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Customer Support · head to head

Groove vs Teamleader

Groove logo

Groove

Customer Support

Simple, powerful support for growing businesses

From
$12/month
Free plan
No
Full reviewWebsite
Teamleader logo

Teamleader

CRM

Belgian CRM and business software for quotations, invoicing and project work

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Only Teamleader has a free tier, so it costs nothing to try first.
  • Each has a real cost: Groove billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch; Teamleader specific monthly prices use a calculator and are not listed as fixed amounts
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Groove and Teamleader actually diverge.

Attributes where Groove and Teamleader differ
AttributeGrooveTeamleader
Starting price$12/monthFree
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb
CategoryCustomer SupportCRM
Founded2011Unknown

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Groove

  • Shared inbox
  • Knowledge base
  • Live chat
  • Automation rules
  • Reporting
  • Collision detection
  • Slack
  • Salesforce

Only in Teamleader

Nothing recorded that Groove does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Groove

  • Shared inbox and help desk ticketing for small support teamsnot Teamleader
  • Handling email, chat and messaging support in one queuenot Teamleader

Teamleader

  • Business CRM and workflow managementnot Groove
  • Invoicing and time trackingnot Groove

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Groove

  • Billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • A minimum of 250 tickets a month applies, which is a $3,000 annual commitment before any usage
  • A quiet month still pays the 250 ticket floor
  • No mailbox limit is published

Teamleader

  • Specific monthly prices use a calculator and are not listed as fixed amounts
  • Pricing varies based on signup responses and features selected

Pricing, plan by plan

Groove

$12/month
  • Standard$12/month
    • 1 mailbox
    • Knowledge base
    • Live chat
  • Plus$20/month
    • 5 mailboxes
    • Full reporting
    • Rules
  • Pro$35/month
    • 25 mailboxes
    • Salesforce
    • Enterprise SSO

Teamleader

Free
  • SMART$null/month
    • Entry-level CRM
    • Invoicing
    • Time tracking
  • GROW$null/month
    • Recommended mid-tier
    • Expense management
    • Payment reminders
  • FLOW$null/month
    • Enterprise option
    • Leave management
    • Multiple pipelines

Which should you pick?

Choose Groove if

  • You need shared inbox.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
Groove review

Choose Teamleader if

  • You want to start without paying.
Teamleader review

Questions people ask

Is Groove or Teamleader better?
Neither clearly leads. Groove starts at $12/month and Teamleader at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Groove or Teamleader?
Teamleader has a free tier; the other does not. Paid plans start at $12/month for Groove and Free for Teamleader.
Does Groove or Teamleader run on more platforms?
Groove runs on Web, Ios, Android. Teamleader runs on Web.
Can I use Teamleader for free?
Yes. Teamleader has a free tier, so you can try it without paying. Groove starts at $12/month.
What is Groove best used for?
Groove is most often used for shared inbox and help desk ticketing for small support teams, handling email, chat and messaging support in one queue. Of those, shared inbox and help desk ticketing for small support teams and handling email, chat and messaging support in one queue are not what Teamleader is typically brought in for.
What can Groove do that Teamleader cannot?
Groove covers Shared inbox, Knowledge base, Live chat, Automation rules.

Answered from the vendors’ own pages

Groove: How is Helply priced?

Helply uses per-ticket pricing at 1 dollar per ticket. This single price covers all features including resolutions, drafts, churn alerts, upsell flags, feature requests, and documentation.

Source
Teamleader: How much does Teamleader cost?

Teamleader pricing starts from €37.50 per month and uses a flexible calculator model depending on selected features. Quarterly billing is standard.

Source
Groove: Do I need to pay per team member for Helply?

No, Helply charges per ticket, not per seat. You can bring your entire team, AEs, PMs, and integrations without additional per-person charges.

Source
Teamleader: Does Teamleader offer discounts?

Yes, Teamleader offers 25% discount on first invoice, 17% discount on annual subscriptions, and 50% discount from the 6th user onwards.

Source
Groove: What's included in Helply's per-ticket price?

The per-ticket price of 1 dollar includes resolutions, drafts, churn alerts, upsell flags, feature requests, documentation, and all AI capabilities with no separate add-on charges.

Source
Teamleader: Is there a free trial for Teamleader?

Yes, Teamleader provides a 14-day free trial with no credit card required and full feature access based on signup responses.

Source
Groove: Is there a free trial for Helply?

Helply offers a free 12-minute demo walkthrough. Enterprise plans are also available for larger organizations.

Source
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