Software · head to head
DoorDash vs Grubhub
The short version
- Each has a real cost: DoorDash commission rates reach 30% on Premier plan, limiting restaurant profitability; Grubhub commission fees of 15-30% significantly reduce restaurant profit margins
- They diverge on capability: DoorDash covers Delivery logistics, Grubhub covers Delivery network.
Where they differ
Only the attributes on which DoorDash and Grubhub actually diverge.
Identical on both: starting price ($15/order), pricing model (transaction), free tier (No), platforms (Web, iOS, Android), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in DoorDash
- Delivery logistics
- Menu management
- Clover
Only in Grubhub
- Delivery network
- Loyalty programs
- Omnivore
Both cover
- Order management
- Customer reach
- Marketing tools
- Analytics
- Toast
- Square
- Olo
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
DoorDash
- Point of Sale
- Order Management
- Inventory Control
- Staff Scheduling
Grubhub
- Point of Sale
- Order Management
- Inventory Control
- Staff Scheduling
Both are used for point of sale, order management, inventory control, staff scheduling, on those jobs the choice comes down to price and fit rather than capability.
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
DoorDash
- Commission rates reach 30% on Premier plan, limiting restaurant profitability
- Algorithm-driven order routing can disadvantage restaurants without premium plans
- Limited control over delivery logistics and delivery time estimates
Grubhub
- Commission fees of 15-30% significantly reduce restaurant profit margins
- Limited geographic coverage compared to competitors like DoorDash
- Driver availability issues in some areas leading to canceled orders
- Limited independent restaurant partnerships compared to competitors
- Average delivery time of 40 minutes is slower than Uber Eats (33 minutes) and DoorDash (38 minutes)
Pricing, plan by plan
DoorDash
$15/order- Basic$15/percent
- Delivery
- Pickup
- Lower visibility
- Plus$25/percent
- DashPass visibility
- Marketing
- Premier$30/percent
- Highest visibility
- Premium support
Grubhub
$15/order- Basic$15/percent
- Marketplace listing
- Order management
- Standard$20/percent
- Delivery
- Marketing
- Premium$25/percent
- Priority placement
- Promotions
Which should you pick?
Choose DoorDash if
- You need delivery logistics.
- You work on Web, iOS, Android.
- You also want menu management.
Choose Grubhub if
- You need delivery network.
- You work on Web, Ios, Android.
- You also want loyalty programs.
Questions people ask
- Is DoorDash or Grubhub better?
- Neither clearly leads. DoorDash starts at $15/order and Grubhub at $15/order, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, DoorDash or Grubhub?
- DoorDash starts at $15/order and Grubhub at $15/order.
- Does DoorDash or Grubhub run on more platforms?
- DoorDash runs on Web, iOS, Android. Grubhub runs on Web, Ios, Android.
- What is DoorDash best used for?
- DoorDash is most often used for point of sale, order management, inventory control, staff scheduling.
- What can DoorDash do that Grubhub cannot?
- DoorDash covers Delivery logistics, Menu management, Clover. Grubhub covers Delivery network, Loyalty programs, Omnivore. Both handle Order management, Customer reach, Marketing tools, Analytics.
Answered from the vendors’ own pages
DoorDash: What commission rates does DoorDash charge restaurants?
DoorDash offers three plans with commission rates: Basic at 15%, Plus for DashPass customers, and Premier at 30%. Pickup orders carry 6% commission across all plans.
SourceGrubhub: How much does Grubhub charge restaurants?
Grubhub charges restaurants a marketing commission of 5%, 15%, or 20% depending on the Marketplace plan, plus a processing fee of $0.30 plus 3.05% per order.
SourceDoorDash: Does DoorDash charge activation fees?
No, DoorDash offers $0 activation fees for all restaurants joining their delivery platform.
SourceGrubhub: What does Grubhub cost customers?
Grubhub charges customers a $2.25 order processing fee plus $0.99 for delivery. A subscription offers $6.95 or $19.95/month for unlimited free delivery on eligible orders.
SourceDoorDash: What is DashPass?
DashPass is DoorDash's customer subscription service that provides discounted delivery fees, reduced service fees, and exclusive deals for subscribers.
SourceGrubhub: Does Grubhub offer promotional tools for restaurants?
Yes, Grubhub offers Sponsored Listings (3-10% premium on commissions) and Boost Programs (10-20% additional cost per order) to increase restaurant visibility.
SourceGrubhub: Is Grubhub available in all cities?
No, Grubhub delivery service is not available in all cities, and the platform is less convenient in small cities with limited driver availability.
Source