
  • Knowledge base
  • Audio/video chat
  • Social messaging
  • Microsoft Dynamics
  • SAP
  • Oracle

Both cover

  • Live chat
  • Salesforce
  • Zendesk
  • Web support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

LivePerson

  • Conversational AI and messaging across web, SMS and social channelsnot Comm100
  • Routing customer conversations between bots and human agentsnot Comm100

Comm100

  • Live chat and messaging support with agent routingnot LivePerson
  • Running chat campaigns and AI assisted support on a websitenot LivePerson

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

LivePerson

  • No price is published for any of the three tiers, and the page states no cost metric
  • Despite advertising minimal add ons, SMS outbound and WhatsApp carry separate charges plus a 15% handling fee
  • X is supported only with additional fees
  • Every route to a figure is a quote request or an RFP

Comm100

  • Screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier
  • The Startup plan at $39 per agent per month excludes chat routing and audio video chat
  • Every AI product is a separate add on quoted by sales rather than included in a plan
  • Pricing is per agent, so cost scales with headcount rather than conversation volume

Pricing, plan by plan

LivePerson

On request
  • Professional$100/month
    • Live chat
    • Basic AI
    • Automations
  • Enterprise$500/month
    • Advanced AI
    • Custom integrations
  • Premium$undefined/month
    • Custom solutions
    • Dedicated support

Comm100

$29/month
  • Team$29/month
    • Live chat
    • Basic routing
    • Reports
  • Business$59/month
    • Omnichannel
    • AI chatbot
    • Custom fields
  • Enterprise$undefined/month
    • On-premise option
    • Advanced security
    • Custom SLA

Which should you pick?

Choose LivePerson if

  • You need conversational ai.
  • You work on Web, Mobile app, IOS, Android, Messaging apps.
  • You also want mobile messaging.
LivePerson review

Choose Comm100 if

  • You need chatbots.
  • You work on Web, Ios, Android.
  • You also want ticketing.
Comm100 review

Questions people ask

Is LivePerson or Comm100 better?
Neither clearly leads. LivePerson starts at On request and Comm100 at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, LivePerson or Comm100?
LivePerson starts at On request and Comm100 at $29/month.
Does LivePerson or Comm100 run on more platforms?
LivePerson runs on Web, Mobile app, IOS, Android, Messaging apps. Comm100 runs on Web, Ios, Android.
What is LivePerson best used for?
LivePerson is most often used for conversational ai and messaging across web, sms and social channels, routing customer conversations between bots and human agents. Of those, conversational ai and messaging across web, sms and social channels and routing customer conversations between bots and human agents are not what Comm100 is typically brought in for.
What can LivePerson do that Comm100 cannot?
LivePerson covers Conversational AI, Mobile messaging, Intent detection, Slack. Comm100 covers Chatbots, Ticketing, Knowledge base, Audio/video chat. Both handle Live chat, Salesforce, Zendesk, Web support.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on LivePerson

More on Comm100

Keep looking

Other head to heads