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Software · head to head

Grubhub vs Uber Eats

G

Grubhub

Software

Restaurant food delivery marketplace

From
$15/order
Rated
-
Full reviewWebsite
Uber Eats logo

Uber Eats

Software

Global food delivery marketplace

From
$15/order
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Grubhub commission fees of 15-30% significantly reduce restaurant profit margins; Uber Eats high commission rates ranging from 15% to 30% per delivery eat into restaurant profit margins
  • They diverge on capability: Grubhub covers Customer reach, Uber Eats covers Global reach.

Where they differ

Only the attributes on which Grubhub and Uber Eats actually diverge.

Attributes where Grubhub and Uber Eats differ
AttributeGrubhubUber Eats
Founded20042014

Identical on both: starting price ($15/order), pricing model (transaction), free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Grubhub

  • Customer reach
  • Marketing tools
  • Loyalty programs
  • Omnivore

Only in Uber Eats

  • Global reach
  • Promotional tools
  • Customer reviews
  • Ordermark

Both cover

  • Delivery network
  • Order management
  • Analytics
  • Toast
  • Square
  • Olo
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Grubhub

  • Point of Sale
  • Order Management
  • Inventory Control
  • Staff Scheduling

Uber Eats

  • Point of Sale
  • Order Management
  • Inventory Control
  • Staff Scheduling

Both are used for point of sale, order management, inventory control, staff scheduling, on those jobs the choice comes down to price and fit rather than capability.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Grubhub

  • Commission fees of 15-30% significantly reduce restaurant profit margins
  • Limited geographic coverage compared to competitors like DoorDash
  • Driver availability issues in some areas leading to canceled orders
  • Limited independent restaurant partnerships compared to competitors
  • Average delivery time of 40 minutes is slower than Uber Eats (33 minutes) and DoorDash (38 minutes)

Uber Eats

  • High commission rates ranging from 15% to 30% per delivery eat into restaurant profit margins
  • Restaurants have limited control over customer data and cannot build direct relationships
  • Service unavailable in many rural and remote areas
  • Restaurant commissions are non-negotiable within tier structure

Pricing, plan by plan

Grubhub

$15/order
  • Basic$15/percent
    • Marketplace listing
    • Order management
  • Standard$20/percent
    • Delivery
    • Marketing
  • Premium$25/percent
    • Priority placement
    • Promotions

Uber Eats

$15/order
  • Lite$15/percent
    • Self-delivery
    • Pickup
  • Plus$25/percent
    • Uber delivery
    • Marketing
  • Premium$30/percent
    • Priority placement
    • Premium support

Which should you pick?

Choose Grubhub if

  • You need customer reach.
  • You work on Web, Ios, Android.
  • You also want marketing tools.
Grubhub review

Choose Uber Eats if

  • You need global reach.
  • You work on Web, iOS, Android.
  • You also want promotional tools.
Uber Eats review

Questions people ask

Is Grubhub or Uber Eats better?
Neither clearly leads. Grubhub starts at $15/order and Uber Eats at $15/order, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Grubhub or Uber Eats?
Grubhub starts at $15/order and Uber Eats at $15/order.
Does Grubhub or Uber Eats run on more platforms?
Grubhub runs on Web, Ios, Android. Uber Eats runs on Web, iOS, Android.
What is Grubhub best used for?
Grubhub is most often used for point of sale, order management, inventory control, staff scheduling.
What can Grubhub do that Uber Eats cannot?
Grubhub covers Customer reach, Marketing tools, Loyalty programs, Omnivore. Uber Eats covers Global reach, Promotional tools, Customer reviews, Ordermark. Both handle Delivery network, Order management, Analytics, Toast.

Answered from the vendors’ own pages

Grubhub: How much does Grubhub charge restaurants?

Grubhub charges restaurants a marketing commission of 5%, 15%, or 20% depending on the Marketplace plan, plus a processing fee of $0.30 plus 3.05% per order.

Source
Uber Eats: How does Uber Eats pricing work for restaurants?

Uber Eats uses tiered pricing: Lite tier at 15% per delivery with limited marketing; Plus tier at 25% per delivery with home screen visibility and Uber Pass inclusion; Premium tier at 30% per delivery.

Source
Grubhub: What does Grubhub cost customers?

Grubhub charges customers a $2.25 order processing fee plus $0.99 for delivery. A subscription offers $6.95 or $19.95/month for unlimited free delivery on eligible orders.

Source
Uber Eats: What fees do customers pay on Uber Eats?

Customers pay a Delivery Fee, Service Fee, taxes, and other locally applicable charges at checkout. Many restaurants set their own delivery minimums. Some restaurants charge Uber Eats-specific fees.

Source
Grubhub: Does Grubhub offer promotional tools for restaurants?

Yes, Grubhub offers Sponsored Listings (3-10% premium on commissions) and Boost Programs (10-20% additional cost per order) to increase restaurant visibility.

Source
Uber Eats: How does Uber Eats help restaurants increase sales?

Uber Eats provides visibility to its customer base, can drive additional order volume during slower hours, reaches new neighborhoods and customers who prefer delivery, and provides business insights through performance analytics.

Source
Grubhub: Is Grubhub available in all cities?

No, Grubhub delivery service is not available in all cities, and the platform is less convenient in small cities with limited driver availability.

Source
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Related pages

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