Softwr

Customer Support · head to head

Freshservice vs Front

Freshservice logo

Freshservice

Customer Support

Modern IT service management

From
$19/month
Rated
-
Full reviewWebsite
Front logo

Front

Customer Support

Where teams collaborate on customer communication

From
$25/month per seat
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Freshservice change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up; Front starter tier limited to single-channel support; omnichannel support requires Professional tier
  • They diverge on capability: Freshservice covers Incident management, Front covers Shared inbox.

Where they differ

Only the attributes on which Freshservice and Front actually diverge.

Attributes where Freshservice and Front differ
AttributeFreshserviceFront
Starting price$19/month$25/month per seat
PlatformsWeb, Ios, AndroidCloud-based SaaS
Founded20102013

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Customer Support).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshservice

  • Incident management
  • Asset management
  • Change management
  • Knowledge base
  • Automation
  • Reporting
  • Microsoft Teams
  • AWS

Only in Front

  • Shared inbox
  • Email collaboration
  • Omnichannel messaging
  • Analytics
  • Workflows
  • Integrations
  • Salesforce
  • HubSpot

Both cover

  • Slack
  • SOC2
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Freshservice

  • IT service management and internal help desk ticketingnot Front
  • Asset management and change control for IT teamsnot Front

Front

  • Multi-team customer support across email, chat, SMS channelsnot Freshservice
  • Enterprises using AI to resolve complex multi-step customer requestsnot Freshservice

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshservice

  • Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
  • Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
  • The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
  • Sandbox and audit logs are Enterprise only, which carries no published price

Front

  • Starter tier limited to single-channel support; omnichannel support requires Professional tier
  • AI Copilot, Smart QA, and Smart CSAT are included only in Enterprise tier ($105/seat/month); available as add-ons at higher cost in lower tiers
  • Starter tier limited to 10 automation rules; Professional tier allows 20; unlimited rules only in Enterprise
  • Advanced analytics excluded from Starter tier

Pricing, plan by plan

Freshservice

$19/month
  • Starter$19/month
    • Incident management
    • Knowledge base
    • Self-service portal
  • Growth$49/month
    • Asset management
    • Approval workflows
    • SLA management
  • Pro$95/month
    • Problem management
    • Change management
    • Release management
  • Enterprise$119/month
    • Freddy AI
    • Audit logs
    • Custom SSL

Front

$25/month per seat

No published plan breakdown. See the Front review.

Which should you pick?

Choose Freshservice if

  • You need incident management.
  • You work on Web, Ios, Android.
  • You also want asset management.
Freshservice review

Choose Front if

  • You need shared inbox.
  • You work on Cloud-based SaaS.
  • You also want email collaboration.
Front review

Questions people ask

Is Freshservice or Front better?
Neither clearly leads. Freshservice starts at $19/month and Front at $25/month per seat, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshservice or Front?
Freshservice starts at $19/month and Front at $25/month per seat.
Does Freshservice or Front run on more platforms?
Freshservice runs on Web, Ios, Android. Front runs on Cloud-based SaaS.
What is Freshservice best used for?
Freshservice is most often used for it service management and internal help desk ticketing, asset management and change control for it teams. Of those, it service management and internal help desk ticketing and asset management and change control for it teams are not what Front is typically brought in for.
What can Freshservice do that Front cannot?
Freshservice covers Incident management, Asset management, Change management, Knowledge base. Front covers Shared inbox, Email collaboration, Omnichannel messaging, Analytics. Both handle Slack, SOC2, GDPR, Web support.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Freshservice

More on Front

Keep looking

Other head to heads