Live Chat & Chatbots · head to head
Google Dialogflow vs Gorgias
Google Dialogflow
Live Chat & Chatbots
Google's conversational AI platform
- From
- Free
- Rated
- -
Gorgias
Live Chat & Chatbots
E-commerce helpdesk built for Shopify
- From
- $10/month
- Rated
- -
The short version
- Only Google Dialogflow has a free tier, so it costs nothing to try first.
- Each has a real cost: Google Dialogflow google's own Dialogflow pricing page (cloud.google.com/dialogflow/pricing) prices Conversational Agents (CX) text requests at $0.007 per request, audio input at $0.0065 per 15 seconds and audio output from $4 per 1 million characters, all in USD, with a one-time $600 free credit for the first 12 months; Dialogflow ES (Essentials) is billed per request separately from CX and the two are not interchangeable, so a chatbot built on ES cannot simply switch to CX pricing without migration.; Gorgias helpdesk plans are metered by ticket volume, scaling from 50 to 5,000 tickets a month rather than a flat per-agent fee
- They diverge on capability: Google Dialogflow covers NLU and NLG, Gorgias covers Omnichannel inbox.
Where they differ
Only the attributes on which Google Dialogflow and Gorgias actually diverge.
| Attribute | Google Dialogflow | Gorgias |
|---|---|---|
| Starting price | Free | $10/month |
| Free tier | Yes | No |
| Platforms | Web, Mobile, Messaging apps, Voice assistants | Web, Ios, Android |
| Founded | 1998 | 2015 |
Identical on both: pricing model (usage-based), user rating (Not yet rated), category (Live Chat & Chatbots).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Google Dialogflow
- NLU and NLG
- Multi-language support
- Integration with Google services
- Webhooks
- Google Cloud
- Slack
- Telegram
Only in Gorgias
- Omnichannel inbox
- Order management
- Macros
- Automation
- Revenue tracking
- Self-service
- Shopify
- BigCommerce
Both cover
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Google Dialogflow
- Customer engagementnot Gorgias
- Lead generationnot Gorgias
- Customer supportnot Gorgias
- Sales automationnot Gorgias
Gorgias
- E-commerce support teams wanting AI-resolved conversations billed only on successful resolutionsnot Google Dialogflow
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Google Dialogflow
- Google's own Dialogflow pricing page (cloud.google.com/dialogflow/pricing) prices Conversational Agents (CX) text requests at $0.007 per request, audio input at $0.0065 per 15 seconds and audio output from $4 per 1 million characters, all in USD, with a one-time $600 free credit for the first 12 months; Dialogflow ES (Essentials) is billed per request separately from CX and the two are not interchangeable, so a chatbot built on ES cannot simply switch to CX pricing without migration.
Gorgias
- Helpdesk plans are metered by ticket volume, scaling from 50 to 5,000 tickets a month rather than a flat per-agent fee
- The AI Agent is billed separately per resolved conversation on every plan rather than included in the flat seat or ticket price
Pricing, plan by plan
Google Dialogflow
Free- Free TierFree
- 100 requests/day
- Basic NLU
- Standard$0.005/month
- Pay per request
- Advanced features
- Enterprise$undefined/month
- Custom SLAs
- Dedicated support
Gorgias
$10/month- Starter$10/month
- 50 tickets/month
- 3 user seats
- Email & social
- Basic$60/month
- 300 tickets/month
- Unlimited users
- Phone support
- Pro$360/month
- 2000 tickets/month
- Advanced automation
- Revenue statistics
- Advanced$900/month
- 5000 tickets/month
- Dedicated CSM
- Custom integrations
Which should you pick?
Choose Google Dialogflow if
- You need nlu and nlg.
- You want to start without paying.
- You work on Web, Mobile, Messaging apps, Voice assistants.
- You also want multi-language support.
Choose Gorgias if
- You need omnichannel inbox.
- You work on Web, Ios, Android.
- You also want order management.
Questions people ask
- Is Google Dialogflow or Gorgias better?
- Neither clearly leads. Google Dialogflow starts at Free and Gorgias at $10/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Google Dialogflow or Gorgias?
- Google Dialogflow has a free tier; the other does not. Paid plans start at Free for Google Dialogflow and $10/month for Gorgias.
- Does Google Dialogflow or Gorgias run on more platforms?
- Google Dialogflow runs on Web, Mobile, Messaging apps, Voice assistants. Gorgias runs on Web, Ios, Android.
- Can I use Google Dialogflow for free?
- Yes. Google Dialogflow has a free tier, so you can try it without paying. Gorgias starts at $10/month.
- What is Google Dialogflow best used for?
- Google Dialogflow is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Gorgias is typically brought in for.
- What can Google Dialogflow do that Gorgias cannot?
- Google Dialogflow covers NLU and NLG, Multi-language support, Integration with Google services, Webhooks. Gorgias covers Omnichannel inbox, Order management, Macros, Automation. Both handle Web support.