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Software · head to head

Grubhub vs SpotOn

G

Grubhub

Software

Restaurant food delivery marketplace

From
$15/order
Rated
-
Full reviewWebsite
SpotOn logo

SpotOn

Software

Restaurant tech that works as hard as you

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Grubhub commission fees of 15-30% significantly reduce restaurant profit margins; SpotOn credit card processing issues with handheld devices reported by users
  • They diverge on capability: Grubhub covers Delivery network, SpotOn covers Cloud POS.

Where they differ

Only the attributes on which Grubhub and SpotOn actually diverge.

Attributes where Grubhub and SpotOn differ
AttributeGrubhubSpotOn
Starting price$15/orderOn request
Pricing modeltransactionUnknown
Founded20042017

Identical on both: free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Grubhub

  • Delivery network
  • Order management
  • Customer reach
  • Analytics
  • Toast
  • Square
  • Olo
  • Omnivore

Only in SpotOn

  • Cloud POS
  • Online ordering
  • Reservations
  • Reporting
  • DoorDash
  • Google
  • Yelp
  • QuickBooks

Both cover

  • Marketing tools
  • Loyalty programs
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Grubhub

  • Point of Sale
  • Order Management
  • Inventory Control
  • Staff Scheduling

SpotOn

  • Point of Sale
  • Order Management
  • Inventory Control
  • Staff Scheduling

Both are used for point of sale, order management, inventory control, staff scheduling, on those jobs the choice comes down to price and fit rather than capability.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Grubhub

  • Commission fees of 15-30% significantly reduce restaurant profit margins
  • Limited geographic coverage compared to competitors like DoorDash
  • Driver availability issues in some areas leading to canceled orders
  • Limited independent restaurant partnerships compared to competitors
  • Average delivery time of 40 minutes is slower than Uber Eats (33 minutes) and DoorDash (38 minutes)

SpotOn

  • Credit card processing issues with handheld devices reported by users
  • System crashes and lost tickets in high-volume restaurants
  • Customer tabs can disappear from system, resulting in lost revenue
  • Menu edits live only in back office; no real-time updates to handhelds
  • Limited hardware options with no direct accessory purchases available

Pricing, plan by plan

Grubhub

$15/order
  • Basic$15/percent
    • Marketplace listing
    • Order management
  • Standard$20/percent
    • Delivery
    • Marketing
  • Premium$25/percent
    • Priority placement
    • Promotions

SpotOn

On request
  • All-In PlanFree
    • Hardware included
    • Card present: 2.79% + $0.20
    • Keyed: 3.79% + $0.20
  • POS Essentials$55/month
    • Best value
    • Card present: 2.45% + $0.15
    • Hardware discounted

Which should you pick?

Choose Grubhub if

  • You need delivery network.
  • You work on Web, Ios, Android.
  • You also want order management.
Grubhub review

Choose SpotOn if

  • You need cloud pos.
  • You work on Web, iOS, Android.
  • You also want online ordering.
SpotOn review

Questions people ask

Is Grubhub or SpotOn better?
Neither clearly leads. Grubhub starts at $15/order and SpotOn at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Grubhub or SpotOn?
Grubhub starts at $15/order and SpotOn at On request.
Does Grubhub or SpotOn run on more platforms?
Grubhub runs on Web, Ios, Android. SpotOn runs on Web, iOS, Android.
What is Grubhub best used for?
Grubhub is most often used for point of sale, order management, inventory control, staff scheduling.
What can Grubhub do that SpotOn cannot?
Grubhub covers Delivery network, Order management, Customer reach, Analytics. SpotOn covers Cloud POS, Online ordering, Reservations, Reporting. Both handle Marketing tools, Loyalty programs, Web support, Ios support.

Answered from the vendors’ own pages

Grubhub: How much does Grubhub charge restaurants?

Grubhub charges restaurants a marketing commission of 5%, 15%, or 20% depending on the Marketplace plan, plus a processing fee of $0.30 plus 3.05% per order.

Source
SpotOn: What hardware does SpotOn require?

SpotOn provides proprietary hardware including countertop terminals (Station 15 at $750), tableside handhelds ($297), and kitchen display systems. All hardware is included with the All-In Plan or purchased separately with other plans.

Source
Grubhub: What does Grubhub cost customers?

Grubhub charges customers a $2.25 order processing fee plus $0.99 for delivery. A subscription offers $6.95 or $19.95/month for unlimited free delivery on eligible orders.

Source
SpotOn: Does SpotOn have online ordering?

Yes, SpotOn offers commission-free online ordering with a white-label app option and integration into their Core Bundle. The system supports QR code ordering and digital menus.

Source
Grubhub: Does Grubhub offer promotional tools for restaurants?

Yes, Grubhub offers Sponsored Listings (3-10% premium on commissions) and Boost Programs (10-20% additional cost per order) to increase restaurant visibility.

Source
SpotOn: What payment processing fees does SpotOn charge?

Fees vary by plan. All-In Plan: 2.79% + $0.20 for card-present transactions. POS Essentials: 2.45% + $0.15. Business or custom plans offer negotiated rates.

Source
Grubhub: Is Grubhub available in all cities?

No, Grubhub delivery service is not available in all cities, and the platform is less convenient in small cities with limited driver availability.

Source
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Related pages

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