Softwr

Live Chat & Chatbots · head to head

Bold360 vs Groove

B

Bold360

Live Chat & Chatbots

AI-powered customer engagement and service platform

From
On request
Rated
-
Full reviewWebsite
Groove logo

Groove

Customer Support

Simple, powerful support for growing businesses

From
$12/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Bold360 bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.; Groove billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • They diverge on capability: Bold360 covers Live chat messaging, Groove covers Shared inbox.

Where they differ

Only the attributes on which Bold360 and Groove actually diverge.

Attributes where Bold360 and Groove differ
AttributeBold360Groove
Starting priceOn request$12/month
PlatformsWeb, Mobile app, IOS, AndroidWeb, Ios, Android
CategoryLive Chat & ChatbotsCustomer Support
Founded20052011

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Bold360

  • Live chat messaging
  • AI chatbots
  • Email support
  • IBM Watson
  • API
  • Webhooks
  • Mobile app support
  • IOS support

Only in Groove

  • Shared inbox
  • Live chat
  • Automation rules
  • Reporting
  • Collision detection
  • Slack
  • Zapier
  • Trello

Both cover

  • Knowledge base
  • Salesforce
  • Web support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Bold360

  • Customer engagementnot Groove
  • Lead generationnot Groove
  • Customer supportnot Groove
  • Sales automationnot Groove

Groove

  • Shared inbox and help desk ticketing for small support teamsnot Bold360
  • Handling email, chat and messaging support in one queuenot Bold360

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Bold360

  • Bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.

Groove

  • Billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • A minimum of 250 tickets a month applies, which is a $3,000 annual commitment before any usage
  • A quiet month still pays the 250 ticket floor
  • No mailbox limit is published

Pricing, plan by plan

Bold360

On request
  • Starter$75/month
    • Live chat
    • Basic AI
    • Chatbot
  • Professional$150/month
    • Advanced AI
    • Omnichannel
  • Enterprise$undefined/month
    • Custom solutions
    • Dedicated support

Groove

$12/month
  • Standard$12/month
    • 1 mailbox
    • Knowledge base
    • Live chat
  • Plus$20/month
    • 5 mailboxes
    • Full reporting
    • Rules
  • Pro$35/month
    • 25 mailboxes
    • Salesforce
    • Enterprise SSO

Which should you pick?

Choose Bold360 if

  • You need live chat messaging.
  • You work on Web, Mobile app, IOS, Android.
  • You also want ai chatbots.
Bold360 review

Choose Groove if

  • You need shared inbox.
  • You work on Web, Ios, Android.
  • You also want live chat.
Groove review

Questions people ask

Is Bold360 or Groove better?
Neither clearly leads. Bold360 starts at On request and Groove at $12/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Bold360 or Groove?
Bold360 starts at On request and Groove at $12/month.
Does Bold360 or Groove run on more platforms?
Bold360 runs on Web, Mobile app, IOS, Android. Groove runs on Web, Ios, Android.
What is Bold360 best used for?
Bold360 is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Groove is typically brought in for.
What can Bold360 do that Groove cannot?
Bold360 covers Live chat messaging, AI chatbots, Email support, IBM Watson. Groove covers Shared inbox, Live chat, Automation rules, Reporting. Both handle Knowledge base, Salesforce, Web support, Android support.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Bold360

More on Groove

Keep looking

Other head to heads