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HubSpot Live Chat vs Microsoft Bot Framework

HubSpot Live Chat logo

HubSpot Live Chat

Software

Live chat integrated with HubSpot CRM platform

From
Free
Rated
-
Full reviewWebsite
Microsoft Bot Framework logo

Microsoft Bot Framework

Software

Microsoft's framework for building intelligent bots

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: HubSpot Live Chat the Internet Archive's capture of HubSpot's live chat page on 4 January 2022 confirmed live chat is offered free as part of Service Hub, which the page states also has separate premium plans, though no premium figure appeared on the page itself.; Microsoft Bot Framework the SDK is MIT licensed and free, but running a bot in production still requires a paid Azure Bot Service or Azure compute resource
  • They diverge on capability: HubSpot Live Chat covers Live chat messaging, Microsoft Bot Framework covers Bot Builder.

Where they differ

Only the attributes on which HubSpot Live Chat and Microsoft Bot Framework actually diverge.

Attributes where HubSpot Live Chat and Microsoft Bot Framework differ
AttributeHubSpot Live ChatMicrosoft Bot Framework
PlatformsWeb, Mobile app, IOS, AndroidWeb, Mobile, Messaging apps, Voice
Founded20061975

Identical on both: starting price (Free), pricing model (freemium), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in HubSpot Live Chat

  • Live chat messaging
  • CRM integration
  • Visitor identification
  • Chatbot builder
  • Salesforce
  • Gmail
  • Outlook
  • Mobile app support

Only in Microsoft Bot Framework

  • Bot Builder
  • Language Understanding (LUIS)
  • QnA Maker
  • Multi-channel support
  • Teams
  • Facebook
  • Telegram
  • Mobile support

Both cover

  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

HubSpot Live Chat

  • Customer engagement
  • Lead generation
  • Customer support
  • Sales automation

Microsoft Bot Framework

  • Customer engagement
  • Lead generation
  • Customer support
  • Sales automation

Both are used for customer engagement, lead generation, customer support, sales automation, on those jobs the choice comes down to price and fit rather than capability.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

HubSpot Live Chat

  • The Internet Archive's capture of HubSpot's live chat page on 4 January 2022 confirmed live chat is offered free as part of Service Hub, which the page states also has separate premium plans, though no premium figure appeared on the page itself.

Microsoft Bot Framework

  • The SDK is MIT licensed and free, but running a bot in production still requires a paid Azure Bot Service or Azure compute resource

Pricing, plan by plan

HubSpot Live Chat

Free
  • FreeFree
    • Live chat
    • CRM
    • Basic features
  • Starter$50/month
    • Marketing automation
    • Enhanced features
  • Professional$320/month
    • Advanced workflows
    • Custom reporting

Microsoft Bot Framework

Free
  • FreeFree
    • Bot Framework SDK
    • Azure Bot Service basic
  • Standard$0.5/month
    • Advanced connectors
    • Premium support
  • Premium$undefined/month
    • Enterprise features
    • Dedicated support

Which should you pick?

Choose HubSpot Live Chat if

  • You need live chat messaging.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want crm integration.
HubSpot Live Chat review

Choose Microsoft Bot Framework if

  • You need bot builder.
  • You want to start without paying.
  • You work on Web, Mobile, Messaging apps, Voice.
  • You also want language understanding (luis).
Microsoft Bot Framework review

Questions people ask

Is HubSpot Live Chat or Microsoft Bot Framework better?
Neither clearly leads. HubSpot Live Chat starts at Free and Microsoft Bot Framework at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, HubSpot Live Chat or Microsoft Bot Framework?
HubSpot Live Chat starts at Free and Microsoft Bot Framework at Free.
Does HubSpot Live Chat or Microsoft Bot Framework run on more platforms?
HubSpot Live Chat runs on Web, Mobile app, IOS, Android. Microsoft Bot Framework runs on Web, Mobile, Messaging apps, Voice.
Can I use HubSpot Live Chat for free?
Both have a free tier, so you can try either at no cost before committing.
What is HubSpot Live Chat best used for?
HubSpot Live Chat is most often used for customer engagement, lead generation, customer support, sales automation.
What can HubSpot Live Chat do that Microsoft Bot Framework cannot?
HubSpot Live Chat covers Live chat messaging, CRM integration, Visitor identification, Chatbot builder. Microsoft Bot Framework covers Bot Builder, Language Understanding (LUIS), QnA Maker, Multi-channel support. Both handle Slack, Web support.
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Related pages

More on HubSpot Live Chat

More on Microsoft Bot Framework

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