Softwr

Customer Support · head to head

Front vs OnePageCRM

Front logo

Front

Customer Support

Where teams collaborate on customer communication

From
$25/month
Free plan
No
Full reviewWebsite
OnePageCRM logo

OnePageCRM

CRM

Action-first CRM from Ireland that forces every contact to carry a scheduled next step

From
$9.95/month
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: Front starter tier limited to single-channel support; omnichannel support requires Professional tier; OnePageCRM the Next Action requirement is enforced, not optional, so teams that want a passive contact database will fight the product and adoption stalls.
  • They diverge on capability: Front covers Shared inbox, OnePageCRM covers Next Action enforcement.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Front and OnePageCRM actually diverge.

Attributes where Front and OnePageCRM differ
AttributeFrontOnePageCRM
Starting price$25/month$9.95/month
Pricing modelsubscriptionPer user per month
PlatformsCloud-based SaaSWeb, iOS, Android
CategoryCustomer SupportCRM
Founded2013Unknown

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Front

  • Shared inbox
  • Email collaboration
  • Omnichannel messaging
  • Analytics
  • Workflows
  • Integrations
  • Salesforce
  • HubSpot

Only in OnePageCRM

  • Next Action enforcement
  • Action Stream
  • Email sync and bulk send
  • Pipeline forecasting
  • Workflow automation
  • Mobile card scanner
  • Delivery pipeline
  • Lead enrichment

What people use each for

The jobs each tool is most often brought in to do.

Front

  • Omnichannel customer supportnot OnePageCRM
  • AI-powered helpdesk automationnot OnePageCRM
  • Team collaboration on support ticketsnot OnePageCRM

OnePageCRM

  • A small consultancy or agency whose deals are lost to forgotten follow-up rather than to competitorsnot Front
  • A recruiter or business developer working a long list of relationships where the next touch matters more than reportingnot Front
  • A team that abandoned a large CRM because nobody updated it and wants something that is a daily to-do list insteadnot Front
  • A founder-led sales effort that needs pipeline visibility without paying per-contact fees as the database growsnot Front

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Front

  • Starter tier limited to single-channel support; omnichannel support requires Professional tier
  • AI Copilot, Smart QA, and Smart CSAT are included only in Enterprise tier ($105/seat/month); available as add-ons at higher cost in lower tiers
  • Starter tier limited to 10 automation rules; Professional tier allows 20; unlimited rules only in Enterprise
  • Advanced analytics excluded from Starter tier

OnePageCRM

  • The Next Action requirement is enforced, not optional, so teams that want a passive contact database will fight the product and adoption stalls.
  • Monthly billing costs roughly 50 per cent more than annual at every tier, so evaluating without committing to a year carries a real premium.
  • There is no marketing automation, quoting or service desk, so a growing company will bolt on two or three other subscriptions and eventually consider consolidating onto a suite.
  • Sending is capped at 1,000 emails a day even on the top plan, which rules out using it as the outbound sending tool for larger campaigns.
  • The integration catalogue is small next to HubSpot, Salesforce or Zoho, so anything unusual goes through Zapier, adding both cost and a failure point.

Pricing, plan by plan

Front

$25/month
  • Starter$25/month
    • Up to 10 seats
    • Shared inbox and ticketing
    • AI Topics and up to 10 automation rules
  • Professional$65/month
    • Up to 50 seats
    • Omnichannel support (email, SMS, social)
    • Macros and up to 20 automation rules
  • Enterprise$105/month
    • Unlimited seats
    • Smart rules and unlimited macros
    • Multi-language knowledge base

OnePageCRM

$9.95/month
  • Professional$9.95/month
    • Billed annually; $15 per user if billed monthly
    • Unlimited contacts, deals, custom fields and tags
    • Full email sync with bulk send
  • Business$19.95/month
    • Billed annually; $29 per user if billed monthly
    • Email scheduling and open tracking
    • Email history fetching up to two years
  • Max$29.95/month
    • Billed annually; $45 per user if billed monthly
    • Unlimited workflow automations
    • Advanced lead enrichment

Which should you pick?

Choose Front if

  • You need shared inbox.
  • You work on Cloud-based SaaS.
  • You also want email collaboration.
Front review

Choose OnePageCRM if

  • You need next action enforcement.
  • You work on Web, iOS, Android.
  • You also want action stream.
OnePageCRM review

Questions people ask

Is Front or OnePageCRM better?
Neither clearly leads. Front starts at $25/month and OnePageCRM at $9.95/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Front or OnePageCRM?
Front starts at $25/month and OnePageCRM at $9.95/month.
Does Front or OnePageCRM run on more platforms?
Front runs on Cloud-based SaaS. OnePageCRM runs on Web, iOS, Android.
What is Front best used for?
Front is most often used for omnichannel customer support, ai-powered helpdesk automation, team collaboration on support tickets. Of those, omnichannel customer support and ai-powered helpdesk automation are not what OnePageCRM is typically brought in for.
What can Front do that OnePageCRM cannot?
Front covers Shared inbox, Email collaboration, Omnichannel messaging, Analytics. OnePageCRM covers Next Action enforcement, Action Stream, Email sync and bulk send, Pipeline forecasting.

Answered from the vendors’ own pages

Front: How much does Front's Starter plan cost per seat?

Starter plan is $25 per seat per month for up to 10 seats, with 14-day free trial and no credit card required.

Source
OnePageCRM: Is there a free plan?

No, only a trial. Every tier is paid, though contacts and deals are unlimited on all of them.

Front: Does Enterprise include AI features?

Yes, Enterprise at $105 per seat per month includes AI Copilot, Smart QA, and Smart CSAT at no additional cost.

Source
OnePageCRM: How much cheaper is annual billing?

Substantially. Professional is $9.95 per user per month annually against $15 monthly, and Max is $29.95 against $45, which the vendor describes as four months free.

Front: What is the seat limit for Professional?

Professional plan supports up to 50 seats at $65 per seat per month.

Source
OnePageCRM: Does it charge by contact count?

No. Contacts, deals, custom fields and tags are unlimited at every tier, which is unusual and matters for teams with large lists.

Front: Are there additional AI add-ons available?

Yes, Autopilot starts at $0.05 per conversation; Copilot, Smart QA, and other AI features range from $10-$20 per seat per month on lower tiers.

Source
OnePageCRM: Can it replace a marketing automation tool?

No. It sends bulk email with a daily cap and does not do campaign automation, landing pages or scoring. Pair it with a mailing platform.

Share

Related pages

More on Front

More on OnePageCRM

Keep looking

Other head to heads