Frontvs
Kustomer
Kustomer: The future of customer service
Front
Where teams collaborate on customer communication
As of 30 August 2026, Front starts at $25/month. Front is a customer operations platform that combines the familiarity of email with the efficiency of a help desk. Softwr lists it under Customer Support. Front is launched in 2013, available on Web.
Overview
What Front does
Front is a customer operations platform that combines the familiarity of email with the efficiency of a help desk. It enables teams to collaborate on customer messages across email, SMS, social media, and more.
What people use it for
- Omnichannel customer support
- AI-powered helpdesk automation
- Team collaboration on support tickets
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Front.
- Starter tier limited to single-channel support; omnichannel support requires Professional tier
- AI Copilot, Smart QA, and Smart CSAT are included only in Enterprise tier ($105/seat/month); available as add-ons at higher cost in lower tiers
- Starter tier limited to 10 automation rules; Professional tier allows 20; unlimited rules only in Enterprise
- Advanced analytics excluded from Starter tier
Cross-shopped
What people choose instead of Front
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- FrontvsGroove
Groove: Simple, powerful support for growing businesses
- FrontvsFreshdesk
Freshdesk: Delight your customers, effortlessly
- FrontvsFreshworks Customer Service Suite
Freshworks Customer Service Suite: Unified customer service powered by AI
Pricing
What Front costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Starter
$25 /mo
- Up to 10 seats
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
- No-code public knowledge base
- Single channel type only
Professional
$65 /mo
- Up to 50 seats
- Omnichannel support (email, SMS, social)
- Macros and up to 20 automation rules
- Advanced analytics
- Multiple workspaces (up to 5)
- Up to 30 channels per license
Enterprise
$105 /mo
- Unlimited seats
- Smart rules and unlimited macros
- Multi-language knowledge base
- Custom roles and permissions
- AI Copilot, QA, and CSAT included
- Unlimited workspaces
Capabilities
Features
Shared inbox
Email collaboration
Omnichannel messaging
Analytics
Workflows
Integrations
Salesforce
Integration with Salesforce
HubSpot
Integration with HubSpot
Slack
Integration with Slack
Asana
Integration with Asana
Jira
Integration with Jira
SOC2
SOC2 security feature
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
How much does Front's Starter plan cost per seat?
Starter plan is $25 per seat per month for up to 10 seats, with 14-day free trial and no credit card required.
SourceDoes Enterprise include AI features?
Yes, Enterprise at $105 per seat per month includes AI Copilot, Smart QA, and Smart CSAT at no additional cost.
SourceWhat is the seat limit for Professional?
Professional plan supports up to 50 seats at $65 per seat per month.
SourceAre there additional AI add-ons available?
Yes, Autopilot starts at $0.05 per conversation; Copilot, Smart QA, and other AI features range from $10-$20 per seat per month on lower tiers.
SourceBehind it
Who makes Front
- Company
- Front
- Based in
- San Francisco, CA
Keep looking
Where to go from Front
- Front alternativesEvery product people weigh against it
- Front pricingPlans, floors and what the tiers exclude
- Front badgesWhich rules it meets, and the figure behind each
- All Customer Support softwareThe full category
- Best Customer Support softwareThe shortlist, and how it was cut
Best Customer Support software for
Compare Front with
- Hiver
- Groove
- Dixa
- Help Scout
- Missive
- Freshservice
- Dialpad Contact Center
- LiveAgent
- Zoho Desk
- HappyFox
- ManageEngine ServiceDesk Plus
- Chatwoot
- Cresta
- Customerly
- DelightChat
- Dixa
- Freshworks Customer Service Suite
- Dialpad Contact Center
Other Customer Support software
IT help desk and ITSM software
Free, then $13/monthly10 researched notesReal-time AI coaching and autonomous agents that sit on top of an existing contact centre platform
Pricing on request12 researched notesUnified customer service powered by AI
Free, then $19/agent-per-month9 researched notes
Softwr does not host reviews and shows no star rating for Front, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on Front
Front alternatives
What people switch to, and what they give up
Front pricing
Every tier, and where the cost actually lands
Compare Front
Put it head to head with anything we hold
Front badge
Its rating, and an embed for your own site
Best Customer Support software alternatives
Workforce management, quality and analytics suite for contact centres, now owned by Verint
quote
Compliant outbound dialling and contact centre infrastructure, under new ownership since October 2025
quoteReal-time AI coaching and autonomous agents that sit on top of an existing contact centre platform
quote
Indian customer experience platform for high-volume contact centres in travel, BFSI and retail
quote
Real-time guidance that prompts contact centre agents mid-call rather than scoring them afterwards
quote
Workforce management and AI agents for support teams that run on Zendesk, Salesforce or Intercom
Per user per month