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Live Chat · head to head

Bold360 vs HubSpot Live Chat

B

Bold360

Live Chat

AI-powered customer engagement and service platform

From
On request
Rated
-
Full reviewWebsite
HubSpot Live Chat logo

HubSpot Live Chat

Live Chat

Live chat integrated with HubSpot CRM platform

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only HubSpot Live Chat has a free tier, so it costs nothing to try first.
  • Each has a real cost: Bold360 bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.; HubSpot Live Chat no specific pricing published on the live chat product page; pricing requires navigation to separate Marketing Hub pricing page
  • They diverge on capability: Bold360 covers AI chatbots, HubSpot Live Chat covers CRM integration.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Bold360 and HubSpot Live Chat actually diverge.

Attributes where Bold360 and HubSpot Live Chat differ
AttributeBold360HubSpot Live Chat
Starting priceOn requestFree
Pricing modelsubscriptionfreemium
Free tierNoYes
Founded20052006

Identical on both: platforms (Web, Mobile app, IOS, Android), user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Bold360

  • AI chatbots
  • Email support
  • Knowledge base
  • IBM Watson
  • API
  • Webhooks

Only in HubSpot Live Chat

  • CRM integration
  • Visitor identification
  • Chatbot builder
  • Slack
  • Gmail
  • Outlook

Both cover

  • Live chat messaging
  • Salesforce
  • Web support
  • Mobile app support
  • IOS support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Bold360

  • Customer engagement
  • Lead generation
  • Customer support
  • Sales automation

HubSpot Live Chat

  • Customer engagement
  • Lead generation
  • Customer support
  • Sales automation

Both are used for customer engagement, lead generation, customer support, sales automation, on those jobs the choice comes down to price and fit rather than capability.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Bold360

  • Bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.

HubSpot Live Chat

  • No specific pricing published on the live chat product page; pricing requires navigation to separate Marketing Hub pricing page
  • Live chat pricing bundled with broader Marketing Hub plans rather than offered as standalone product pricing
  • Free tier features not detailed on product page, requiring contact or additional navigation for feature clarity

Pricing, plan by plan

Bold360

On request
  • Starter$75/month
    • Live chat
    • Basic AI
    • Chatbot
  • Professional$150/month
    • Advanced AI
    • Omnichannel
  • Enterprise$undefined/month
    • Custom solutions
    • Dedicated support

HubSpot Live Chat

Free
  • FreeFree
    • Live chat
    • CRM
    • Basic features
  • Starter$50/month
    • Marketing automation
    • Enhanced features
  • Professional$320/month
    • Advanced workflows
    • Custom reporting

Which should you pick?

Choose Bold360 if

  • You need ai chatbots.
  • You work on Web, Mobile app, IOS, Android.
  • You also want email support.
Bold360 review

Choose HubSpot Live Chat if

  • You need crm integration.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want visitor identification.
HubSpot Live Chat review

Questions people ask

Is Bold360 or HubSpot Live Chat better?
Neither clearly leads. Bold360 starts at On request and HubSpot Live Chat at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Bold360 or HubSpot Live Chat?
HubSpot Live Chat has a free tier; the other does not. Paid plans start at On request for Bold360 and Free for HubSpot Live Chat.
Does Bold360 or HubSpot Live Chat run on more platforms?
Both run on Web, Mobile app, IOS, Android, so platform support will not decide this one for you.
Can I use HubSpot Live Chat for free?
Yes. HubSpot Live Chat has a free tier, so you can try it without paying. Bold360 starts at On request.
What is Bold360 best used for?
Bold360 is most often used for customer engagement, lead generation, customer support, sales automation.
What can Bold360 do that HubSpot Live Chat cannot?
Bold360 covers AI chatbots, Email support, Knowledge base, IBM Watson. HubSpot Live Chat covers CRM integration, Visitor identification, Chatbot builder, Slack. Both handle Live chat messaging, Salesforce, Web support, Mobile app support.

Answered from the vendors’ own pages

HubSpot Live Chat: What does HubSpot live chat cost?

HubSpot live chat is available free with core functionality and no credit card required. Premium features are available through Marketing Hub Starter, Professional, and Enterprise plans starting at $7/month annually, with details available on the main pricing page.

Source
HubSpot Live Chat: Is there a free version of HubSpot live chat?

Yes, HubSpot live chat and chatbot builder are available free with core functionality including CRM integration and mobile app access, requiring no credit card to start.

Source
HubSpot Live Chat: What premium features are included in paid HubSpot live chat plans?

Paid tiers include advanced automation and scaling features through Marketing Hub Starter, Professional, and Enterprise editions with varying levels of functionality and support.

Source
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