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Live Chat & Chatbots · head to head

Freshchat vs Jivochat

Freshchat logo

Freshchat

Live Chat & Chatbots

Modern messaging for customer engagement

From
Free
Rated
-
Full reviewWebsite
Jivochat logo

Jivochat

Live Chat & Chatbots

All-in-one communication platform for customer engagement

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Freshchat the free plan covers up to 10 agents and omits social messengers, SMS and reporting; Jivochat the free plan keeps only 2 months of chat history and has no CRM
  • They diverge on capability: Freshchat covers Chatbots, Jivochat covers Phone integration.

Where they differ

Only the attributes on which Freshchat and Jivochat actually diverge.

Attributes where Freshchat and Jivochat differ
AttributeFreshchatJivochat
Pricing modelsubscriptionfreemium
PlatformsWeb, Ios, AndroidWeb, Mobile app, IOS, Android
Founded20102008

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Live Chat & Chatbots).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshchat

  • Chatbots
  • Campaigns
  • WhatsApp
  • Instagram
  • Apple Business Chat
  • Freshdesk
  • Freshsales
  • Shopify

Only in Jivochat

  • Phone integration
  • Email support
  • Chatbot builder
  • CRM
  • Telegram
  • Viber
  • Mobile app support
  • IOS support

Both cover

  • Live chat
  • Slack
  • Web support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Freshchat

  • Live chat on a website or in an appnot Jivochat
  • Shared inbox across chat, email and social messengersnot Jivochat
  • Chatbot deflection before a conversation reaches an agentnot Jivochat
  • Routing conversations by skill or language on the higher tiersnot Jivochat

Jivochat

  • Live chat and messaging support across website and social channelsnot Freshchat
  • Handling customer conversations from one agent inboxnot Freshchat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshchat

  • The free plan covers up to 10 agents and omits social messengers, SMS and reporting
  • Reporting and social channels need Growth at $19 per agent per month billed annually
  • Intelligent routing, multilingual support and custom dashboards require Pro at $49 per agent per month
  • Skill-based routing, audit logs and IP whitelisting are Enterprise only at $79 per agent per month
  • Freddy AI is charged on top of the seat price, at $49 per 100 agent sessions and $29 per agent per month for Copilot

Jivochat

  • The free plan keeps only 2 months of chat history and has no CRM
  • The Chat API, chat routing and the mobile SDK are all Enterprise only, at $56 per agent per month billed annually
  • The WhatsApp module is a $27 a month add on on every plan including Enterprise
  • The Professional plan caps the account at 100 agents
  • Pricing is per agent, so support cost scales with headcount rather than conversation volume

Pricing, plan by plan

Freshchat

Free
  • FreeFree
    • 100 contacts
    • Chatbot
    • Inbox views
  • Growth$19/month
    • 2000 contacts
    • WhatsApp
    • Instagram
  • Pro$49/month
    • 5000 contacts
    • Auto-resolve
    • Advanced routing
  • Enterprise$79/month
    • Unlimited contacts
    • Custom bots
    • User authentication

Jivochat

Free
  • FreeFree
    • Live chat
    • 1 agent
    • Basic features
  • Lite$10/month
    • Up to 5 agents
    • Chat transcripts
  • Pro$25/month
    • Unlimited agents
    • Phone support
  • Enterprise$undefined/month
    • Custom features
    • Dedicated support

Which should you pick?

Choose Freshchat if

  • You need chatbots.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want campaigns.
Freshchat review

Choose Jivochat if

  • You need phone integration.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want email support.
Jivochat review

Questions people ask

Is Freshchat or Jivochat better?
Neither clearly leads. Freshchat starts at Free and Jivochat at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshchat or Jivochat?
Freshchat starts at Free and Jivochat at Free.
Does Freshchat or Jivochat run on more platforms?
Freshchat runs on Web, Ios, Android. Jivochat runs on Web, Mobile app, IOS, Android.
Can I use Freshchat for free?
Both have a free tier, so you can try either at no cost before committing.
What is Freshchat best used for?
Freshchat is most often used for live chat on a website or in an app, shared inbox across chat, email and social messengers, chatbot deflection before a conversation reaches an agent, routing conversations by skill or language on the higher tiers. Of those, live chat on a website or in an app and shared inbox across chat, email and social messengers are not what Jivochat is typically brought in for.
What can Freshchat do that Jivochat cannot?
Freshchat covers Chatbots, Campaigns, WhatsApp, Instagram. Jivochat covers Phone integration, Email support, Chatbot builder, CRM. Both handle Live chat, Slack, Web support, Android support.
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Related pages

More on Freshchat

More on Jivochat

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