Software · head to head
Groove vs HappyFox
The short version
- Each has a real cost: Groove billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch; HappyFox the Basic plan caps agents at 5, with unlimited agents only above it
- They diverge on capability: Groove covers Shared inbox, HappyFox covers Ticketing.
Where they differ
Only the attributes on which Groove and HappyFox actually diverge.
Identical on both: pricing model (subscription), free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Groove
- Shared inbox
- Live chat
- Automation rules
- Collision detection
- Trello
- SSL
- 2FA
Only in HappyFox
- Ticketing
- Automation
- SLA management
- Self-service portal
- Microsoft Teams
- SOC2
- ISO27001
Both cover
- Knowledge base
- Reporting
- Slack
- Salesforce
- Zapier
- Jira
- GDPR
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Groove
- Shared inbox and help desk ticketing for small support teamsnot HappyFox
- Handling email, chat and messaging support in one queuenot HappyFox
HappyFox
- Help desk ticketing across email, chat and phonenot Groove
- Managing internal and customer support requests in one queuenot Groove
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Groove
- Billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
- A minimum of 250 tickets a month applies, which is a $3,000 annual commitment before any usage
- A quiet month still pays the 250 ticket floor
- No mailbox limit is published
HappyFox
- The Basic plan caps agents at 5, with unlimited agents only above it
- Per agent prices are not published on the main pricing page and require opening a separate page per product
- The 20% saving requires annual billing
Pricing, plan by plan
Groove
$12/month- Standard$12/month
- 1 mailbox
- Knowledge base
- Live chat
- Plus$20/month
- 5 mailboxes
- Full reporting
- Rules
- Pro$35/month
- 25 mailboxes
- Salesforce
- Enterprise SSO
HappyFox
$29/month- Mighty$29/month
- Omnichannel ticketing
- SLA management
- Basic reporting
- Fantastic$49/month
- Everything in Mighty
- Custom fields
- Asset management
- Enterprise$69/month
- Everything in Fantastic
- Task management
- Advanced automation
- Enterprise Plus$89/month
- Agent scripting
- Custom roles
- Sandbox
Which should you pick?
Choose Groove if
- You need shared inbox.
- You work on Web, Ios, Android.
- You also want live chat.
Choose HappyFox if
- You need ticketing.
- You work on Web, Ios, Android.
- You also want automation.
Questions people ask
- Is Groove or HappyFox better?
- Neither clearly leads. Groove starts at $12/month and HappyFox at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Groove or HappyFox?
- Groove starts at $12/month and HappyFox at $29/month.
- Does Groove or HappyFox run on more platforms?
- Both run on Web, Ios, Android, so platform support will not decide this one for you.
- What is Groove best used for?
- Groove is most often used for shared inbox and help desk ticketing for small support teams, handling email, chat and messaging support in one queue. Of those, shared inbox and help desk ticketing for small support teams and handling email, chat and messaging support in one queue are not what HappyFox is typically brought in for.
- What can Groove do that HappyFox cannot?
- Groove covers Shared inbox, Live chat, Automation rules, Collision detection. HappyFox covers Ticketing, Automation, SLA management, Self-service portal. Both handle Knowledge base, Reporting, Slack, Salesforce.