Is Front or tawk.to better?

Neither clearly leads. Front starts at $25/month and tawk.to at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Front or tawk.to?

tawk.to has a free tier; the other does not. Paid plans start at $25/month for Front and Free for tawk.to.

Does Front or tawk.to run on more platforms?

Front runs on Cloud-based SaaS. tawk.to runs on Web, Ios, Android, Windows, Mac.

Can I use tawk.to for free?

Yes. tawk.to has a free tier, so you can try it without paying. Front starts at $25/month.

What is Front best used for?

Front is most often used for omnichannel customer support, ai-powered helpdesk automation, team collaboration on support tickets. Of those, omnichannel customer support and ai-powered helpdesk automation are not what tawk.to is typically brought in for.

What can Front do that tawk.to cannot?

Front covers Shared inbox, Email collaboration, Omnichannel messaging, Analytics. tawk.to covers Live chat, Ticketing, Knowledge base, CRM. Both handle GDPR, Web support, Ios support, Android support.

Customer Support · head to head

Front vs tawk.to

Front

Customer Support

Where teams collaborate on customer communication

From: $25/month
Free plan: No

Full review Website

tawk.to

Live Chat

100% free live chat software

From: Free
Free plan: Yes

Full review Website

The short version

Only tawk.to has a free tier, so it costs nothing to try first.
Each has a real cost: Front starter tier limited to single-channel support; omnichannel support requires Professional tier; tawk.to removing the Powered by tawk.to branding costs an extra $29/month even on the free plan
They diverge on capability: Front covers Shared inbox, tawk.to covers Live chat.
Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Front and tawk.to actually diverge.

Attributes where Front and tawk.to differ
Attribute	Front	tawk.to
Starting price	$25/month	Free
Pricing model	subscription	freemium
Free tier	No	Yes
Platforms	Cloud-based SaaS	Web, Ios, Android, Windows, Mac
Category	Customer Support	Live Chat

Identical on both: user rating (Not yet rated), founded (2013).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Front

Shared inbox
Email collaboration
Omnichannel messaging
Analytics
Workflows
Integrations
Salesforce
HubSpot

Only in tawk.to

Live chat
Ticketing
Knowledge base
CRM
Video chat
Screen sharing
WordPress
Shopify

Both cover

GDPR
Web support
Ios support
Android support

What people use each for

The jobs each tool is most often brought in to do.

Front

Omnichannel customer supportnot tawk.to
AI-powered helpdesk automationnot tawk.to
Team collaboration on support ticketsnot tawk.to

tawk.to

Website live chat and visitor engagementnot Front
Customer support automationnot Front

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Front

Starter tier limited to single-channel support; omnichannel support requires Professional tier
AI Copilot, Smart QA, and Smart CSAT are included only in Enterprise tier ($105/seat/month); available as add-ons at higher cost in lower tiers
Starter tier limited to 10 automation rules; Professional tier allows 20; unlimited rules only in Enterprise
Advanced analytics excluded from Starter tier

tawk.to

Removing the Powered by tawk.to branding costs an extra $29/month even on the free plan
Enhanced AI Assist chatbot is a paid add-on starting at $29/month rather than included free
Human staffed chat agents are billed at $1/hour as a separate add-on

Pricing, plan by plan

Front

$25/month

Starter$25/month
- Up to 10 seats
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
Professional$65/month
- Up to 50 seats
- Omnichannel support (email, SMS, social)
- Macros and up to 20 automation rules
Enterprise$105/month
- Unlimited seats
- Smart rules and unlimited macros
- Multi-language knowledge base

tawk.to

Free

Free Core SoftwareFree
- Live chat software with no feature limitations
- Chat pages
- Knowledge base (hosted help center)
Branding Removal$29/month
- Remove Powered by tawk.to widget branding
AI Assist Premium$29/month
- AI-powered chatbot automation
Hired Chat Agents$1/hour
- Professional trained agents 24/7/365

Which should you pick?

Choose Front if

You need shared inbox.
You work on Cloud-based SaaS.
You also want email collaboration.

Front review

Choose tawk.to if

You need live chat.
You want to start without paying.
You work on Web, Ios, Android, Windows, Mac.
You also want ticketing.

tawk.to review

Questions people ask

Is Front or tawk.to better?: Neither clearly leads. Front starts at $25/month and tawk.to at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Front or tawk.to?: tawk.to has a free tier; the other does not. Paid plans start at $25/month for Front and Free for tawk.to.
Does Front or tawk.to run on more platforms?: Front runs on Cloud-based SaaS. tawk.to runs on Web, Ios, Android, Windows, Mac.
Can I use tawk.to for free?: Yes. tawk.to has a free tier, so you can try it without paying. Front starts at $25/month.
What is Front best used for?: Front is most often used for omnichannel customer support, ai-powered helpdesk automation, team collaboration on support tickets. Of those, omnichannel customer support and ai-powered helpdesk automation are not what tawk.to is typically brought in for.
What can Front do that tawk.to cannot?: Front covers Shared inbox, Email collaboration, Omnichannel messaging, Analytics. tawk.to covers Live chat, Ticketing, Knowledge base, CRM. Both handle GDPR, Web support, Ios support, Android support.

Answered from the vendors’ own pages

Front: How much does Front's Starter plan cost per seat?

Starter plan is $25 per seat per month for up to 10 seats, with 14-day free trial and no credit card required.

Source

tawk.to: How much does tawk.to cost?

tawk.to is free for core live chat, knowledge base, ticketing, and CRM. Premium add-ons start at $29/month for branding removal or AI Assist, and $1/hour for hired chat agents.

Source

Front: Does Enterprise include AI features?

Yes, Enterprise at $105 per seat per month includes AI Copilot, Smart QA, and Smart CSAT at no additional cost.

Source

tawk.to: Is tawk.to free forever?

Yes, tawk.to's core software including live chat, knowledge base, ticketing, and contacts is free forever with no feature limitations.

Source

Front: What is the seat limit for Professional?

Professional plan supports up to 50 seats at $65 per seat per month.

Source

tawk.to: How are tawk.to's hired chat agents priced?

Hired chat agents are billed at $1 per hour with professional trained staff providing 24/7/365 support.

Source

Front: Are there additional AI add-ons available?

Yes, Autopilot starts at $0.05 per conversation; Copilot, Smart QA, and other AI features range from $10-$20 per seat per month on lower tiers.

Source

Front vs tawk.to

Front

tawk.to

The short version

Where they differ

What each one covers

Only in Front

Only in tawk.to

Both cover

What people use each for

Front

tawk.to

Where each one falls short

Front

tawk.to

Pricing, plan by plan

Front

tawk.to

Which should you pick?

Choose Front if

Choose tawk.to if

Questions people ask

Answered from the vendors’ own pages

Related pages

More on Front

More on tawk.to

Keep looking

Other head to heads