Software · head to head
LivePerson vs Acquire
The short version
- Each has a real cost: LivePerson no price is published for any of the three tiers, and the page states no cost metric; Acquire pricing is not published on any tier
- They diverge on capability: LivePerson covers Conversational AI, Acquire covers Co-browsing.
Where they differ
Only the attributes on which LivePerson and Acquire actually diverge.
| Attribute | LivePerson | Acquire |
|---|---|---|
| Starting price | On request | $50/month |
| Platforms | Web, Mobile app, IOS, Android, Messaging apps | Web, Ios, Android |
| Founded | 1995 | 2015 |
Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in LivePerson
- Conversational AI
- Mobile messaging
- Intent detection
- Webhooks
- Mobile app support
- IOS support
- Messaging apps support
Only in Acquire
- Co-browsing
- Video chat
- AI chatbots
- Screen sharing
- Knowledge base
- HubSpot
- Microsoft Dynamics
- SOC2
Both cover
- Live chat
- Salesforce
- Zendesk
- Slack
- Web support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
LivePerson
- Conversational AI and messaging across web, SMS and social channelsnot Acquire
- Routing customer conversations between bots and human agentsnot Acquire
Acquire
- Live chat and messaging on a website or appnot LivePerson
- Omnichannel support across chat, SMS, email and voicenot LivePerson
- Video and cobrowsing sessions with customersnot LivePerson
- Routing and SLAs across a support queuenot LivePerson
- Call deflection from phone into digital channelsnot LivePerson
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
LivePerson
- No price is published for any of the three tiers, and the page states no cost metric
- Despite advertising minimal add ons, SMS outbound and WhatsApp carry separate charges plus a 15% handling fee
- X is supported only with additional fees
- Every route to a figure is a quote request or an RFP
Acquire
- Pricing is not published on any tier
- Aimed at enterprise and mid-market support organisations rather than small teams
Pricing, plan by plan
LivePerson
On request- Professional$100/month
- Live chat
- Basic AI
- Automations
- Enterprise$500/month
- Advanced AI
- Custom integrations
- Premium$undefined/month
- Custom solutions
- Dedicated support
Acquire
$50/month- Starter$50/month
- Live chat
- Basic co-browse
- Canned responses
- Professional$100/month
- Everything in Starter
- Video chat
- Chatbots
- Enterprise$undefined/month
- Custom features
- Dedicated support
- SLA guarantee
Which should you pick?
Choose LivePerson if
- You need conversational ai.
- You work on Web, Mobile app, IOS, Android, Messaging apps.
- You also want mobile messaging.
Choose Acquire if
- You need co-browsing.
- You work on Web, Ios, Android.
- You also want video chat.
Questions people ask
- Is LivePerson or Acquire better?
- Neither clearly leads. LivePerson starts at On request and Acquire at $50/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, LivePerson or Acquire?
- LivePerson starts at On request and Acquire at $50/month.
- Does LivePerson or Acquire run on more platforms?
- LivePerson runs on Web, Mobile app, IOS, Android, Messaging apps. Acquire runs on Web, Ios, Android.
- What is LivePerson best used for?
- LivePerson is most often used for conversational ai and messaging across web, sms and social channels, routing customer conversations between bots and human agents. Of those, conversational ai and messaging across web, sms and social channels and routing customer conversations between bots and human agents are not what Acquire is typically brought in for.
- What can LivePerson do that Acquire cannot?
- LivePerson covers Conversational AI, Mobile messaging, Intent detection, Webhooks. Acquire covers Co-browsing, Video chat, AI chatbots, Screen sharing. Both handle Live chat, Salesforce, Zendesk, Slack.