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Software · head to head

Gorgias vs Groove

Gorgias logo

Gorgias

Software

E-commerce helpdesk built for Shopify

From
$10/month
Rated
-
Full reviewWebsite
Groove logo

Groove

Software

Simple, powerful support for growing businesses

From
$12/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Gorgias helpdesk plans are metered by ticket volume, scaling from 50 to 5,000 tickets a month rather than a flat per-agent fee; Groove billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • They diverge on capability: Gorgias covers Omnichannel inbox, Groove covers Shared inbox.

Where they differ

Only the attributes on which Gorgias and Groove actually diverge.

Attributes where Gorgias and Groove differ
AttributeGorgiasGroove
Starting price$10/month$12/month
Pricing modelusage-basedsubscription
Founded20152011

Identical on both: free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gorgias

  • Omnichannel inbox
  • Order management
  • Macros
  • Automation
  • Revenue tracking
  • Self-service
  • Shopify
  • BigCommerce

Only in Groove

  • Shared inbox
  • Knowledge base
  • Live chat
  • Automation rules
  • Reporting
  • Collision detection
  • Slack
  • Salesforce

Both cover

  • GDPR
  • SSL
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Gorgias

  • E-commerce support teams wanting AI-resolved conversations billed only on successful resolutionsnot Groove

Groove

  • Shared inbox and help desk ticketing for small support teamsnot Gorgias
  • Handling email, chat and messaging support in one queuenot Gorgias

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gorgias

  • Helpdesk plans are metered by ticket volume, scaling from 50 to 5,000 tickets a month rather than a flat per-agent fee
  • The AI Agent is billed separately per resolved conversation on every plan rather than included in the flat seat or ticket price

Groove

  • Billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • A minimum of 250 tickets a month applies, which is a $3,000 annual commitment before any usage
  • A quiet month still pays the 250 ticket floor
  • No mailbox limit is published

Pricing, plan by plan

Gorgias

$10/month
  • Starter$10/month
    • 50 tickets/month
    • 3 user seats
    • Email & social
  • Basic$60/month
    • 300 tickets/month
    • Unlimited users
    • Phone support
  • Pro$360/month
    • 2000 tickets/month
    • Advanced automation
    • Revenue statistics
  • Advanced$900/month
    • 5000 tickets/month
    • Dedicated CSM
    • Custom integrations

Groove

$12/month
  • Standard$12/month
    • 1 mailbox
    • Knowledge base
    • Live chat
  • Plus$20/month
    • 5 mailboxes
    • Full reporting
    • Rules
  • Pro$35/month
    • 25 mailboxes
    • Salesforce
    • Enterprise SSO

Which should you pick?

Choose Gorgias if

  • You need omnichannel inbox.
  • You work on Web, Ios, Android.
  • You also want order management.
Gorgias review

Choose Groove if

  • You need shared inbox.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
Groove review

Questions people ask

Is Gorgias or Groove better?
Neither clearly leads. Gorgias starts at $10/month and Groove at $12/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gorgias or Groove?
Gorgias starts at $10/month and Groove at $12/month.
Does Gorgias or Groove run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
What is Gorgias best used for?
Gorgias is most often used for e-commerce support teams wanting ai-resolved conversations billed only on successful resolutions. Of those, e-commerce support teams wanting ai-resolved conversations billed only on successful resolutions is not what Groove is typically brought in for.
What can Gorgias do that Groove cannot?
Gorgias covers Omnichannel inbox, Order management, Macros, Automation. Groove covers Shared inbox, Knowledge base, Live chat, Automation rules. Both handle GDPR, SSL, Web support, Ios support.
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Related pages

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