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Live Chat & Chatbots · head to head

Haptik vs HubSpot Live Chat

Haptik logo

Haptik

Live Chat & Chatbots

Conversational AI platform for customer engagement and support

From
On request
Rated
-
Full reviewWebsite
HubSpot Live Chat logo

HubSpot Live Chat

Live Chat & Chatbots

Live chat integrated with HubSpot CRM platform

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only HubSpot Live Chat has a free tier, so it costs nothing to try first.
  • Each has a real cost: Haptik no pricing is published, and no tier, cost structure or minimum is disclosed; HubSpot Live Chat the Internet Archive's capture of HubSpot's live chat page on 4 January 2022 confirmed live chat is offered free as part of Service Hub, which the page states also has separate premium plans, though no premium figure appeared on the page itself.
  • They diverge on capability: Haptik covers Conversational AI, HubSpot Live Chat covers Live chat messaging.

Where they differ

Only the attributes on which Haptik and HubSpot Live Chat actually diverge.

Attributes where Haptik and HubSpot Live Chat differ
AttributeHaptikHubSpot Live Chat
Starting priceOn requestFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Mobile, Messaging apps, VoiceWeb, Mobile app, IOS, Android
Founded20132006

Identical on both: user rating (Not yet rated), category (Live Chat & Chatbots).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Haptik

  • Conversational AI
  • Multi-channel support
  • Intent recognition
  • Analytics
  • WhatsApp
  • Facebook
  • API
  • Mobile support

Only in HubSpot Live Chat

  • Live chat messaging
  • CRM integration
  • Visitor identification
  • Chatbot builder
  • Salesforce
  • Gmail
  • Outlook
  • Mobile app support

Both cover

  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Haptik

  • Building conversational AI assistants for customer supportnot HubSpot Live Chat
  • Automating customer conversations across messaging channelsnot HubSpot Live Chat

HubSpot Live Chat

  • Customer engagementnot Haptik
  • Lead generationnot Haptik
  • Customer supportnot Haptik
  • Sales automationnot Haptik

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Haptik

  • No pricing is published, and no tier, cost structure or minimum is disclosed
  • The only routes to a figure are a demo request or an enterprise sales email

HubSpot Live Chat

  • The Internet Archive's capture of HubSpot's live chat page on 4 January 2022 confirmed live chat is offered free as part of Service Hub, which the page states also has separate premium plans, though no premium figure appeared on the page itself.

Pricing, plan by plan

Haptik

On request
  • Starter$100/month
    • Basic chatbot
    • 1 channel
  • Professional$300/month
    • Advanced AI
    • Multi-channel
  • Enterprise$undefined/month
    • Custom solutions
    • Dedicated support

HubSpot Live Chat

Free
  • FreeFree
    • Live chat
    • CRM
    • Basic features
  • Starter$50/month
    • Marketing automation
    • Enhanced features
  • Professional$320/month
    • Advanced workflows
    • Custom reporting

Which should you pick?

Choose Haptik if

  • You need conversational ai.
  • You work on Web, Mobile, Messaging apps, Voice.
  • You also want multi-channel support.
Haptik review

Choose HubSpot Live Chat if

  • You need live chat messaging.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want crm integration.
HubSpot Live Chat review

Questions people ask

Is Haptik or HubSpot Live Chat better?
Neither clearly leads. Haptik starts at On request and HubSpot Live Chat at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Haptik or HubSpot Live Chat?
HubSpot Live Chat has a free tier; the other does not. Paid plans start at On request for Haptik and Free for HubSpot Live Chat.
Does Haptik or HubSpot Live Chat run on more platforms?
Haptik runs on Web, Mobile, Messaging apps, Voice. HubSpot Live Chat runs on Web, Mobile app, IOS, Android.
Can I use HubSpot Live Chat for free?
Yes. HubSpot Live Chat has a free tier, so you can try it without paying. Haptik starts at On request.
What is Haptik best used for?
Haptik is most often used for building conversational ai assistants for customer support, automating customer conversations across messaging channels. Of those, building conversational ai assistants for customer support and automating customer conversations across messaging channels are not what HubSpot Live Chat is typically brought in for.
What can Haptik do that HubSpot Live Chat cannot?
Haptik covers Conversational AI, Multi-channel support, Intent recognition, Analytics. HubSpot Live Chat covers Live chat messaging, CRM integration, Visitor identification, Chatbot builder. Both handle Slack, Web support.
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