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Live Chat & Chatbots · head to head

Botpress vs Groove

Botpress logo

Botpress

Live Chat & Chatbots

Open-source chatbot platform and framework

From
Free
Rated
-
Full reviewWebsite
Groove logo

Groove

Customer Support

Simple, powerful support for growing businesses

From
$12/month
Rated
-
Full reviewWebsite

The short version

  • Only Botpress has a free tier, so it costs nothing to try first.
  • Each has a real cost: Botpress managed cloud version (Botpress Cloud) availability and pricing not accessible; open-source deployment requires managing infrastructure; Groove billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • They diverge on capability: Botpress covers Visual bot builder, Groove covers Shared inbox.

Where they differ

Only the attributes on which Botpress and Groove actually diverge.

Attributes where Botpress and Groove differ
AttributeBotpressGroove
Starting priceFree$12/month
Pricing modelopen-sourcesubscription
Free tierYesNo
PlatformsOpen-source (self-hosted), Cloud-managed (Botpress Cloud)Web, Ios, Android
CategoryLive Chat & ChatbotsCustomer Support
Founded20162011

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Botpress

  • Visual bot builder
  • NLU integration
  • Multi-channel support
  • Analytics
  • Teams
  • Messenger
  • WhatsApp
  • On-premise support

Only in Groove

  • Shared inbox
  • Knowledge base
  • Live chat
  • Automation rules
  • Reporting
  • Collision detection
  • Salesforce
  • Zapier

Both cover

  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Botpress

  • Development teams building chatbots and conversational AI using MIT-licensed open-source frameworknot Groove
  • Organisations needing custom conversational interfaces with programmatic control via SDK/CLInot Groove

Groove

  • Shared inbox and help desk ticketing for small support teamsnot Botpress
  • Handling email, chat and messaging support in one queuenot Botpress

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Botpress

  • Managed cloud version (Botpress Cloud) availability and pricing not accessible; open-source deployment requires managing infrastructure
  • Dependent on OpenAI integration; users must provide and manage OpenAI API keys and costs

Groove

  • Billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • A minimum of 250 tickets a month applies, which is a $3,000 annual commitment before any usage
  • A quiet month still pays the 250 ticket floor
  • No mailbox limit is published

Pricing, plan by plan

Botpress

Free

No published plan breakdown. See the Botpress review.

Groove

$12/month
  • Standard$12/month
    • 1 mailbox
    • Knowledge base
    • Live chat
  • Plus$20/month
    • 5 mailboxes
    • Full reporting
    • Rules
  • Pro$35/month
    • 25 mailboxes
    • Salesforce
    • Enterprise SSO

Which should you pick?

Choose Botpress if

  • You need visual bot builder.
  • You want to start without paying.
  • You work on Open-source (self-hosted), Cloud-managed (Botpress Cloud).
  • You also want nlu integration.
Botpress review

Choose Groove if

  • You need shared inbox.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
Groove review

Questions people ask

Is Botpress or Groove better?
Neither clearly leads. Botpress starts at Free and Groove at $12/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Botpress or Groove?
Botpress has a free tier; the other does not. Paid plans start at Free for Botpress and $12/month for Groove.
Does Botpress or Groove run on more platforms?
Botpress runs on Open-source (self-hosted), Cloud-managed (Botpress Cloud). Groove runs on Web, Ios, Android.
Can I use Botpress for free?
Yes. Botpress has a free tier, so you can try it without paying. Groove starts at $12/month.
What is Botpress best used for?
Botpress is most often used for development teams building chatbots and conversational ai using mit-licensed open-source framework, organisations needing custom conversational interfaces with programmatic control via sdk/cli. Of those, development teams building chatbots and conversational ai using mit-licensed open-source framework and organisations needing custom conversational interfaces with programmatic control via sdk/cli are not what Groove is typically brought in for.
What can Botpress do that Groove cannot?
Botpress covers Visual bot builder, NLU integration, Multi-channel support, Analytics. Groove covers Shared inbox, Knowledge base, Live chat, Automation rules. Both handle Slack.
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Related pages

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