Customer Support · pricing
Groove pricing
Groove publishes 3 tiers. Below is each one, what it adds over the tier beneath it, and where the ladder stops being worth climbing for most people.
- Entry price
- $12/month
- Model
- Subscription
- Tiers
- 3
- Free tier
- Not on record
Groove plans, side by side
Every published tier in ascending order of price, with the number of features each one lists. An absence here means the record does not itemise it, not that the tier lacks it.
| Plan | Price | Features listed | Step up from the tier below |
|---|---|---|---|
| Standard | $12/month | 4 | Entry tier |
| Plus | $20/month | 4 | +$8/month, 4 more features |
| Pro | $35/month | 4 | +$15/month, 4 more features |
What each tier adds
The set difference between each tier's feature list and the one beneath it. Where a tier lists nothing new, the vendor has either stopped repeating the inherited list or the tier raises limits rather than adding capability, the record does not distinguish the two, so this page does not either.
Standard
$12/monthThe entry tier. It covers 1 mailbox, knowledge base, live chat, reports.
Plus
$20/monthOver Standard, this tier adds:
- 5 mailboxes
- Full reporting
- Rules
- Integrations
Pro
$35/monthOver Plus, this tier adds:
- 25 mailboxes
- Salesforce
- Enterprise SSO
- Priority support
What the product covers
The full Groove feature record, grouped as the catalogue groups it. This is the product as a whole; the record does not map every feature onto a specific tier.
Core
- Shared inbox
- Knowledge base
- Live chat
- Automation rules
- Reporting
- Collision detection
Integrations
- Slack
- Salesforce
- Zapier
- Trello
- Jira
Security
- SSL
- GDPR
- 2FA
Platform
- Web support
- Ios support
- Android support
People bring Groove in for shared inbox and help desk ticketing for small support teams, handling email, chat and messaging support in one queue. If that is not the job you are buying for, the alternatives to Groove are worth a look before you commit to a tier.
How that compares in Customer Support
Across the 5 customer support tools in this directory that publish a starting price, the median entry point is $29/month. Groove starts at $12/month, which puts it below the middle of its category.
| Tool | Entry price | Model | Rated | Head to head |
|---|---|---|---|---|
| Groove (this page) | $12/month | subscription | - | |
| Dixa | $39/month | subscription | - | vs Groove |
| Customerly | Free | subscription | - | vs Groove |
| Amazon Connect | Free | usage-based | - | vs Groove |
| Freshservice | $19/month | subscription | - | vs Groove |
| DelightChat | $29/month | - | - | vs Groove |
| Chatwoot | Free, then $19/month | - | - | vs Groove |
Ratings are aggregated from third-party sources and imported with each catalogue entry, they are not reviews hosted on Softwr. How each figure is used is set out on the Groove badges page.
Before you pay for Groove
Three things this page cannot tell you, and all three change the bill. The record carries a price and a billing period but not the unit - per-seat and flat-rate pricing are indistinguishable in this data, so a five-person team may be looking at five times the figure above. It carries no annual rate, so any discount for paying yearly is not something this page can quote. And it carries no trial length.
What it can tell you is the shape of the ladder: 3 tiers between $12/month and $35/month, with the jump itemised above. With no free tier on record, the cheapest way to answer the rest is to compare Groove against the tools that do have one before committing.
Groove runs on web, ios, android, and is published by Groove Networks of San Francisco, CA. The full record is on the Groove review, and the rest of the category is under best customer support tools.
Groove pricing questions
- How much does Groove cost?
- Groove publishes 3 tiers, from $12/month for Standard up to $35/month for Pro. The cheapest paid tier is $12/month.
- Does Groove have a free plan?
- Not on the record we hold: Groove is listed as subscription. Whether a free trial is offered is not something this record captures, so check the vendor's site.
- What is the difference between Standard and Plus on Groove?
- Plus costs $20/month against $12/month, and adds 5 mailboxes, full reporting, rules, integrations.
- Is the Pro plan on Groove worth it?
- That depends entirely on whether you need what it adds, which on the published record is 25 mailboxes, salesforce, enterprise sso, priority support. It costs $35/month against $12/month for Standard. Softwr has not used either tier, so this page can tell you what changes, not whether it is worth the difference to you.
- Is Groove expensive for a customer support tool?
- It starts below the middle of its category. Across the 5 customer support tools in this directory that publish a starting price, the median entry point is $29/month; Groove starts at $12/month.
- Which customer support tools can I use without paying?
- 3 of the 8 customer support tools listed alongside Groove have a free tier: Customerly, Amazon Connect, Chatwoot.
- What am I actually paying for with Groove?
- The record lists 17 features across 4 areas: core, integrations, security, platform. In practice it is brought in for shared inbox and help desk ticketing for small support teams, handling email, chat and messaging support in one queue.
- Does Groove charge per user?
- The record carries a price and a billing period for each of its 3 tiers, but not the unit that price is charged in. Per-seat and flat-rate billing look identical in this data, so check the vendor's page before budgeting for a team.
- Are these Groove prices current?
- They are what the catalogue entry holds, refreshed when the entry is. Vendors change pricing without notice and nobody at Softwr re-verifies each tier by hand, so treat this as a structured summary and the vendor's own pricing page as the authority.
- What should I compare Groove against before paying?
- The closest customer support tools in this directory are Dixa, Customerly, Amazon Connect, Freshservice. Each has a side-by-side comparison with Groove covering price, platforms and features.