Is Gong or LiveAgent better?

Neither clearly leads. Gong starts at $1600/user-per-year and LiveAgent at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Gong or LiveAgent?

LiveAgent has a free tier; the other does not. Paid plans start at $1600/user-per-year for Gong and Free for LiveAgent.

Does Gong or LiveAgent run on more platforms?

Gong runs on Web, Cloud-based SaaS. LiveAgent runs on Web, Ios, Android.

Can I use LiveAgent for free?

Yes. LiveAgent has a free tier, so you can try it without paying. Gong starts at $1600/user-per-year.

What is Gong best used for?

Gong is most often used for call analysis, deal forecasting, sales coaching, win/loss analysis. Of those, call analysis and deal forecasting are not what LiveAgent is typically brought in for.

What can Gong do that LiveAgent cannot?

Gong covers Call recording, AI transcription, Deal intelligence, Market intelligence. LiveAgent covers Ticketing system, Live chat, Call center, Social media. Both handle Slack, Web support, Ios support, Android support.

CRM · head to head

Gong vs LiveAgent

Gong

CRM

Revenue intelligence platform

From: $1600/user-per-year
Free plan: No

Full review Website

LiveAgent

Customer Support

All-in-one help desk software

From: Free
Free plan: Yes

Full review Website

The short version

Only LiveAgent has a free tier, so it costs nothing to try first.
Each has a real cost: Gong pricing not published; custom quotes and high platform fees make budget forecasting difficult; LiveAgent social and messaging channels are separately priced add ons rather than plan features, at $19 to $39 a month each on top of the seat price
They diverge on capability: Gong covers Call recording, LiveAgent covers Ticketing system.
Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Gong and LiveAgent actually diverge.

Attributes where Gong and LiveAgent differ
Attribute	Gong	LiveAgent
Starting price	$1600/user-per-year	Free
Pricing model	Unknown	subscription
Free tier	No	Yes
Platforms	Web, Cloud-based SaaS	Web, Ios, Android
Category	CRM	Customer Support
Founded	2016	2004

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gong

Call recording
AI transcription
Deal intelligence
Market intelligence
Team coaching
Salesforce
HubSpot
Zoom

Only in LiveAgent

Ticketing system
Live chat
Call center
Social media
Knowledge base
Customer portal
WordPress
Shopify

Both cover

Slack
Web support
Ios support
Android support

What people use each for

The jobs each tool is most often brought in to do.

Gong

Call analysisnot LiveAgent
Deal forecastingnot LiveAgent
Sales coachingnot LiveAgent
Win/loss analysisnot LiveAgent

LiveAgent

Multichannel help desk covering email, chat, calls and social messagesnot Gong
Ticketing and shared inbox for customer support teamsnot Gong

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gong

Pricing not published; custom quotes and high platform fees make budget forecasting difficult
Built for sales calls only; limited contact center and multi-channel conversation coverage
Forecasting and Engage modules use keyword-based analysis with 20-30 minute processing delay, not generative AI
Conversation analysis cannot capture internal buyer meetings or decision-making discussions

LiveAgent

Social and messaging channels are separately priced add ons rather than plan features, at $19 to $39 a month each on top of the seat price
The entry plan is limited to 3 email accounts, 2 live chat buttons and 3 contact forms
WhatsApp numbers are rationed by plan, at 5 on Large Business and 20 on Enterprise
The advertised prices require annual billing, and monthly billing raises the entry plan from $10 to $13 per agent
Every published price is a discounted rate against a higher regular price

Pricing, plan by plan

Gong

$1600/user-per-year

No published plan breakdown. See the Gong review.

LiveAgent

Free

Small Business$10/month
- Ticketing
- Live chat
- Knowledge base
Medium Business$19/month
- Everything in Small
- Call center
- IVR
Large Business$33/month
- Everything in Medium
- Social channels (Facebook, Instagram, X, WhatsApp, Telegram, Viber)
Enterprise$46/month
- Everything in Large
- Dedicated account manager
- Priority support

Which should you pick?

Choose Gong if

You need call recording.
You work on Web, Cloud-based SaaS.
You also want ai transcription.

Gong review

Choose LiveAgent if

You need ticketing system.
You want to start without paying.
You work on Web, Ios, Android.
You also want live chat.

LiveAgent review

Questions people ask

Is Gong or LiveAgent better?: Neither clearly leads. Gong starts at $1600/user-per-year and LiveAgent at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gong or LiveAgent?: LiveAgent has a free tier; the other does not. Paid plans start at $1600/user-per-year for Gong and Free for LiveAgent.
Does Gong or LiveAgent run on more platforms?: Gong runs on Web, Cloud-based SaaS. LiveAgent runs on Web, Ios, Android.
Can I use LiveAgent for free?: Yes. LiveAgent has a free tier, so you can try it without paying. Gong starts at $1600/user-per-year.
What is Gong best used for?: Gong is most often used for call analysis, deal forecasting, sales coaching, win/loss analysis. Of those, call analysis and deal forecasting are not what LiveAgent is typically brought in for.
What can Gong do that LiveAgent cannot?: Gong covers Call recording, AI transcription, Deal intelligence, Market intelligence. LiveAgent covers Ticketing system, Live chat, Call center, Social media. Both handle Slack, Web support, Ios support, Android support.

Answered from the vendors’ own pages

Gong: How much does Gong cost?

Gong pricing starts around $1,600 per user per year, with a mandatory platform fee of $5,000-$50,000 annually. Exact pricing is custom and requires a sales consultation.

Source

LiveAgent: How much does LiveAgent cost?

LiveAgent charges per agent on annual billing: Small Business at $10/agent/month, Medium at $19/agent/month, Large at $33/agent/month, and Enterprise at $46/agent/month (regular rates are $15, $29, $49, and $69 respectively). Monthly billing costs 30% more.

Source

Gong: Does Gong integrate with Salesforce?

Yes. Gong integrates with Salesforce via REST API to import account data and export conversation summaries, enabling searchable calls by CRM fields.

Source

LiveAgent: Does LiveAgent offer a free trial?

Yes, LiveAgent provides a 30-day free trial with no credit card required, offering full access to all features including AI agents.

Source

Gong: What conversations can Gong capture?

Gong was built primarily for sales call analysis and captures calls through integrations with major dialer systems. Coverage for contact center and multi-channel conversations is limited.

Source

LiveAgent: Are AI agents included in all LiveAgent plans?

Yes, all LiveAgent plans include free AI agents with features like chatbots, answer assistants, human handover, and autoresponders.

Source

Gong: Does Gong have an on-premise option?

Gong is a cloud-based SaaS platform without an on-premise deployment option. All conversation analysis and storage occurs in Gong's cloud infrastructure.

Source

Gong vs LiveAgent

Gong

LiveAgent

The short version

Where they differ

What each one covers

Only in Gong

Only in LiveAgent

Both cover

What people use each for

Gong

LiveAgent

Where each one falls short

Gong

LiveAgent

Pricing, plan by plan

Gong

LiveAgent

Which should you pick?

Choose Gong if

Choose LiveAgent if

Questions people ask

Answered from the vendors’ own pages

Related pages

More on Gong

More on LiveAgent

Keep looking

Other head to heads