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Google Dialogflow vs LivePerson

Google Dialogflow logo

Google Dialogflow

Software

Google's conversational AI platform

From
Free
Rated
-
Full reviewWebsite
LivePerson logo

LivePerson

Software

Enterprise-grade conversational AI platform

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Google Dialogflow has a free tier, so it costs nothing to try first.
  • Each has a real cost: Google Dialogflow google's own Dialogflow pricing page (cloud.google.com/dialogflow/pricing) prices Conversational Agents (CX) text requests at $0.007 per request, audio input at $0.0065 per 15 seconds and audio output from $4 per 1 million characters, all in USD, with a one-time $600 free credit for the first 12 months; Dialogflow ES (Essentials) is billed per request separately from CX and the two are not interchangeable, so a chatbot built on ES cannot simply switch to CX pricing without migration.; LivePerson no price is published for any of the three tiers, and the page states no cost metric
  • They diverge on capability: Google Dialogflow covers NLU and NLG, LivePerson covers Live chat.

Where they differ

Only the attributes on which Google Dialogflow and LivePerson actually diverge.

Attributes where Google Dialogflow and LivePerson differ
AttributeGoogle DialogflowLivePerson
Starting priceFreeOn request
Pricing modelusage-basedsubscription
Free tierYesNo
PlatformsWeb, Mobile, Messaging apps, Voice assistantsWeb, Mobile app, IOS, Android, Messaging apps
Founded19981995

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Google Dialogflow

  • NLU and NLG
  • Multi-language support
  • Integration with Google services
  • Google Cloud
  • Facebook
  • Telegram
  • Mobile support
  • Voice assistants support

Only in LivePerson

  • Live chat
  • Conversational AI
  • Mobile messaging
  • Intent detection
  • Salesforce
  • Zendesk
  • Mobile app support
  • IOS support

Both cover

  • Webhooks
  • Slack
  • Web support
  • Messaging apps support

What people use each for

The jobs each tool is most often brought in to do.

Google Dialogflow

  • Customer engagementnot LivePerson
  • Lead generationnot LivePerson
  • Customer supportnot LivePerson
  • Sales automationnot LivePerson

LivePerson

  • Conversational AI and messaging across web, SMS and social channelsnot Google Dialogflow
  • Routing customer conversations between bots and human agentsnot Google Dialogflow

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Google Dialogflow

  • Google's own Dialogflow pricing page (cloud.google.com/dialogflow/pricing) prices Conversational Agents (CX) text requests at $0.007 per request, audio input at $0.0065 per 15 seconds and audio output from $4 per 1 million characters, all in USD, with a one-time $600 free credit for the first 12 months; Dialogflow ES (Essentials) is billed per request separately from CX and the two are not interchangeable, so a chatbot built on ES cannot simply switch to CX pricing without migration.

LivePerson

  • No price is published for any of the three tiers, and the page states no cost metric
  • Despite advertising minimal add ons, SMS outbound and WhatsApp carry separate charges plus a 15% handling fee
  • X is supported only with additional fees
  • Every route to a figure is a quote request or an RFP

Pricing, plan by plan

Google Dialogflow

Free
  • Free TierFree
    • 100 requests/day
    • Basic NLU
  • Standard$0.005/month
    • Pay per request
    • Advanced features
  • Enterprise$undefined/month
    • Custom SLAs
    • Dedicated support

LivePerson

On request
  • Professional$100/month
    • Live chat
    • Basic AI
    • Automations
  • Enterprise$500/month
    • Advanced AI
    • Custom integrations
  • Premium$undefined/month
    • Custom solutions
    • Dedicated support

Which should you pick?

Choose Google Dialogflow if

  • You need nlu and nlg.
  • You want to start without paying.
  • You work on Web, Mobile, Messaging apps, Voice assistants.
  • You also want multi-language support.
Google Dialogflow review

Choose LivePerson if

  • You need live chat.
  • You work on Web, Mobile app, IOS, Android, Messaging apps.
  • You also want conversational ai.
LivePerson review

Questions people ask

Is Google Dialogflow or LivePerson better?
Neither clearly leads. Google Dialogflow starts at Free and LivePerson at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Google Dialogflow or LivePerson?
Google Dialogflow has a free tier; the other does not. Paid plans start at Free for Google Dialogflow and On request for LivePerson.
Does Google Dialogflow or LivePerson run on more platforms?
Google Dialogflow runs on Web, Mobile, Messaging apps, Voice assistants. LivePerson runs on Web, Mobile app, IOS, Android, Messaging apps.
Can I use Google Dialogflow for free?
Yes. Google Dialogflow has a free tier, so you can try it without paying. LivePerson starts at On request.
What is Google Dialogflow best used for?
Google Dialogflow is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what LivePerson is typically brought in for.
What can Google Dialogflow do that LivePerson cannot?
Google Dialogflow covers NLU and NLG, Multi-language support, Integration with Google services, Google Cloud. LivePerson covers Live chat, Conversational AI, Mobile messaging, Intent detection. Both handle Webhooks, Slack, Web support, Messaging apps support.
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Related pages

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