Is Groove or tawk.to better?

Neither clearly leads. Groove starts at $12/month and tawk.to at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Groove or tawk.to?

tawk.to has a free tier; the other does not. Paid plans start at $12/month for Groove and Free for tawk.to.

Does Groove or tawk.to run on more platforms?

Groove runs on Web, Ios, Android. tawk.to runs on Web, Ios, Android, Windows, Mac.

Can I use tawk.to for free?

Yes. tawk.to has a free tier, so you can try it without paying. Groove starts at $12/month.

What is Groove best used for?

Groove is most often used for shared inbox and help desk ticketing for small support teams, handling email, chat and messaging support in one queue. Of those, shared inbox and help desk ticketing for small support teams and handling email, chat and messaging support in one queue are not what tawk.to is typically brought in for.

What can Groove do that tawk.to cannot?

Groove covers Shared inbox, Automation rules, Reporting, Collision detection. tawk.to covers Ticketing, CRM, Video chat, Screen sharing. Both handle Knowledge base, Live chat, Zapier, SSL.

Customer Support · head to head

Groove vs tawk.to

Groove

Customer Support

Simple, powerful support for growing businesses

From: $12/month
Free plan: No

Full review Website

tawk.to

Live Chat

100% free live chat software

From: Free
Free plan: Yes

Full review Website

The short version

Only tawk.to has a free tier, so it costs nothing to try first.
Each has a real cost: Groove billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch; tawk.to removing the Powered by tawk.to branding costs an extra $29/month even on the free plan
They diverge on capability: Groove covers Shared inbox, tawk.to covers Ticketing.
Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Groove and tawk.to actually diverge.

Attributes where Groove and tawk.to differ
Attribute	Groove	tawk.to
Starting price	$12/month	Free
Pricing model	subscription	freemium
Free tier	No	Yes
Platforms	Web, Ios, Android	Web, Ios, Android, Windows, Mac
Category	Customer Support	Live Chat
Founded	2011	2013

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Groove

Shared inbox
Automation rules
Reporting
Collision detection
Slack
Salesforce
Trello
Jira

Only in tawk.to

Ticketing
CRM
Video chat
Screen sharing
WordPress
Shopify
Wix
Google Analytics

Both cover

Knowledge base
Live chat
Zapier
SSL
GDPR
Web support
Ios support
Android support

What people use each for

The jobs each tool is most often brought in to do.

Groove

Shared inbox and help desk ticketing for small support teamsnot tawk.to
Handling email, chat and messaging support in one queuenot tawk.to

tawk.to

Website live chat and visitor engagementnot Groove
Customer support automationnot Groove

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Groove

Billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
A minimum of 250 tickets a month applies, which is a $3,000 annual commitment before any usage
A quiet month still pays the 250 ticket floor
No mailbox limit is published

tawk.to

Removing the Powered by tawk.to branding costs an extra $29/month even on the free plan
Enhanced AI Assist chatbot is a paid add-on starting at $29/month rather than included free
Human staffed chat agents are billed at $1/hour as a separate add-on

Pricing, plan by plan

Groove

$12/month

Standard$12/month
- 1 mailbox
- Knowledge base
- Live chat
Plus$20/month
- 5 mailboxes
- Full reporting
- Rules
Pro$35/month
- 25 mailboxes
- Salesforce
- Enterprise SSO

tawk.to

Free

Free Core SoftwareFree
- Live chat software with no feature limitations
- Chat pages
- Knowledge base (hosted help center)
Branding Removal$29/month
- Remove Powered by tawk.to widget branding
AI Assist Premium$29/month
- AI-powered chatbot automation
Hired Chat Agents$1/hour
- Professional trained agents 24/7/365

Which should you pick?

Choose Groove if

You need shared inbox.
You work on Web, Ios, Android.
You also want automation rules.

Groove review

Choose tawk.to if

You need ticketing.
You want to start without paying.
You work on Web, Ios, Android, Windows, Mac.
You also want crm.

tawk.to review

Questions people ask

Is Groove or tawk.to better?: Neither clearly leads. Groove starts at $12/month and tawk.to at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Groove or tawk.to?: tawk.to has a free tier; the other does not. Paid plans start at $12/month for Groove and Free for tawk.to.
Does Groove or tawk.to run on more platforms?: Groove runs on Web, Ios, Android. tawk.to runs on Web, Ios, Android, Windows, Mac.
Can I use tawk.to for free?: Yes. tawk.to has a free tier, so you can try it without paying. Groove starts at $12/month.
What is Groove best used for?: Groove is most often used for shared inbox and help desk ticketing for small support teams, handling email, chat and messaging support in one queue. Of those, shared inbox and help desk ticketing for small support teams and handling email, chat and messaging support in one queue are not what tawk.to is typically brought in for.
What can Groove do that tawk.to cannot?: Groove covers Shared inbox, Automation rules, Reporting, Collision detection. tawk.to covers Ticketing, CRM, Video chat, Screen sharing. Both handle Knowledge base, Live chat, Zapier, SSL.

Answered from the vendors’ own pages

Groove: How is Helply priced?

Helply uses per-ticket pricing at 1 dollar per ticket. This single price covers all features including resolutions, drafts, churn alerts, upsell flags, feature requests, and documentation.

Source

tawk.to: How much does tawk.to cost?

tawk.to is free for core live chat, knowledge base, ticketing, and CRM. Premium add-ons start at $29/month for branding removal or AI Assist, and $1/hour for hired chat agents.

Source

Groove: Do I need to pay per team member for Helply?

No, Helply charges per ticket, not per seat. You can bring your entire team, AEs, PMs, and integrations without additional per-person charges.

Source

tawk.to: Is tawk.to free forever?

Yes, tawk.to's core software including live chat, knowledge base, ticketing, and contacts is free forever with no feature limitations.

Source

Groove: What's included in Helply's per-ticket price?

The per-ticket price of 1 dollar includes resolutions, drafts, churn alerts, upsell flags, feature requests, documentation, and all AI capabilities with no separate add-on charges.

Source

tawk.to: How are tawk.to's hired chat agents priced?

Hired chat agents are billed at $1 per hour with professional trained staff providing 24/7/365 support.

Source

Groove: Is there a free trial for Helply?

Helply offers a free 12-minute demo walkthrough. Enterprise plans are also available for larger organizations.

Source

Groove vs tawk.to

Groove

tawk.to

The short version

Where they differ

What each one covers

Only in Groove

Only in tawk.to

Both cover

What people use each for

Groove

tawk.to

Where each one falls short

Groove

tawk.to

Pricing, plan by plan

Groove

tawk.to

Which should you pick?

Choose Groove if

Choose tawk.to if

Questions people ask

Answered from the vendors’ own pages

Related pages

More on Groove

More on tawk.to

Keep looking

Other head to heads