Softwr

Live Chat & Chatbots · head to head

Haptik vs Jivochat

Haptik logo

Haptik

Live Chat & Chatbots

Conversational AI platform for customer engagement and support

From
On request
Rated
-
Full reviewWebsite
Jivochat logo

Jivochat

Live Chat & Chatbots

All-in-one communication platform for customer engagement

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Jivochat has a free tier, so it costs nothing to try first.
  • Each has a real cost: Haptik no pricing is published, and no tier, cost structure or minimum is disclosed; Jivochat the free plan keeps only 2 months of chat history and has no CRM
  • They diverge on capability: Haptik covers Conversational AI, Jivochat covers Live chat.

Where they differ

Only the attributes on which Haptik and Jivochat actually diverge.

Attributes where Haptik and Jivochat differ
AttributeHaptikJivochat
Starting priceOn requestFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Mobile, Messaging apps, VoiceWeb, Mobile app, IOS, Android
Founded20132008

Identical on both: user rating (Not yet rated), category (Live Chat & Chatbots).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Haptik

  • Conversational AI
  • Multi-channel support
  • Intent recognition
  • Analytics
  • WhatsApp
  • Facebook
  • API
  • Mobile support

Only in Jivochat

  • Live chat
  • Phone integration
  • Email support
  • Chatbot builder
  • CRM
  • Telegram
  • Viber
  • Mobile app support

Both cover

  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Haptik

  • Building conversational AI assistants for customer supportnot Jivochat
  • Automating customer conversations across messaging channelsnot Jivochat

Jivochat

  • Live chat and messaging support across website and social channelsnot Haptik
  • Handling customer conversations from one agent inboxnot Haptik

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Haptik

  • No pricing is published, and no tier, cost structure or minimum is disclosed
  • The only routes to a figure are a demo request or an enterprise sales email

Jivochat

  • The free plan keeps only 2 months of chat history and has no CRM
  • The Chat API, chat routing and the mobile SDK are all Enterprise only, at $56 per agent per month billed annually
  • The WhatsApp module is a $27 a month add on on every plan including Enterprise
  • The Professional plan caps the account at 100 agents
  • Pricing is per agent, so support cost scales with headcount rather than conversation volume

Pricing, plan by plan

Haptik

On request
  • Starter$100/month
    • Basic chatbot
    • 1 channel
  • Professional$300/month
    • Advanced AI
    • Multi-channel
  • Enterprise$undefined/month
    • Custom solutions
    • Dedicated support

Jivochat

Free
  • FreeFree
    • Live chat
    • 1 agent
    • Basic features
  • Lite$10/month
    • Up to 5 agents
    • Chat transcripts
  • Pro$25/month
    • Unlimited agents
    • Phone support
  • Enterprise$undefined/month
    • Custom features
    • Dedicated support

Which should you pick?

Choose Haptik if

  • You need conversational ai.
  • You work on Web, Mobile, Messaging apps, Voice.
  • You also want multi-channel support.
Haptik review

Choose Jivochat if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want phone integration.
Jivochat review

Questions people ask

Is Haptik or Jivochat better?
Neither clearly leads. Haptik starts at On request and Jivochat at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Haptik or Jivochat?
Jivochat has a free tier; the other does not. Paid plans start at On request for Haptik and Free for Jivochat.
Does Haptik or Jivochat run on more platforms?
Haptik runs on Web, Mobile, Messaging apps, Voice. Jivochat runs on Web, Mobile app, IOS, Android.
Can I use Jivochat for free?
Yes. Jivochat has a free tier, so you can try it without paying. Haptik starts at On request.
What is Haptik best used for?
Haptik is most often used for building conversational ai assistants for customer support, automating customer conversations across messaging channels. Of those, building conversational ai assistants for customer support and automating customer conversations across messaging channels are not what Jivochat is typically brought in for.
What can Haptik do that Jivochat cannot?
Haptik covers Conversational AI, Multi-channel support, Intent recognition, Analytics. Jivochat covers Live chat, Phone integration, Email support, Chatbot builder. Both handle Slack, Web support.
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