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Customer Support · head to head

Groove vs Solid Performers

Groove logo

Groove

Customer Support

Simple, powerful support for growing businesses

From
$12/month
Free plan
No
Full reviewWebsite
Solid Performers logo

Solid Performers

CRM

Indian sales CRM with per-user pricing from 10 US dollars and a five-user minimum on monthly billing

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: Groove billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch; Solid Performers monthly billing carries a five-user minimum, so the advertised 10 US dollars per user is really a 50 US dollar monthly floor, and teams of two or three must either overbuy seats or lock into annual billing.
  • They diverge on capability: Groove covers Shared inbox, Solid Performers covers Lead management.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Groove and Solid Performers actually diverge.

Attributes where Groove and Solid Performers differ
AttributeGrooveSolid Performers
Starting price$12/monthOn request
Pricing modelsubscriptionPer user per month
CategoryCustomer SupportCRM
Founded2011Unknown

Identical on both: free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Groove

  • Shared inbox
  • Knowledge base
  • Live chat
  • Automation rules
  • Reporting
  • Collision detection
  • Slack
  • Salesforce

Only in Solid Performers

  • Lead management
  • Deal pipelines
  • Unlimited records and storage
  • Quotations and proposals
  • Follow-up automation
  • WhatsApp integration
  • White labelling
  • Custom fields and modules

What people use each for

The jobs each tool is most often brought in to do.

Groove

  • Shared inbox and help desk ticketing for small support teamsnot Solid Performers
  • Handling email, chat and messaging support in one queuenot Solid Performers

Solid Performers

  • An Indian education consultancy handling high lead volume from IndiaMART and Facebook that needs follow-up discipline more than marketing automationnot Groove
  • A ten-person B2B sales team priced out of Salesforce or HubSpot that still needs pipeline reporting and quotation generationnot Groove
  • An agency that wants to white-label a CRM for its own clients at 299 US dollars for the first year rather than build onenot Groove
  • A real estate firm that runs its entire sales conversation over WhatsApp and needs those threads attached to the lead recordnot Groove

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Groove

  • Billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • A minimum of 250 tickets a month applies, which is a $3,000 annual commitment before any usage
  • A quiet month still pays the 250 ticket floor
  • No mailbox limit is published

Solid Performers

  • Monthly billing carries a five-user minimum, so the advertised 10 US dollars per user is really a 50 US dollar monthly floor, and teams of two or three must either overbuy seats or lock into annual billing.
  • Common capabilities are charged as separate one-off add-ons rather than included: 249 US dollars for setup and training, 99 for SMS and 149 for WhatsApp, which can double first-year cost for a small team.
  • The integration catalogue is small and skewed to Indian channels such as IndiaMART and WhatsApp, so a European or North American team will find its usual marketing, support and finance tools absent.
  • It is a small vendor with support aligned to Indian business hours, which means slow turnaround for customers in the Americas and a genuine continuity risk for a system holding your entire pipeline.
  • Functionality is sales-first with no meaningful marketing automation or customer service module, so growth beyond pipeline management means adding another product rather than another tier.

Pricing, plan by plan

Groove

$12/month
  • Standard$12/month
    • 1 mailbox
    • Knowledge base
    • Live chat
  • Plus$20/month
    • 5 mailboxes
    • Full reporting
    • Rules
  • Pro$35/month
    • 25 mailboxes
    • Salesforce
    • Enterprise SSO

Solid Performers

On request
  • Square (monthly)$10/month
    • Lead and deal management
    • Unlimited records and storage
    • Follow-up reminders and tasks
  • Pentagon (monthly)$15/month
    • Everything in Square
    • Quotations and proposals
    • Additional automation
  • Hexagon (monthly)$20/month
    • Unlimited feature access
    • Advanced reporting
    • Minimum five users on monthly billing, so 100 USD a month is the real floor
  • Square (annual)$100/year
    • Same as Square monthly
    • Two months free versus monthly billing
    • No five-user minimum on annual billing

Which should you pick?

Choose Groove if

  • You need shared inbox.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
Groove review

Choose Solid Performers if

  • You need lead management.
  • You work on Web, iOS, Android.
  • You also want deal pipelines.
Solid Performers review

Questions people ask

Is Groove or Solid Performers better?
Neither clearly leads. Groove starts at $12/month and Solid Performers at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Groove or Solid Performers?
Groove starts at $12/month and Solid Performers at On request.
Does Groove or Solid Performers run on more platforms?
Groove runs on Web, Ios, Android. Solid Performers runs on Web, iOS, Android.
What is Groove best used for?
Groove is most often used for shared inbox and help desk ticketing for small support teams, handling email, chat and messaging support in one queue. Of those, shared inbox and help desk ticketing for small support teams and handling email, chat and messaging support in one queue are not what Solid Performers is typically brought in for.
What can Groove do that Solid Performers cannot?
Groove covers Shared inbox, Knowledge base, Live chat, Automation rules. Solid Performers covers Lead management, Deal pipelines, Unlimited records and storage, Quotations and proposals.

Answered from the vendors’ own pages

Groove: How is Helply priced?

Helply uses per-ticket pricing at 1 dollar per ticket. This single price covers all features including resolutions, drafts, churn alerts, upsell flags, feature requests, and documentation.

Source
Solid Performers: What does Solid Performers actually cost to start?

On monthly billing, 50 US dollars a month, because the cheapest tier is 10 US dollars per user with a five-user minimum. Annual billing removes the minimum at 100 US dollars per user per year.

Groove: Do I need to pay per team member for Helply?

No, Helply charges per ticket, not per seat. You can bring your entire team, AEs, PMs, and integrations without additional per-person charges.

Source
Solid Performers: Is pricing available in rupees?

Yes. The pricing page offers INR alongside USD, and Indian customers are the primary market.

Groove: What's included in Helply's per-ticket price?

The per-ticket price of 1 dollar includes resolutions, drafts, churn alerts, upsell flags, feature requests, documentation, and all AI capabilities with no separate add-on charges.

Source
Solid Performers: Is setup included?

No. Setup and training is a separate one-off charge of 249 US dollars.

Groove: Is there a free trial for Helply?

Helply offers a free 12-minute demo walkthrough. Enterprise plans are also available for larger organizations.

Source
Solid Performers: Can I resell it under my own brand?

Yes. White labelling is 299 US dollars for the first year and 99 US dollars per year afterwards.

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