Software · head to head
Grubhub vs Heartland Restaurant
Heartland Restaurant
Software
Complete restaurant management ecosystem
- From
- $89/month
- Rated
- -
The short version
- Each has a real cost: Grubhub commission fees of 15-30% significantly reduce restaurant profit margins; Heartland Restaurant high processing fees and early termination penalties increase total cost of ownership
- They diverge on capability: Grubhub covers Delivery network, Heartland Restaurant covers POS system.
Where they differ
Only the attributes on which Grubhub and Heartland Restaurant actually diverge.
| Attribute | Grubhub | Heartland Restaurant |
|---|---|---|
| Starting price | $15/order | $89/month |
| Pricing model | transaction | subscription |
| Platforms | Web, Ios, Android | Web, iPad, Android |
| Founded | 2004 | 2001 |
Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Grubhub
- Delivery network
- Order management
- Customer reach
- Marketing tools
- Analytics
- Loyalty programs
- Toast
- Square
Only in Heartland Restaurant
- POS system
- Payment processing
- Payroll
- Customer engagement
- Gift cards
- Reporting
- Heartland Payroll
- QuickBooks
Both cover
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Grubhub
- Point of Sale
- Order Management
- Inventory Control
- Staff Scheduling
Heartland Restaurant
- Point of Sale
- Order Management
- Inventory Control
- Staff Scheduling
Both are used for point of sale, order management, inventory control, staff scheduling, on those jobs the choice comes down to price and fit rather than capability.
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Grubhub
- Commission fees of 15-30% significantly reduce restaurant profit margins
- Limited geographic coverage compared to competitors like DoorDash
- Driver availability issues in some areas leading to canceled orders
- Limited independent restaurant partnerships compared to competitors
- Average delivery time of 40 minutes is slower than Uber Eats (33 minutes) and DoorDash (38 minutes)
Heartland Restaurant
- High processing fees and early termination penalties increase total cost of ownership
- Lack of customization compared to open-source POS systems
- Data migration to Heartland has been reported as problematic by users
- Pricing details are not transparent, making budgeting difficult for prospective customers
Pricing, plan by plan
Grubhub
$15/order- Basic$15/percent
- Marketplace listing
- Order management
- Standard$20/percent
- Delivery
- Marketing
- Premium$25/percent
- Priority placement
- Promotions
Heartland Restaurant
$89/month- Basic$89/month
- POS
- Payment processing
- Professional$149/month
- Advanced features
- Payroll integration
Which should you pick?
Choose Grubhub if
- You need delivery network.
- You work on Web, Ios, Android.
- You also want order management.
Choose Heartland Restaurant if
- You need pos system.
- You work on Web, iPad, Android.
- You also want payment processing.
Questions people ask
- Is Grubhub or Heartland Restaurant better?
- Neither clearly leads. Grubhub starts at $15/order and Heartland Restaurant at $89/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Grubhub or Heartland Restaurant?
- Grubhub starts at $15/order and Heartland Restaurant at $89/month.
- Does Grubhub or Heartland Restaurant run on more platforms?
- Grubhub runs on Web, Ios, Android. Heartland Restaurant runs on Web, iPad, Android.
- What is Grubhub best used for?
- Grubhub is most often used for point of sale, order management, inventory control, staff scheduling.
- What can Grubhub do that Heartland Restaurant cannot?
- Grubhub covers Delivery network, Order management, Customer reach, Marketing tools. Heartland Restaurant covers POS system, Payment processing, Payroll, Customer engagement. Both handle Web support, Ios support, Android support.
Answered from the vendors’ own pages
Grubhub: How much does Grubhub charge restaurants?
Grubhub charges restaurants a marketing commission of 5%, 15%, or 20% depending on the Marketplace plan, plus a processing fee of $0.30 plus 3.05% per order.
SourceHeartland Restaurant: Does Heartland Restaurant work with multiple locations?
Yes, Heartland Restaurant is designed for multi-location operations with the Complete plan targeting restaurants with more complex requirements across multiple sites.
SourceGrubhub: What does Grubhub cost customers?
Grubhub charges customers a $2.25 order processing fee plus $0.99 for delivery. A subscription offers $6.95 or $19.95/month for unlimited free delivery on eligible orders.
SourceHeartland Restaurant: What payment methods does Heartland accept?
Heartland includes integrated payment processing and accepts all popular payment methods, but specific details are available on their pricing and features pages.
SourceGrubhub: Does Grubhub offer promotional tools for restaurants?
Yes, Grubhub offers Sponsored Listings (3-10% premium on commissions) and Boost Programs (10-20% additional cost per order) to increase restaurant visibility.
SourceHeartland Restaurant: What hardware options does Heartland Restaurant offer?
Heartland provides touchscreen terminals ranging from $1,295 to $1,895, handheld devices at $695, and supporting equipment like printers ($275-$375) and cash drawers.
SourceGrubhub: Is Grubhub available in all cities?
No, Grubhub delivery service is not available in all cities, and the platform is less convenient in small cities with limited driver availability.
SourceHeartland Restaurant: Can Heartland Restaurant integrate with other business systems?
Yes, Heartland offers a developer-friendly API that enables custom integrations with various third-party systems.
Source