Is Groove or Lusha better?

Neither clearly leads. Groove starts at $12/month and Lusha at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Groove or Lusha?

Lusha has a free tier; the other does not. Paid plans start at $12/month for Groove and Free for Lusha.

Does Groove or Lusha run on more platforms?

Groove runs on Web, Ios, Android. Lusha runs on Web.

Can I use Lusha for free?

Yes. Lusha has a free tier, so you can try it without paying. Groove starts at $12/month.

What is Groove best used for?

Groove is most often used for shared inbox and help desk ticketing for small support teams, handling email, chat and messaging support in one queue. Of those, shared inbox and help desk ticketing for small support teams and handling email, chat and messaging support in one queue are not what Lusha is typically brought in for.

What can Groove do that Lusha cannot?

Groove covers Shared inbox, Knowledge base, Live chat, Automation rules. Lusha covers Contact database, Email search, Company intelligence, Email verification. Both handle Salesforce, GDPR, Web support.

Customer Support · head to head

Groove vs Lusha

Groove

Customer Support

Simple, powerful support for growing businesses

From: $12/month
Free plan: No

Full review Website

Lusha

CRM

B2B contact and company intelligence

From: Free
Free plan: Yes

Full review Website

The short version

Only Lusha has a free tier, so it costs nothing to try first.
Each has a real cost: Groove billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch; Lusha teams over 5 users must contact sales for configuration; no published per-user limits for standard plans
They diverge on capability: Groove covers Shared inbox, Lusha covers Contact database.
Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Groove and Lusha actually diverge.

Attributes where Groove and Lusha differ
Attribute	Groove	Lusha
Starting price	$12/month	Free
Pricing model	subscription	freemium
Free tier	No	Yes
Platforms	Web, Ios, Android	Web
Category	Customer Support	CRM
Founded	2011	2016

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Groove

Shared inbox
Knowledge base
Live chat
Automation rules
Reporting
Collision detection
Slack
Zapier

Only in Lusha

Contact database
Email search
Company intelligence
Email verification
Chrome extension
Integrations
HubSpot
LinkedIn

Both cover

Salesforce
GDPR
Web support

What people use each for

The jobs each tool is most often brought in to do.

Groove

Shared inbox and help desk ticketing for small support teamsnot Lusha
Handling email, chat and messaging support in one queuenot Lusha

Lusha

Lead generationnot Groove
Contact researchnot Groove
Email verificationnot Groove

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Groove

Billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
A minimum of 250 tickets a month applies, which is a $3,000 annual commitment before any usage
A quiet month still pays the 250 ticket floor
No mailbox limit is published

Lusha

Teams over 5 users must contact sales for configuration; no published per-user limits for standard plans
Unused credits on monthly plans roll over but cap at twice the monthly limit, creating potential waste
Annual plans do not roll over unused credits; they reset at cycle end

Pricing, plan by plan

Groove

$12/month

Standard$12/month
- 1 mailbox
- Knowledge base
- Live chat
Plus$20/month
- 5 mailboxes
- Full reporting
- Rules
Pro$35/month
- 25 mailboxes
- Salesforce
- Enterprise SSO

Lusha

Free

FreeFree
- 40 credits per month
- Basic prospecting features
- Browser extension
Starter$49.9/month
- 400 credits per month
- All Free plan features
Professional$69.9/month
- 600 credits per month
- All Starter features
Premium$399.9/month
- 3,400 credits per month
- All Professional features

Which should you pick?

Choose Groove if

You need shared inbox.
You work on Web, Ios, Android.
You also want knowledge base.

Groove review

Choose Lusha if

You need contact database.
You want to start without paying.
You also want email search.

Lusha review

Questions people ask

Is Groove or Lusha better?: Neither clearly leads. Groove starts at $12/month and Lusha at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Groove or Lusha?: Lusha has a free tier; the other does not. Paid plans start at $12/month for Groove and Free for Lusha.
Does Groove or Lusha run on more platforms?: Groove runs on Web, Ios, Android. Lusha runs on Web.
Can I use Lusha for free?: Yes. Lusha has a free tier, so you can try it without paying. Groove starts at $12/month.
What is Groove best used for?: Groove is most often used for shared inbox and help desk ticketing for small support teams, handling email, chat and messaging support in one queue. Of those, shared inbox and help desk ticketing for small support teams and handling email, chat and messaging support in one queue are not what Lusha is typically brought in for.
What can Groove do that Lusha cannot?: Groove covers Shared inbox, Knowledge base, Live chat, Automation rules. Lusha covers Contact database, Email search, Company intelligence, Email verification. Both handle Salesforce, GDPR, Web support.

Answered from the vendors’ own pages

Groove: How is Helply priced?

Helply uses per-ticket pricing at 1 dollar per ticket. This single price covers all features including resolutions, drafts, churn alerts, upsell flags, feature requests, and documentation.

Source

Lusha: What does Lusha's Free plan include?

Lusha's Free plan provides 40 credits per month at no cost. It includes basic prospecting features, browser extension access, and CRM integrations. Credits are used for email reveals (1 credit per contact) and phone numbers (10 credits per contact).

Source

Groove: Do I need to pay per team member for Helply?

No, Helply charges per ticket, not per seat. You can bring your entire team, AEs, PMs, and integrations without additional per-person charges.

Source

Lusha: How do Lusha credits work and what is the credit rollover policy?

Lusha uses a credit system where email reveals cost 1 credit and phone reveals cost 10 credits per contact. On monthly plans, unused credits roll over and accumulate up to twice your monthly credit limit. Annual plans reset unused credits at the cycle's end without rollover.

Source

Groove: What's included in Helply's per-ticket price?

The per-ticket price of 1 dollar includes resolutions, drafts, churn alerts, upsell flags, feature requests, documentation, and all AI capabilities with no separate add-on charges.

Source

Lusha: What is the annual pricing for Lusha plans?

Lusha offers annual pricing at a discount: Starter is $449.10/year (4,800 credits annually), Professional is $587.16/year (7,200 credits), and Premium is $3,119.21/year (40,800 credits). Annual plans are cheaper per credit than monthly but do not roll over unused credits.

Source

Groove: Is there a free trial for Helply?

Helply offers a free 12-minute demo walkthrough. Enterprise plans are also available for larger organizations.

Source

Groove vs Lusha

Groove

Lusha

The short version

Where they differ

What each one covers

Only in Groove

Only in Lusha

Both cover

What people use each for

Groove

Lusha

Where each one falls short

Groove

Lusha

Pricing, plan by plan

Groove

Lusha

Which should you pick?

Choose Groove if

Choose Lusha if

Questions people ask

Answered from the vendors’ own pages

Related pages

More on Groove

More on Lusha

Keep looking

Other head to heads