Softwr

Automotive · head to head

Epicor DMS vs NAPA TRACS

Epicor DMS logo

Epicor DMS

Automotive

Enterprise dealership management solutions

From
On request
Rated
-
Full reviewWebsite
NAPA TRACS logo

NAPA TRACS

Automotive

Shop management software from NAPA

From
$99/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Epicor DMS pricing is not publicly available and requires custom quotes; NAPA TRACS pricing is not published on the site; the vendor promotes a limited-time offer instead of a standing price list, requiring contact for a quote
  • They diverge on capability: Epicor DMS covers Sales desking, NAPA TRACS covers Work order management.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Epicor DMS and NAPA TRACS actually diverge.

Attributes where Epicor DMS and NAPA TRACS differ
AttributeEpicor DMSNAPA TRACS
Starting priceOn request$99/month
Pricing modelquotesubscription
PlatformsCloud, On-Premise, HybridWeb, Mobile, App

Identical on both: free tier (No), user rating (Not yet rated), category (Automotive), founded (1999).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Epicor DMS

  • Sales desking
  • F&I management
  • Service scheduling
  • Parts management
  • Accounting
  • CRM
  • OEM integration
  • Business intelligence

Only in NAPA TRACS

  • Work order management
  • Customer database
  • Scheduling
  • Parts ordering
  • Inventory tracking
  • Customer portal
  • Reporting tools
  • Mobile application

Both cover

  • Accounting software

What people use each for

The jobs each tool is most often brought in to do.

Epicor DMS

  • Dealership Managementnot NAPA TRACS
  • Service Schedulingnot NAPA TRACS
  • Inventory Managementnot NAPA TRACS
  • Sales Operationsnot NAPA TRACS
  • Customer Relationshipnot NAPA TRACS

NAPA TRACS

  • Independent auto repair shops managing parts ordering and customer records tied to the NAPA parts networknot Epicor DMS

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Epicor DMS

  • Pricing is not publicly available and requires custom quotes
  • No free trial available to evaluate the system
  • Requires significant implementation time and customization

NAPA TRACS

  • Pricing is not published on the site; the vendor promotes a limited-time offer instead of a standing price list, requiring contact for a quote

Pricing, plan by plan

Epicor DMS

On request
  • Standard$undefined/month
    • Core DMS functionality
    • Sales management
    • Service management
  • Enterprise$undefined/month
    • All Standard features
    • Advanced CRM
    • Multi-rooftop support

NAPA TRACS

$99/month
  • Basic$99/month
    • Work orders
    • Customer management
    • Basic reporting
  • Professional$249/month
    • Everything in Basic
    • Advanced features
    • Scheduling
  • Premium$399/month
    • Everything in Professional
    • Multi-location
    • Advanced reporting

Which should you pick?

Choose Epicor DMS if

  • You need sales desking.
  • You work on Cloud, On-Premise, Hybrid.
  • You also want f&i management.
Epicor DMS review

Choose NAPA TRACS if

  • You need work order management.
  • You work on Web, Mobile, App.
  • You also want customer database.
NAPA TRACS review

Questions people ask

Is Epicor DMS or NAPA TRACS better?
Neither clearly leads. Epicor DMS starts at On request and NAPA TRACS at $99/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Epicor DMS or NAPA TRACS?
Epicor DMS starts at On request and NAPA TRACS at $99/month.
Does Epicor DMS or NAPA TRACS run on more platforms?
Epicor DMS runs on Cloud, On-Premise, Hybrid. NAPA TRACS runs on Web, Mobile, App.
What is Epicor DMS best used for?
Epicor DMS is most often used for dealership management, service scheduling, inventory management, sales operations. Of those, dealership management and service scheduling are not what NAPA TRACS is typically brought in for.
What can Epicor DMS do that NAPA TRACS cannot?
Epicor DMS covers Sales desking, F&I management, Service scheduling, Parts management. NAPA TRACS covers Work order management, Customer database, Scheduling, Parts ordering. Both handle Accounting software.

Answered from the vendors’ own pages

Epicor DMS: Does Epicor DMS support both cloud and on-premise deployment?

Yes. Epicor offers multiple deployment options including cloud, on-premises, and hybrid deployments, allowing customers to choose based on their requirements and migrate between models.

Source
NAPA TRACS: What does each NAPA TRACS tier cost?

NAPA TRACS offers three subscription tiers: Silver starts at $109/month, Gold starts at $219/month, and Gold Plus starts at $249/month. Prices shown are starting prices; contact sales for exact quotes.

Source
Epicor DMS: What integrations does Epicor DMS provide for dealerships?

Epicor provides integrated parts sourcing through the Epicor Parts Portal, service estimating tools, CRM capabilities for customer relationship management, and warehouse management through Epicor Indago WMS.

Source
NAPA TRACS: What is the main difference between Gold and Gold Plus?

Gold Plus adds unlimited users and unlimited 2-way text messaging, plus TRACSFlow functionality. The Gold and Silver tiers do not include unlimited user access.

Source
Epicor DMS: How many part numbers are available in Epicor's database?

Epicor's platform provides access to more than 17 million part numbers for over 1.4 billion unique vehicle applications.

Source
NAPA TRACS: Are all tiers billed monthly?

The pricing page shows monthly rates but does not specify whether annual billing or other payment terms are available. Contact NAPA TRACS for billing cycle options.

Source
Epicor DMS: Does Epicor offer a free trial?

No free trial is available. Pricing is based on custom quotes due to varying factors like usage, number of users, and custom modules required.

Source
NAPA TRACS: Does NAPA TRACS include a trial period?

The pricing page does not mention a trial period. The homepage references a current promotion with "big savings ahead" and directs prospects to contact sales by phone or email.

Source
Epicor DMS: What are the deployment costs for Epicor DMS?

For cloud ERP solutions, costs typically run between $150-$200/user/month for a basic package. For on-premise solutions, perpetual licenses range from $3,200-$4,800 per user.

Source
Share

Related pages

More on Epicor DMS

More on NAPA TRACS

Keep looking

Other head to heads