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Software · head to head

SpotOn vs Tock

SpotOn logo

SpotOn

Software

Restaurant tech that works as hard as you

From
On request
Rated
-
Full reviewWebsite
Tock logo

Tock

Software

All-in-one reservation and events platform

From
$199/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: SpotOn credit card processing issues with handheld devices reported by users; Tock tock To Go pickup/delivery takes a 3% cut of orders from restaurants, with the separate $5 to $10 delivery charge passed to the consumer, per a case study reproduced on the vendor's own site (Internet Archive capture, 25 December 2022)
  • They diverge on capability: SpotOn covers Cloud POS, Tock covers Prepaid bookings.

Where they differ

Only the attributes on which SpotOn and Tock actually diverge.

Attributes where SpotOn and Tock differ
AttributeSpotOnTock
Starting priceOn request$199/month
Pricing modelUnknownsubscription
Founded20172014

Identical on both: free tier (No), platforms (Web, iOS, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in SpotOn

  • Cloud POS
  • Online ordering
  • Loyalty programs
  • Marketing tools
  • Reporting
  • DoorDash
  • Yelp
  • QuickBooks

Only in Tock

  • Prepaid bookings
  • Event ticketing
  • Experiences
  • Table management
  • CRM
  • Toast
  • Square
  • Stripe

Both cover

  • Reservations
  • Google
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

SpotOn

  • Point of Sale
  • Order Management
  • Inventory Control
  • Staff Scheduling

Tock

  • Point of Sale
  • Order Management
  • Inventory Control
  • Staff Scheduling

Both are used for point of sale, order management, inventory control, staff scheduling, on those jobs the choice comes down to price and fit rather than capability.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

SpotOn

  • Credit card processing issues with handheld devices reported by users
  • System crashes and lost tickets in high-volume restaurants
  • Customer tabs can disappear from system, resulting in lost revenue
  • Menu edits live only in back office; no real-time updates to handhelds
  • Limited hardware options with no direct accessory purchases available

Tock

  • Tock To Go pickup/delivery takes a 3% cut of orders from restaurants, with the separate $5 to $10 delivery charge passed to the consumer, per a case study reproduced on the vendor's own site (Internet Archive capture, 25 December 2022)

Pricing, plan by plan

SpotOn

On request
  • All-In PlanFree
    • Hardware included
    • Card present: 2.79% + $0.20
    • Keyed: 3.79% + $0.20
  • POS Essentials$55/month
    • Best value
    • Card present: 2.45% + $0.15
    • Hardware discounted

Tock

$199/month
  • Basic$199/month
    • Reservations
    • Basic features
  • Plus$699/month
    • Events
    • Prepaid
    • Marketing
  • ProFree
    • Custom pricing
    • Full features

Which should you pick?

Choose SpotOn if

  • You need cloud pos.
  • You work on Web, iOS, Android.
  • You also want online ordering.
SpotOn review

Choose Tock if

  • You need prepaid bookings.
  • You work on Web, Ios, Android.
  • You also want event ticketing.
Tock review

Questions people ask

Is SpotOn or Tock better?
Neither clearly leads. SpotOn starts at On request and Tock at $199/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, SpotOn or Tock?
SpotOn starts at On request and Tock at $199/month.
Does SpotOn or Tock run on more platforms?
SpotOn runs on Web, iOS, Android. Tock runs on Web, Ios, Android.
What is SpotOn best used for?
SpotOn is most often used for point of sale, order management, inventory control, staff scheduling.
What can SpotOn do that Tock cannot?
SpotOn covers Cloud POS, Online ordering, Loyalty programs, Marketing tools. Tock covers Prepaid bookings, Event ticketing, Experiences, Table management. Both handle Reservations, Google, Web support, Ios support.

Answered from the vendors’ own pages

SpotOn: What hardware does SpotOn require?

SpotOn provides proprietary hardware including countertop terminals (Station 15 at $750), tableside handhelds ($297), and kitchen display systems. All hardware is included with the All-In Plan or purchased separately with other plans.

Source
SpotOn: Does SpotOn have online ordering?

Yes, SpotOn offers commission-free online ordering with a white-label app option and integration into their Core Bundle. The system supports QR code ordering and digital menus.

Source
SpotOn: What payment processing fees does SpotOn charge?

Fees vary by plan. All-In Plan: 2.79% + $0.20 for card-present transactions. POS Essentials: 2.45% + $0.15. Business or custom plans offer negotiated rates.

Source
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