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Customer Support · head to head

Gladly vs Google Dialogflow

Gladly logo

Gladly

Customer Support

Radically personal customer service

From
$180/month
Free plan
No
Full reviewWebsite
Google Dialogflow logo

Google Dialogflow

Live Chat

Google's conversational AI platform

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Only Google Dialogflow has a free tier, so it costs nothing to try first.
  • Each has a real cost: Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers; Google Dialogflow usage-based pricing expected but specific rates not confirmed
  • They diverge on capability: Gladly covers Lifelong conversation, Google Dialogflow covers NLU and NLG.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Gladly and Google Dialogflow actually diverge.

Attributes where Gladly and Google Dialogflow differ
AttributeGladlyGoogle Dialogflow
Starting price$180/monthFree
Pricing modelsubscriptionusage-based
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb, Mobile, Messaging apps, Voice assistants
CategoryCustomer SupportLive Chat
Founded20141998

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Salesforce

Only in Google Dialogflow

  • NLU and NLG
  • Multi-language support
  • Integration with Google services
  • Webhooks
  • Google Cloud
  • Slack
  • Facebook
  • Telegram

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Gladly

  • Customer service built around a single customer record rather than ticketsnot Google Dialogflow
  • Handling support conversations across voice, messaging and emailnot Google Dialogflow

Google Dialogflow

  • Customer engagementnot Gladly
  • Lead generationnot Gladly
  • Customer supportnot Gladly
  • Sales automationnot Gladly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Google Dialogflow

  • Usage-based pricing expected but specific rates not confirmed
  • Free tier details not documented in available content

Pricing, plan by plan

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Google Dialogflow

Free
  • Free TierFree
    • 100 requests/day
    • Basic NLU
  • Standard$0.005/month
    • Pay per request
    • Advanced features
  • Enterprise$undefined/month
    • Custom SLAs
    • Dedicated support

Which should you pick?

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Choose Google Dialogflow if

  • You need nlu and nlg.
  • You want to start without paying.
  • You work on Web, Mobile, Messaging apps, Voice assistants.
  • You also want multi-language support.
Google Dialogflow review

Questions people ask

Is Gladly or Google Dialogflow better?
Neither clearly leads. Gladly starts at $180/month and Google Dialogflow at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gladly or Google Dialogflow?
Google Dialogflow has a free tier; the other does not. Paid plans start at $180/month for Gladly and Free for Google Dialogflow.
Does Gladly or Google Dialogflow run on more platforms?
Gladly runs on Web, Ios, Android. Google Dialogflow runs on Web, Mobile, Messaging apps, Voice assistants.
Can I use Google Dialogflow for free?
Yes. Google Dialogflow has a free tier, so you can try it without paying. Gladly starts at $180/month.
What is Gladly best used for?
Gladly is most often used for customer service built around a single customer record rather than tickets, handling support conversations across voice, messaging and email. Of those, customer service built around a single customer record rather than tickets and handling support conversations across voice, messaging and email are not what Google Dialogflow is typically brought in for.
What can Gladly do that Google Dialogflow cannot?
Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management. Google Dialogflow covers NLU and NLG, Multi-language support, Integration with Google services, Webhooks. Both handle Web support.

Answered from the vendors’ own pages

Gladly: How much does Gladly cost?

Gladly does not publish pricing on its website. The vendor directs prospective customers to request a demo or contact the sales team for custom pricing tailored to organizational needs.

Source
Google Dialogflow: How is Google Dialogflow priced?

Dialogflow uses usage-based pricing through Google Cloud. Costs vary based on the number of requests, interactions, or queries depending on the specific Dialogflow edition (Standard or Enterprise).

Source
Google Dialogflow: Does Google Dialogflow offer a free tier?

Google Cloud typically provides free tier access for Dialogflow, but specific free quota limits depend on the Dialogflow edition and must be verified in the Google Cloud Console.

Source
Google Dialogflow: What factors affect Dialogflow pricing beyond request volume?

Dialogflow pricing depends on request volume, concurrent users, AI model complexity, data processing volume, and additional features or third-party integrations used.

Source
Google Dialogflow: Where can I find exact Dialogflow pricing rates for my use case?

Exact per-query pricing and free tier limits are documented in the Google Cloud Console under Dialogflow billing. Regional pricing variations apply, and enterprise customers can contact Google Cloud sales.

Source
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