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Customer Support · head to head

Hiver vs Pipedrive

Hiver logo

Hiver

Customer Support

Gmail-based help desk

From
Free
Free plan
Yes
Full reviewWebsite
Pipedrive logo

Pipedrive

CRM

The CRM that sales teams love to use

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Only Hiver has a free tier, so it costs nothing to try first.
  • Each has a real cost: Hiver hiver tiers as captured 28 December 2023: Lite at $15/user/month capped at 2 shared inboxes (up to 10 users each), Pro at $39/user/month capped at 5 shared inboxes and 50 shared labels, Elite at $59/user/month, all annual pricing with higher month-to-month rates of $19/$49/$69; Pipedrive email account connectivity restricted to maximum of five email accounts per user
  • They diverge on capability: Hiver covers Shared inbox, Pipedrive covers Visual pipeline.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Hiver and Pipedrive actually diverge.

Attributes where Hiver and Pipedrive differ
AttributeHiverPipedrive
Starting priceFreeOn request
Free tierYesNo
PlatformsWeb, Chrome-extensionWeb, iOS, Android
CategoryCustomer SupportCRM
Founded20112010

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Hiver

  • Shared inbox
  • Email assignment
  • Collision detection
  • Email notes
  • Templates
  • Analytics
  • Gmail
  • Jira

Only in Pipedrive

  • Visual pipeline
  • Deal tracking
  • Activity reminders
  • Email integration
  • Mobile apps
  • Reporting
  • Goal tracking
  • Lead management

Both cover

  • Google Workspace
  • Slack
  • Asana
  • SOC2
  • GDPR
  • ISO27001

What people use each for

The jobs each tool is most often brought in to do.

Hiver

  • Shared inbox managementnot Pipedrive
  • Customer support via Gmailnot Pipedrive
  • Team email collaborationnot Pipedrive

Pipedrive

  • Sales pipeline management with kanban-style dashboardsnot Hiver
  • Multi-channel communication with email and calendar syncnot Hiver
  • Sales automation for small to mid-market teamsnot Hiver

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Hiver

  • Hiver tiers as captured 28 December 2023: Lite at $15/user/month capped at 2 shared inboxes (up to 10 users each), Pro at $39/user/month capped at 5 shared inboxes and 50 shared labels, Elite at $59/user/month, all annual pricing with higher month-to-month rates of $19/$49/$69

Pipedrive

  • Email account connectivity restricted to maximum of five email accounts per user

Pricing, plan by plan

Hiver

Free
  • FreeFree
    • 2 users
    • Email management
    • Basic analytics
  • Lite$19/month
    • Unlimited users
    • Email templates
    • Notes & @mentions
  • Pro$49/month
    • CSAT surveys
    • SLA management
    • Custom reports
  • Elite$69/month
    • Round-robin
    • Skill-based routing
    • Okta SSO

Pipedrive

On request

No published plan breakdown. See the Pipedrive review.

Which should you pick?

Choose Hiver if

  • You need shared inbox.
  • You want to start without paying.
  • You work on Web, Chrome-extension.
  • You also want email assignment.
Hiver review

Choose Pipedrive if

  • You need visual pipeline.
  • You work on Web, iOS, Android.
  • You also want deal tracking.
Pipedrive review

Questions people ask

Is Hiver or Pipedrive better?
Neither clearly leads. Hiver starts at Free and Pipedrive at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Hiver or Pipedrive?
Hiver has a free tier; the other does not. Paid plans start at Free for Hiver and On request for Pipedrive.
Does Hiver or Pipedrive run on more platforms?
Hiver runs on Web, Chrome-extension. Pipedrive runs on Web, iOS, Android.
Can I use Hiver for free?
Yes. Hiver has a free tier, so you can try it without paying. Pipedrive starts at On request.
What is Hiver best used for?
Hiver is most often used for shared inbox management, customer support via gmail, team email collaboration. Of those, shared inbox management and customer support via gmail are not what Pipedrive is typically brought in for.
What can Hiver do that Pipedrive cannot?
Hiver covers Shared inbox, Email assignment, Collision detection, Email notes. Pipedrive covers Visual pipeline, Deal tracking, Activity reminders, Email integration. Both handle Google Workspace, Slack, Asana, SOC2.

Answered from the vendors’ own pages

Pipedrive: How long is Pipedrive's free trial and what's required to start?

Pipedrive offers a 14-day free trial with full platform access. No credit card is required to begin the trial, making it accessible to businesses of any size.

Source
Pipedrive: Are specific pricing tiers and costs detailed on the homepage?

The homepage does not list specific pricing amounts or tier names. Detailed subscription information and pricing costs are available on Pipedrive's dedicated pricing page.

Source
Pipedrive: What core features does Pipedrive include?

Pipedrive includes pipeline management, automation, AI capabilities, email sync, and reporting features. Feature availability at different price levels is detailed on their pricing page.

Source
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