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Automotive · head to head

Mitchell vs NAPA TRACS

Mitchell logo

Mitchell

Automotive

Collision estimating and repair solutions

From
On request
Rated
-
Full reviewWebsite
NAPA TRACS logo

NAPA TRACS

Automotive

Shop management software from NAPA

From
$99/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Mitchell pricing is not published for repair-estimating or claims-management products; buyers must contact the company directly for a quote; NAPA TRACS pricing is not published on the site; the vendor promotes a limited-time offer instead of a standing price list, requiring contact for a quote
  • They diverge on capability: Mitchell covers Damage estimating, NAPA TRACS covers Work order management.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Mitchell and NAPA TRACS actually diverge.

Attributes where Mitchell and NAPA TRACS differ
AttributeMitchellNAPA TRACS
Starting priceOn request$99/month
PlatformsWeb, Desktop, Mobile, TabletWeb, Mobile, App
Founded19461999

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Automotive).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Mitchell

  • Damage estimating
  • Labor guides
  • Parts pricing
  • Photo management
  • Work orders
  • Customer management
  • Mobile applications
  • Insurance companies

Only in NAPA TRACS

  • Work order management
  • Customer database
  • Scheduling
  • Parts ordering
  • Inventory tracking
  • Customer portal
  • Mobile application
  • NAPA parts system

Both cover

  • Reporting tools
  • Payment processors
  • Accounting software
  • SSL encryption
  • Secure authentication

What people use each for

The jobs each tool is most often brought in to do.

Mitchell

  • Collision repair shops and auto insurers producing repair estimates and managing claims workflowsnot NAPA TRACS

NAPA TRACS

  • Independent auto repair shops managing parts ordering and customer records tied to the NAPA parts networknot Mitchell

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Mitchell

  • Pricing is not published for repair-estimating or claims-management products; buyers must contact the company directly for a quote

NAPA TRACS

  • Pricing is not published on the site; the vendor promotes a limited-time offer instead of a standing price list, requiring contact for a quote

Pricing, plan by plan

Mitchell

On request
  • Estimator$undefined/month
    • Damage estimating
    • Parts pricing
    • Labor rates
  • Management$undefined/month
    • Shop management
    • Work order tracking
    • Customer communication
  • Enterprise$undefined/month
    • Complete solution
    • All modules included
    • Dedicated support

NAPA TRACS

$99/month
  • Basic$99/month
    • Work orders
    • Customer management
    • Basic reporting
  • Professional$249/month
    • Everything in Basic
    • Advanced features
    • Scheduling
  • Premium$399/month
    • Everything in Professional
    • Multi-location
    • Advanced reporting

Which should you pick?

Choose Mitchell if

  • You need damage estimating.
  • You work on Web, Desktop, Mobile, Tablet.
  • You also want labor guides.
Mitchell review

Choose NAPA TRACS if

  • You need work order management.
  • You work on Web, Mobile, App.
  • You also want customer database.
NAPA TRACS review

Questions people ask

Is Mitchell or NAPA TRACS better?
Neither clearly leads. Mitchell starts at On request and NAPA TRACS at $99/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Mitchell or NAPA TRACS?
Mitchell starts at On request and NAPA TRACS at $99/month.
Does Mitchell or NAPA TRACS run on more platforms?
Mitchell runs on Web, Desktop, Mobile, Tablet. NAPA TRACS runs on Web, Mobile, App.
What is Mitchell best used for?
Mitchell is most often used for collision repair shops and auto insurers producing repair estimates and managing claims workflows. Of those, collision repair shops and auto insurers producing repair estimates and managing claims workflows is not what NAPA TRACS is typically brought in for.
What can Mitchell do that NAPA TRACS cannot?
Mitchell covers Damage estimating, Labor guides, Parts pricing, Photo management. NAPA TRACS covers Work order management, Customer database, Scheduling, Parts ordering. Both handle Reporting tools, Payment processors, Accounting software, SSL encryption.

Answered from the vendors’ own pages

Mitchell: What is the pricing for Mitchell software?

Mitchell does not publish pricing on its website. All pricing inquiries must go through their contact form or by contacting their sales team directly for a consultation.

Source
NAPA TRACS: What does each NAPA TRACS tier cost?

NAPA TRACS offers three subscription tiers: Silver starts at $109/month, Gold starts at $219/month, and Gold Plus starts at $249/month. Prices shown are starting prices; contact sales for exact quotes.

Source
Mitchell: How do I get a price quote from Mitchell?

Use the Contact Us link on the Mitchell website to initiate a conversation with their sales team, or contact them through the provided contact form to request pricing information.

Source
NAPA TRACS: What is the main difference between Gold and Gold Plus?

Gold Plus adds unlimited users and unlimited 2-way text messaging, plus TRACSFlow functionality. The Gold and Silver tiers do not include unlimited user access.

Source
Mitchell: Does Mitchell offer a free trial?

Mitchell does not publish trial information on its website. Trial availability must be confirmed through direct contact with their sales team.

Source
NAPA TRACS: Are all tiers billed monthly?

The pricing page shows monthly rates but does not specify whether annual billing or other payment terms are available. Contact NAPA TRACS for billing cycle options.

Source
NAPA TRACS: Does NAPA TRACS include a trial period?

The pricing page does not mention a trial period. The homepage references a current promotion with "big savings ahead" and directs prospects to contact sales by phone or email.

Source
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