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Software · head to head

Dialpad Contact Center vs Pipedrive

Dialpad Contact Center logo

Dialpad Contact Center

Software

AI-powered cloud contact center

From
$95/month
Rated
-
Full reviewWebsite
Pipedrive logo

Pipedrive

Software

The CRM that sales teams love to use

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Dialpad Contact Center the AI agent is sold as a pool of prepaid credits rather than a seat price, so cost depends on conversation volume; Pipedrive email account connectivity restricted to maximum of five email accounts per user
  • They diverge on capability: Dialpad Contact Center covers Voice Intelligence, Pipedrive covers Visual pipeline.

Where they differ

Only the attributes on which Dialpad Contact Center and Pipedrive actually diverge.

Attributes where Dialpad Contact Center and Pipedrive differ
AttributeDialpad Contact CenterPipedrive
Starting price$95/monthOn request
PlatformsWeb, Desktop, Ios, AndroidWeb, iOS, Android
Founded20112010

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Dialpad Contact Center

  • Voice Intelligence
  • Real-time transcription
  • Sentiment analysis
  • Agent coaching
  • Quality assurance
  • Analytics
  • Salesforce
  • HubSpot

Only in Pipedrive

  • Visual pipeline
  • Deal tracking
  • Activity reminders
  • Email integration
  • Mobile apps
  • Reporting
  • Goal tracking
  • Lead management

Both cover

  • Microsoft 365
  • SOC2
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Dialpad Contact Center

  • Cloud contact centre with voice, messaging and AI assistancenot Pipedrive
  • Routing and monitoring customer calls with live transcriptionnot Pipedrive

Pipedrive

  • Sales pipeline management with kanban-style dashboardsnot Dialpad Contact Center
  • Multi-channel communication with email and calendar syncnot Dialpad Contact Center
  • Sales automation for small to mid-market teamsnot Dialpad Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Dialpad Contact Center

  • The AI agent is sold as a pool of prepaid credits rather than a seat price, so cost depends on conversation volume
  • No per user price, seat minimum or feature comparison is published for any plan
  • The pricing page directs every enquiry to sales or an ROI calculator instead of stating a rate

Pipedrive

  • Email account connectivity restricted to maximum of five email accounts per user

Pricing, plan by plan

Dialpad Contact Center

$95/month
  • Essentials$95/month
    • Voice
    • Real-time AI
    • Analytics
  • Advanced$135/month
    • Essentials + Digital
    • WFM
    • Custom integrations
  • Premium$170/month
    • Advanced + Full suite
    • SLA guarantee

Pipedrive

On request

No published plan breakdown. See the Pipedrive review.

Which should you pick?

Choose Dialpad Contact Center if

  • You need voice intelligence.
  • You work on Web, Desktop, Ios, Android.
  • You also want real-time transcription.
Dialpad Contact Center review

Choose Pipedrive if

  • You need visual pipeline.
  • You work on Web, iOS, Android.
  • You also want deal tracking.
Pipedrive review

Questions people ask

Is Dialpad Contact Center or Pipedrive better?
Neither clearly leads. Dialpad Contact Center starts at $95/month and Pipedrive at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Dialpad Contact Center or Pipedrive?
Dialpad Contact Center starts at $95/month and Pipedrive at On request.
Does Dialpad Contact Center or Pipedrive run on more platforms?
Dialpad Contact Center runs on Web, Desktop, Ios, Android. Pipedrive runs on Web, iOS, Android.
What is Dialpad Contact Center best used for?
Dialpad Contact Center is most often used for cloud contact centre with voice, messaging and ai assistance, routing and monitoring customer calls with live transcription. Of those, cloud contact centre with voice, messaging and ai assistance and routing and monitoring customer calls with live transcription are not what Pipedrive is typically brought in for.
What can Dialpad Contact Center do that Pipedrive cannot?
Dialpad Contact Center covers Voice Intelligence, Real-time transcription, Sentiment analysis, Agent coaching. Pipedrive covers Visual pipeline, Deal tracking, Activity reminders, Email integration. Both handle Microsoft 365, SOC2, GDPR.
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