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Automotive · head to head

AutoVitals vs NAPA TRACS

AutoVitals logo

AutoVitals

Automotive

Digital inspection and shop management

From
$199/month
Rated
-
Full reviewWebsite
NAPA TRACS logo

NAPA TRACS

Automotive

Shop management software from NAPA

From
$99/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: AutoVitals the Internet Archive's capture of AutoVitals' homepage on 17 December 2021 stated a guarantee that if a shop follows AutoVitals' best practices and does not raise its average repair order by 20 percent within 90 days, AutoVitals will tear up the contract with no penalty; no price figure is published, only demo requests.; NAPA TRACS pricing is not published on the site; the vendor promotes a limited-time offer instead of a standing price list, requiring contact for a quote
  • They diverge on capability: AutoVitals covers Digital inspections, NAPA TRACS covers Work order management.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which AutoVitals and NAPA TRACS actually diverge.

Attributes where AutoVitals and NAPA TRACS differ
AttributeAutoVitalsNAPA TRACS
Starting price$199/month$99/month
PlatformsWeb, Mobile, App, TabletWeb, Mobile, App
Founded20111999

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Automotive).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in AutoVitals

  • Digital inspections
  • Photo documentation
  • Video capability
  • Customer reports
  • Shop management
  • Work order tracking
  • DMS systems
  • Customer communication

Only in NAPA TRACS

  • Work order management
  • Customer database
  • Scheduling
  • Parts ordering
  • Inventory tracking
  • Reporting tools
  • NAPA parts system
  • Accounting software

Both cover

  • Customer portal
  • Mobile application
  • Payment processors
  • Email services
  • SMS messaging
  • Mobile apps
  • SSL encryption
  • Secure authentication

What people use each for

The jobs each tool is most often brought in to do.

AutoVitals

  • Dealership Managementnot NAPA TRACS
  • Service Schedulingnot NAPA TRACS
  • Inventory Managementnot NAPA TRACS
  • Sales Operationsnot NAPA TRACS
  • Customer Relationshipnot NAPA TRACS

NAPA TRACS

  • Independent auto repair shops managing parts ordering and customer records tied to the NAPA parts networknot AutoVitals

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

AutoVitals

  • The Internet Archive's capture of AutoVitals' homepage on 17 December 2021 stated a guarantee that if a shop follows AutoVitals' best practices and does not raise its average repair order by 20 percent within 90 days, AutoVitals will tear up the contract with no penalty; no price figure is published, only demo requests.

NAPA TRACS

  • Pricing is not published on the site; the vendor promotes a limited-time offer instead of a standing price list, requiring contact for a quote

Pricing, plan by plan

AutoVitals

$199/month
  • Essential$199/month
    • Digital inspections
    • Photo documentation
    • Customer reports
  • Professional$399/month
    • Everything in Essential
    • Shop management
    • Customer portal
  • Enterprise$699/month
    • Everything in Professional
    • Multi-location
    • Custom integration

NAPA TRACS

$99/month
  • Basic$99/month
    • Work orders
    • Customer management
    • Basic reporting
  • Professional$249/month
    • Everything in Basic
    • Advanced features
    • Scheduling
  • Premium$399/month
    • Everything in Professional
    • Multi-location
    • Advanced reporting

Which should you pick?

Choose AutoVitals if

  • You need digital inspections.
  • You work on Web, Mobile, App, Tablet.
  • You also want photo documentation.
AutoVitals review

Choose NAPA TRACS if

  • You need work order management.
  • You work on Web, Mobile, App.
  • You also want customer database.
NAPA TRACS review

Questions people ask

Is AutoVitals or NAPA TRACS better?
Neither clearly leads. AutoVitals starts at $199/month and NAPA TRACS at $99/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, AutoVitals or NAPA TRACS?
AutoVitals starts at $199/month and NAPA TRACS at $99/month.
Does AutoVitals or NAPA TRACS run on more platforms?
AutoVitals runs on Web, Mobile, App, Tablet. NAPA TRACS runs on Web, Mobile, App.
What is AutoVitals best used for?
AutoVitals is most often used for dealership management, service scheduling, inventory management, sales operations. Of those, dealership management and service scheduling are not what NAPA TRACS is typically brought in for.
What can AutoVitals do that NAPA TRACS cannot?
AutoVitals covers Digital inspections, Photo documentation, Video capability, Customer reports. NAPA TRACS covers Work order management, Customer database, Scheduling, Parts ordering. Both handle Customer portal, Mobile application, Payment processors, Email services.

Answered from the vendors’ own pages

AutoVitals: How do I get pricing information for AutoVitals?

Pricing details are not published on the website. Customers must schedule a demo or contact the sales team directly at (866) 949-2848 or [email protected] to receive pricing quotes.

Source
NAPA TRACS: What does each NAPA TRACS tier cost?

NAPA TRACS offers three subscription tiers: Silver starts at $109/month, Gold starts at $219/month, and Gold Plus starts at $249/month. Prices shown are starting prices; contact sales for exact quotes.

Source
AutoVitals: Is there a free trial available before contacting sales?

The website does not mention a free trial option. All information gathering requires scheduling a demo or contacting the sales team.

Source
NAPA TRACS: What is the main difference between Gold and Gold Plus?

Gold Plus adds unlimited users and unlimited 2-way text messaging, plus TRACSFlow functionality. The Gold and Silver tiers do not include unlimited user access.

Source
AutoVitals: What is the typical process to get a pricing quote?

AutoVitals directs customers to either use the 'Get a Demo' call-to-action or contact their sales team directly. Pricing quotes are provided after a demo or consultation.

Source
NAPA TRACS: Are all tiers billed monthly?

The pricing page shows monthly rates but does not specify whether annual billing or other payment terms are available. Contact NAPA TRACS for billing cycle options.

Source
NAPA TRACS: Does NAPA TRACS include a trial period?

The pricing page does not mention a trial period. The homepage references a current promotion with "big savings ahead" and directs prospects to contact sales by phone or email.

Source
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