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Software · head to head

Customerly vs Pipedrive

Customerly logo

Customerly

Software

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite
Pipedrive logo

Pipedrive

Software

The CRM that sales teams love to use

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Customerly has a free tier, so it costs nothing to try first.
  • Each has a real cost: Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale; Pipedrive email account connectivity restricted to maximum of five email accounts per user
  • They diverge on capability: Customerly covers Live chat, Pipedrive covers Visual pipeline.

Where they differ

Only the attributes on which Customerly and Pipedrive actually diverge.

Attributes where Customerly and Pipedrive differ
AttributeCustomerlyPipedrive
Starting priceFreeOn request
Free tierYesNo
Founded20152010

Identical on both: pricing model (subscription), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • WordPress
  • Shopify

Only in Pipedrive

  • Visual pipeline
  • Deal tracking
  • Activity reminders
  • Email integration
  • Mobile apps
  • Reporting
  • Goal tracking
  • Lead management

Both cover

  • Slack
  • GDPR
  • 2FA

What people use each for

The jobs each tool is most often brought in to do.

Customerly

  • Customer supportnot Pipedrive
  • Lead generationnot Pipedrive
  • Email marketingnot Pipedrive
  • Customer feedbacknot Pipedrive

Pipedrive

  • Sales pipeline management with kanban-style dashboardsnot Customerly
  • Multi-channel communication with email and calendar syncnot Customerly
  • Sales automation for small to mid-market teamsnot Customerly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

Pipedrive

  • Email account connectivity restricted to maximum of five email accounts per user

Pricing, plan by plan

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

Pipedrive

On request

No published plan breakdown. See the Pipedrive review.

Which should you pick?

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.
Customerly review

Choose Pipedrive if

  • You need visual pipeline.
  • You work on Web, iOS, Android.
  • You also want deal tracking.
Pipedrive review

Questions people ask

Is Customerly or Pipedrive better?
Neither clearly leads. Customerly starts at Free and Pipedrive at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Customerly or Pipedrive?
Customerly has a free tier; the other does not. Paid plans start at Free for Customerly and On request for Pipedrive.
Does Customerly or Pipedrive run on more platforms?
Customerly runs on Web, Ios, Android. Pipedrive runs on Web, iOS, Android.
Can I use Customerly for free?
Yes. Customerly has a free tier, so you can try it without paying. Pipedrive starts at On request.
What is Customerly best used for?
Customerly is most often used for customer support, lead generation, email marketing, customer feedback. Of those, customer support and lead generation are not what Pipedrive is typically brought in for.
What can Customerly do that Pipedrive cannot?
Customerly covers Live chat, Email marketing, Customer surveys, Help center. Pipedrive covers Visual pipeline, Deal tracking, Activity reminders, Email integration. Both handle Slack, GDPR, 2FA.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
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