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Google Dialogflow vs Groove

Google Dialogflow logo

Google Dialogflow

Software

Google's conversational AI platform

From
Free
Rated
-
Full reviewWebsite
Groove logo

Groove

Software

Simple, powerful support for growing businesses

From
$12/month
Rated
-
Full reviewWebsite

The short version

  • Only Google Dialogflow has a free tier, so it costs nothing to try first.
  • Each has a real cost: Google Dialogflow google's own Dialogflow pricing page (cloud.google.com/dialogflow/pricing) prices Conversational Agents (CX) text requests at $0.007 per request, audio input at $0.0065 per 15 seconds and audio output from $4 per 1 million characters, all in USD, with a one-time $600 free credit for the first 12 months; Dialogflow ES (Essentials) is billed per request separately from CX and the two are not interchangeable, so a chatbot built on ES cannot simply switch to CX pricing without migration.; Groove billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • They diverge on capability: Google Dialogflow covers NLU and NLG, Groove covers Shared inbox.

Where they differ

Only the attributes on which Google Dialogflow and Groove actually diverge.

Attributes where Google Dialogflow and Groove differ
AttributeGoogle DialogflowGroove
Starting priceFree$12/month
Pricing modelusage-basedsubscription
Free tierYesNo
PlatformsWeb, Mobile, Messaging apps, Voice assistantsWeb, Ios, Android
Founded19982011

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Google Dialogflow

  • NLU and NLG
  • Multi-language support
  • Integration with Google services
  • Webhooks
  • Google Cloud
  • Facebook
  • Telegram
  • Mobile support

Only in Groove

  • Shared inbox
  • Knowledge base
  • Live chat
  • Automation rules
  • Reporting
  • Collision detection
  • Salesforce
  • Zapier

Both cover

  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Google Dialogflow

  • Customer engagementnot Groove
  • Lead generationnot Groove
  • Customer supportnot Groove
  • Sales automationnot Groove

Groove

  • Shared inbox and help desk ticketing for small support teamsnot Google Dialogflow
  • Handling email, chat and messaging support in one queuenot Google Dialogflow

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Google Dialogflow

  • Google's own Dialogflow pricing page (cloud.google.com/dialogflow/pricing) prices Conversational Agents (CX) text requests at $0.007 per request, audio input at $0.0065 per 15 seconds and audio output from $4 per 1 million characters, all in USD, with a one-time $600 free credit for the first 12 months; Dialogflow ES (Essentials) is billed per request separately from CX and the two are not interchangeable, so a chatbot built on ES cannot simply switch to CX pricing without migration.

Groove

  • Billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • A minimum of 250 tickets a month applies, which is a $3,000 annual commitment before any usage
  • A quiet month still pays the 250 ticket floor
  • No mailbox limit is published

Pricing, plan by plan

Google Dialogflow

Free
  • Free TierFree
    • 100 requests/day
    • Basic NLU
  • Standard$0.005/month
    • Pay per request
    • Advanced features
  • Enterprise$undefined/month
    • Custom SLAs
    • Dedicated support

Groove

$12/month
  • Standard$12/month
    • 1 mailbox
    • Knowledge base
    • Live chat
  • Plus$20/month
    • 5 mailboxes
    • Full reporting
    • Rules
  • Pro$35/month
    • 25 mailboxes
    • Salesforce
    • Enterprise SSO

Which should you pick?

Choose Google Dialogflow if

  • You need nlu and nlg.
  • You want to start without paying.
  • You work on Web, Mobile, Messaging apps, Voice assistants.
  • You also want multi-language support.
Google Dialogflow review

Choose Groove if

  • You need shared inbox.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
Groove review

Questions people ask

Is Google Dialogflow or Groove better?
Neither clearly leads. Google Dialogflow starts at Free and Groove at $12/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Google Dialogflow or Groove?
Google Dialogflow has a free tier; the other does not. Paid plans start at Free for Google Dialogflow and $12/month for Groove.
Does Google Dialogflow or Groove run on more platforms?
Google Dialogflow runs on Web, Mobile, Messaging apps, Voice assistants. Groove runs on Web, Ios, Android.
Can I use Google Dialogflow for free?
Yes. Google Dialogflow has a free tier, so you can try it without paying. Groove starts at $12/month.
What is Google Dialogflow best used for?
Google Dialogflow is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Groove is typically brought in for.
What can Google Dialogflow do that Groove cannot?
Google Dialogflow covers NLU and NLG, Multi-language support, Integration with Google services, Webhooks. Groove covers Shared inbox, Knowledge base, Live chat, Automation rules. Both handle Slack, Web support.
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Related pages

More on Google Dialogflow

More on Groove

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