Softwr

Customer Support · head to head

Front vs Hiver

Front logo

Front

Customer Support

Where teams collaborate on customer communication

From
$25/month
Rated
-
Full reviewWebsite
Hiver logo

Hiver

Customer Support

Gmail-based help desk

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Hiver has a free tier, so it costs nothing to try first.
  • Each has a real cost: Front starter tier limited to single-channel support; omnichannel support requires Professional tier; Hiver hiver tiers as captured 28 December 2023: Lite at $15/user/month capped at 2 shared inboxes (up to 10 users each), Pro at $39/user/month capped at 5 shared inboxes and 50 shared labels, Elite at $59/user/month, all annual pricing with higher month-to-month rates of $19/$49/$69
  • They diverge on capability: Front covers Email collaboration, Hiver covers Email assignment.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Front and Hiver actually diverge.

Attributes where Front and Hiver differ
AttributeFrontHiver
Starting price$25/monthFree
Free tierNoYes
PlatformsCloud-based SaaSWeb, Chrome-extension
Founded20132011

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Customer Support).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Front

  • Email collaboration
  • Omnichannel messaging
  • Workflows
  • Integrations
  • Salesforce
  • HubSpot
  • SSO
  • Ios support

Only in Hiver

  • Email assignment
  • Collision detection
  • Email notes
  • Templates
  • Gmail
  • Google Workspace
  • ISO27001
  • Chrome-extension support

Both cover

  • Shared inbox
  • Analytics
  • Slack
  • Asana
  • Jira
  • SOC2
  • GDPR
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Front

  • Omnichannel customer supportnot Hiver
  • AI-powered helpdesk automationnot Hiver
  • Team collaboration on support ticketsnot Hiver

Hiver

  • Shared inbox managementnot Front
  • Customer support via Gmailnot Front
  • Team email collaborationnot Front

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Front

  • Starter tier limited to single-channel support; omnichannel support requires Professional tier
  • AI Copilot, Smart QA, and Smart CSAT are included only in Enterprise tier ($105/seat/month); available as add-ons at higher cost in lower tiers
  • Starter tier limited to 10 automation rules; Professional tier allows 20; unlimited rules only in Enterprise
  • Advanced analytics excluded from Starter tier

Hiver

  • Hiver tiers as captured 28 December 2023: Lite at $15/user/month capped at 2 shared inboxes (up to 10 users each), Pro at $39/user/month capped at 5 shared inboxes and 50 shared labels, Elite at $59/user/month, all annual pricing with higher month-to-month rates of $19/$49/$69

Pricing, plan by plan

Front

$25/month
  • Starter$25/month
    • Up to 10 seats
    • Shared inbox and ticketing
    • AI Topics and up to 10 automation rules
  • Professional$65/month
    • Up to 50 seats
    • Omnichannel support (email, SMS, social)
    • Macros and up to 20 automation rules
  • Enterprise$105/month
    • Unlimited seats
    • Smart rules and unlimited macros
    • Multi-language knowledge base

Hiver

Free
  • FreeFree
    • 2 users
    • Email management
    • Basic analytics
  • Lite$19/month
    • Unlimited users
    • Email templates
    • Notes & @mentions
  • Pro$49/month
    • CSAT surveys
    • SLA management
    • Custom reports
  • Elite$69/month
    • Round-robin
    • Skill-based routing
    • Okta SSO

Which should you pick?

Choose Front if

  • You need email collaboration.
  • You work on Cloud-based SaaS.
  • You also want omnichannel messaging.
Front review

Choose Hiver if

  • You need email assignment.
  • You want to start without paying.
  • You work on Web, Chrome-extension.
  • You also want collision detection.
Hiver review

Questions people ask

Is Front or Hiver better?
Neither clearly leads. Front starts at $25/month and Hiver at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Front or Hiver?
Hiver has a free tier; the other does not. Paid plans start at $25/month for Front and Free for Hiver.
Does Front or Hiver run on more platforms?
Front runs on Cloud-based SaaS. Hiver runs on Web, Chrome-extension.
Can I use Hiver for free?
Yes. Hiver has a free tier, so you can try it without paying. Front starts at $25/month.
What is Front best used for?
Front is most often used for omnichannel customer support, ai-powered helpdesk automation, team collaboration on support tickets. Of those, omnichannel customer support and ai-powered helpdesk automation are not what Hiver is typically brought in for.
What can Front do that Hiver cannot?
Front covers Email collaboration, Omnichannel messaging, Workflows, Integrations. Hiver covers Email assignment, Collision detection, Email notes, Templates. Both handle Shared inbox, Analytics, Slack, Asana.

Answered from the vendors’ own pages

Front: How much does Front's Starter plan cost per seat?

Starter plan is $25 per seat per month for up to 10 seats, with 14-day free trial and no credit card required.

Source
Front: Does Enterprise include AI features?

Yes, Enterprise at $105 per seat per month includes AI Copilot, Smart QA, and Smart CSAT at no additional cost.

Source
Front: What is the seat limit for Professional?

Professional plan supports up to 50 seats at $65 per seat per month.

Source
Front: Are there additional AI add-ons available?

Yes, Autopilot starts at $0.05 per conversation; Copilot, Smart QA, and other AI features range from $10-$20 per seat per month on lower tiers.

Source
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