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Customer Support · head to head

Groove vs ManageEngine ServiceDesk Plus

Groove logo

Groove

Customer Support

Simple, powerful support for growing businesses

From
$12/month
Rated
-
Full reviewWebsite
M

ManageEngine ServiceDesk Plus

Customer Support

IT help desk and ITSM software

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Groove billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch; ManageEngine ServiceDesk Plus cMDB and asset management require the Professional edition at $27/technician/month; change and project management are reserved for the Enterprise edition at $67/technician/month, per manageengine.com, August 2026

Where they differ

Only the attributes on which Groove and ManageEngine ServiceDesk Plus actually diverge.

Attributes where Groove and ManageEngine ServiceDesk Plus differ
AttributeGrooveManageEngine ServiceDesk Plus
Starting price$12/monthOn request
PlatformsWeb, Ios, AndroidWeb
Founded2011Unknown

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Customer Support).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Groove

  • Shared inbox
  • Knowledge base
  • Live chat
  • Automation rules
  • Reporting
  • Collision detection
  • Slack
  • Salesforce

Only in ManageEngine ServiceDesk Plus

Nothing recorded that Groove does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Groove

  • Shared inbox and help desk ticketing for small support teamsnot ManageEngine ServiceDesk Plus
  • Handling email, chat and messaging support in one queuenot ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

No use cases recorded yet. See the ManageEngine ServiceDesk Plus review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Groove

  • Billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • A minimum of 250 tickets a month applies, which is a $3,000 annual commitment before any usage
  • A quiet month still pays the 250 ticket floor
  • No mailbox limit is published

ManageEngine ServiceDesk Plus

  • CMDB and asset management require the Professional edition at $27/technician/month; change and project management are reserved for the Enterprise edition at $67/technician/month, per manageengine.com, August 2026

Pricing, plan by plan

Groove

$12/month
  • Standard$12/month
    • 1 mailbox
    • Knowledge base
    • Live chat
  • Plus$20/month
    • 5 mailboxes
    • Full reporting
    • Rules
  • Pro$35/month
    • 25 mailboxes
    • Salesforce
    • Enterprise SSO

ManageEngine ServiceDesk Plus

On request

No published plan breakdown. See the ManageEngine ServiceDesk Plus review.

Which should you pick?

Choose Groove if

  • You need shared inbox.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
Groove review

Choose ManageEngine ServiceDesk Plus if

Nothing in the data separates ManageEngine ServiceDesk Plus from Groove on the points above - pick on price and on how each one feels to use.

ManageEngine ServiceDesk Plus review

Questions people ask

Is Groove or ManageEngine ServiceDesk Plus better?
Neither clearly leads. Groove starts at $12/month and ManageEngine ServiceDesk Plus at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Groove or ManageEngine ServiceDesk Plus?
Groove starts at $12/month and ManageEngine ServiceDesk Plus at On request.
Does Groove or ManageEngine ServiceDesk Plus run on more platforms?
Groove runs on Web, Ios, Android. ManageEngine ServiceDesk Plus runs on Web.
What is Groove best used for?
Groove is most often used for shared inbox and help desk ticketing for small support teams, handling email, chat and messaging support in one queue. Of those, shared inbox and help desk ticketing for small support teams and handling email, chat and messaging support in one queue are not what ManageEngine ServiceDesk Plus is typically brought in for.
What can Groove do that ManageEngine ServiceDesk Plus cannot?
Groove covers Shared inbox, Knowledge base, Live chat, Automation rules.
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Related pages

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