Softwr

Software · head to head

Front vs Missive

Front logo

Front

Software

Where teams collaborate on customer communication

From
$25/month per seat
Rated
-
Full reviewWebsite
Missive logo

Missive

Software

Team inbox and chat for productive teams

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Missive has a free tier, so it costs nothing to try first.
  • Each has a real cost: Front starter tier limited to single-channel support; omnichannel support requires Professional tier; Missive each plan caps users rather than only pricing them, at 5 on Starter and 50 on Productive
  • They diverge on capability: Front covers Email collaboration, Missive covers Team chat.

Where they differ

Only the attributes on which Front and Missive actually diverge.

Attributes where Front and Missive differ
AttributeFrontMissive
Starting price$25/month per seatFree
Free tierNoYes
PlatformsCloud-based SaaSWeb, Ios, Android, Mac, Windows
Founded20132015

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Front

  • Email collaboration
  • Omnichannel messaging
  • Analytics
  • Workflows
  • Integrations
  • Salesforce
  • Slack
  • Jira

Only in Missive

  • Team chat
  • Email
  • Tasks
  • Calendar
  • WhatsApp
  • SMS
  • Trello
  • Pipedrive

Both cover

  • Shared inbox
  • HubSpot
  • Asana
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Front

  • Multi-team customer support across email, chat, SMS channelsnot Missive
  • Enterprises using AI to resolve complex multi-step customer requestsnot Missive

Missive

  • Shared team inbox across email, SMS and social messagesnot Front
  • Collaborating on customer conversations with internal comments and tasksnot Front

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Front

  • Starter tier limited to single-channel support; omnichannel support requires Professional tier
  • AI Copilot, Smart QA, and Smart CSAT are included only in Enterprise tier ($105/seat/month); available as add-ons at higher cost in lower tiers
  • Starter tier limited to 10 automation rules; Professional tier allows 20; unlimited rules only in Enterprise
  • Advanced analytics excluded from Starter tier

Missive

  • Each plan caps users rather than only pricing them, at 5 on Starter and 50 on Productive
  • Integrations, automation rules and API access all require the Productive plan at $24 per user per month
  • Rules are capped at 1,000 per workspace even on the paid tiers
  • SAML SSO and IP restriction are Business only at $36 per user per month
  • AI features need either Missive AI credits or a bring your own key arrangement rather than being included

Pricing, plan by plan

Front

$25/month per seat

No published plan breakdown. See the Front review.

Missive

Free
  • FreeFree
    • 3 users
    • Basic features
    • Email & chat
  • Starter$14/month
    • Unlimited users
    • Shared inboxes
    • Rules & automation
  • Productive$18/month
    • Starter + Calendars
    • WhatsApp
    • SMS
  • Business$26/month
    • Productive + API
    • SAML SSO
    • Priority support

Which should you pick?

Choose Front if

  • You need email collaboration.
  • You work on Cloud-based SaaS.
  • You also want omnichannel messaging.
Front review

Choose Missive if

  • You need team chat.
  • You want to start without paying.
  • You work on Web, Ios, Android, Mac, Windows.
  • You also want email.
Missive review

Questions people ask

Is Front or Missive better?
Neither clearly leads. Front starts at $25/month per seat and Missive at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Front or Missive?
Missive has a free tier; the other does not. Paid plans start at $25/month per seat for Front and Free for Missive.
Does Front or Missive run on more platforms?
Front runs on Cloud-based SaaS. Missive runs on Web, Ios, Android, Mac, Windows.
Can I use Missive for free?
Yes. Missive has a free tier, so you can try it without paying. Front starts at $25/month per seat.
What is Front best used for?
Front is most often used for multi-team customer support across email, chat, sms channels, enterprises using ai to resolve complex multi-step customer requests. Of those, multi-team customer support across email, chat, sms channels and enterprises using ai to resolve complex multi-step customer requests are not what Missive is typically brought in for.
What can Front do that Missive cannot?
Front covers Email collaboration, Omnichannel messaging, Analytics, Workflows. Missive covers Team chat, Email, Tasks, Calendar. Both handle Shared inbox, HubSpot, Asana, GDPR.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Front

More on Missive

Keep looking

Other head to heads