NAPA TRACSvs
Carfax
Carfax: Vehicle history reports and information
NAPA TRACS
Shop management software from NAPA
As of 30 August 2026, NAPA TRACS starts at $99/month. NAPA TRACS is a comprehensive shop management system for independent repair shops, offering work order management, scheduling, customer communication, and integ. Softwr lists it under Automotive. NAPA TRACS is made by NAPA (Genuine Parts Company), launched in 1999, available on Web, iOS, Android.
Overview
What NAPA TRACS does
NAPA TRACS is a comprehensive shop management system for independent repair shops, offering work order management, scheduling, customer communication, and integrated parts ordering.
What people use it for
- Independent auto repair shops managing parts ordering and customer records tied to the NAPA parts network
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about NAPA TRACS.
- Pricing is not published on the site; the vendor promotes a limited-time offer instead of a standing price list, requiring contact for a quote
Cross-shopped
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Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
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Pricing
What NAPA TRACS costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Basic
$99 /mo
- Work orders
- Customer management
- Basic reporting
- Mobile access
- Email support
Professional
$249 /mo
- Everything in Basic
- Advanced features
- Scheduling
- Parts integration
- Priority support
Premium
$399 /mo
- Everything in Professional
- Multi-location
- Advanced reporting
- Custom integration
- Dedicated support
Capabilities
Features
Work order management
Customer database
Scheduling
Parts ordering
Inventory tracking
Customer portal
Reporting tools
Mobile application
NAPA parts system
Integration with NAPA parts system
Payment processors
Integration with Payment processors
Email services
Integration with Email services
SMS messaging
Integration with SMS messaging
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
What does each NAPA TRACS tier cost?
NAPA TRACS offers three subscription tiers: Silver starts at $109/month, Gold starts at $219/month, and Gold Plus starts at $249/month. Prices shown are starting prices; contact sales for exact quotes.
SourceWhat is the main difference between Gold and Gold Plus?
Gold Plus adds unlimited users and unlimited 2-way text messaging, plus TRACSFlow functionality. The Gold and Silver tiers do not include unlimited user access.
SourceAre all tiers billed monthly?
The pricing page shows monthly rates but does not specify whether annual billing or other payment terms are available. Contact NAPA TRACS for billing cycle options.
SourceDoes NAPA TRACS include a trial period?
The pricing page does not mention a trial period. The homepage references a current promotion with "big savings ahead" and directs prospects to contact sales by phone or email.
SourceBehind it
Who makes NAPA TRACS
- Company
- NAPA (Genuine Parts Company)
- Based in
- Atlanta, GA
Keep looking
Where to go from NAPA TRACS
- NAPA TRACS alternativesEvery product people weigh against it
- NAPA TRACS pricingPlans, floors and what the tiers exclude
- NAPA TRACS badgesWhich rules it meets, and the figure behind each
- All Automotive softwareThe full category
- Best Automotive softwareThe shortlist, and how it was cut
Best Automotive software for
Compare NAPA TRACS with
- Carfax
- CDK Global
- Edmunds
- AutoCheck
- ProDemand
- Shop-Ware
- Tekmetric
- Shopmonkey
- AutoVitals
- Mitchell 1
- Mitchell
- CCC Intelligent Solutions
- AutoFluent
- AutoiPacket
- AutoTrader
- CarNow
- Carvana
- AutoVitals
Other Automotive software
Softwr does not host reviews and shows no star rating for NAPA TRACS, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on NAPA TRACS
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NAPA TRACS pricing
Every tier, and where the cost actually lands
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