Live Chat · alternatives
Alternatives to Google Dialogflow
21 live chat tools sit alongside Google Dialogflow in this directory. Below is what separates each from Google Dialogflow on the figures we hold, price, model, tier count and rating, and a direct comparison for every one.
- Alternatives listed
- 21
- With a free tier
- 10
- Cheaper to start
- -
- Google Dialogflow starts at
- Free
Why people look past Google Dialogflow
Nothing on the record flags a reason to move. Google Dialogflow has a free tier. People still switch over fit and workflow, and those are not things a catalogue entry can measure, which is what the comparisons below are for.
What each alternative does differently
Ordered by the aggregated rating on each catalogue entry. Differences are drawn from price, pricing model, tier count and rating, the fields the category listing carries. For a feature-level difference, follow the head-to-head link on each card: those pages read both full records.
AWS conversational AI service
- Publishes an entry price of $0.004/per speech request, where Google Dialogflow does not.
- 2 tiers to Google Dialogflow's 3.
Omnichannel messaging and customer engagement platform
- No free tier, where Google Dialogflow has one.
- Sold on a subscription model rather than usage-based.
Open-source chatbot platform and framework
- Publishes an entry price of $9000/year, where Google Dialogflow does not.
- Sold on a subscription model rather than usage-based.
- 1 tier to Google Dialogflow's 3.
Customer messaging platform for startups and SMBs
- Publishes an entry price of $45/month, where Google Dialogflow does not.
- Sold on a freemium model rather than usage-based.
- 5 tiers to Google Dialogflow's 3.
Chatbot and automation platform for Instagram, Messenger, WhatsApp, and SMS
- Publishes an entry price of $15/month, where Google Dialogflow does not.
- Sold on a freemium model rather than usage-based.
- 2 tiers to Google Dialogflow's 3.
No-code chatbot builder for websites, WhatsApp, and lead generation
- Publishes an entry price of €32/month, where Google Dialogflow does not.
- Sold on a freemium model rather than usage-based.
Every Google Dialogflow alternative at a glance
A dash means the catalogue entry carries no figure, not that the answer is nothing.
| Tool | Entry price | Model | Tiers | Head to head |
|---|---|---|---|---|
| Google Dialogflow (this page) | Free | Usage-based | 3 | |
| Amazon LexAWS conversational AI service | Free, then $0.004/per speech request | Usage-based | 2 | vs Google Dialogflow |
| Zendesk Sunshine ConversationsOmnichannel messaging and customer engagement platform | On request | Subscription | 3 | vs Google Dialogflow |
| BotpressOpen-source chatbot platform and framework | Free, then $9000/year | Subscription | 1 | vs Google Dialogflow |
| CrispCustomer messaging platform for startups and SMBs | Free, then $45/month | Freemium | 5 | vs Google Dialogflow |
| ManyChat | Free, then $15/month | Freemium | 2 | vs Google Dialogflow |
| Landbot | Free, then €32/month | Freemium | 3 | vs Google Dialogflow |
| Conferbot | Free, then $19/month | Freemium | 4 | vs Google Dialogflow |
| Jivochat | Free | Subscription | 4 | vs Google Dialogflow |
| Ada | Free | Subscription | 3 | vs Google Dialogflow |
| Freshchat | Free, then $19/month | Subscription | 4 | vs Google Dialogflow |
| IBM Watson Assistant | Free | Subscription | 3 | vs Google Dialogflow |
| Kore.ai | On request | Subscription | 3 | vs Google Dialogflow |
| Conversica | On request | Subscription | 3 | vs Google Dialogflow |
| LiveChat | $20/month | Subscription | 4 | vs Google Dialogflow |
| Comm100 | $29/month | Subscription | 3 | vs Google Dialogflow |
| Kayako | $30/month | Subscription | 3 | vs Google Dialogflow |
| Bold360 | On request | Subscription | 3 | vs Google Dialogflow |
| Capacity | On request | Subscription | 3 | vs Google Dialogflow |
| Gorgias | $10/month | Usage-based | 4 | vs Google Dialogflow |
| Haptik | On request | Subscription | 3 | vs Google Dialogflow |
| Acquire | $50/month | Subscription | 3 | vs Google Dialogflow |
Ratings are aggregated from third-party sources and imported with each catalogue entry; Softwr hosts no reviews of these products. How each figure is used is set out on the Google Dialogflow badges page.
Cheaper ways to solve the same problem
Free to start (10)
These publish a tier that costs nothing, so they can be evaluated before any money changes hands.
What you would be giving up
Google Dialogflow is most often brought in for customer engagement, lead generation, customer support, sales automation. Anything replacing it has to cover the ones you actually depend on, and a cheaper tool that misses one of them is not cheaper.
Two things this page cannot settle. It compares on price, model, tier count and rating, because those are the fields the category listing carries, feature-level differences need both full records, which is what the head-to-head pages load. And the ratings are third-party aggregates imported with each entry rather than reviews written here, so a 0.2 difference between two tools is noise rather than a finding.
If Google Dialogflow is broadly right and the question is cost, the Google Dialogflow pricing breakdown covers every tier and what each one adds. If you want the whole field rather than a shortlist, the Live Chat category lists everything the directory holds, and best live chat tools ranks them.
Google Dialogflow runs on web, mobile, messaging apps, voice assistants. Platform coverage is not carried on the category listing for the alternatives, so it is one more thing to check on each head-to-head page rather than here.
Questions about Google Dialogflow alternatives
- What are the main alternatives to Google Dialogflow?
- 21 other live chat tools are listed in this directory, led by Amazon Lex, Zendesk Sunshine Conversations, Botpress, Crisp. They are ordered by the aggregated rating on each catalogue entry, not by any Softwr ranking.
- What is the best free alternative to Google Dialogflow?
- 10 of the alternatives listed here can be used without paying: Amazon Lex, Botpress, Crisp, ManyChat, Landbot.
- Is there a reason to switch away from Google Dialogflow?
- Nothing in the data flags one. Google Dialogflow has a free tier. Fit and workflow are the usual reasons to move, and those are not things this record can measure.
- What would I give up by switching from Google Dialogflow?
- Google Dialogflow is most often brought in for customer engagement, lead generation, customer support, sales automation. Anything you replace it with has to cover the ones you actually rely on, the side-by-side comparisons linked from each alternative below put the two feature records against each other.
- Is there an open-source alternative to Google Dialogflow?
- None of the live chat tools listed here are recorded as open source. That is what the licence field on each entry says, and the field is not always filled in, so it is worth checking directly for any tool you are serious about.
- How were these Google Dialogflow alternatives chosen?
- They are the tools filed in the same category, Live Chat, ordered by the aggregated rating on each entry. There is no editorial shortlist, and nothing on this page is paid: no sponsored placement runs on alternatives pages and the order cannot be bought. Softwr has not used these products.
- Where can I compare Google Dialogflow against one of these directly?
- Every alternative below has a side-by-side page against Google Dialogflow covering price, platforms, features and what each one is used for. Those pages read the full record for both products rather than the summary shown here.
- Does this list cover every live chat tool?
- No. It covers what this directory holds in the Live Chat category, 21 tools beside Google Dialogflow. The category page lists the rest of the catalogue as it grows.