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Automotive · head to head

NAPA TRACS vs Tekmetric

NAPA TRACS logo

NAPA TRACS

Automotive

Shop management software from NAPA

From
$99/month
Rated
-
Full reviewWebsite
Tekmetric logo

Tekmetric

Automotive

Complete shop management for independent shops

From
$179/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: NAPA TRACS pricing is not published on the site; the vendor promotes a limited-time offer instead of a standing price list, requiring contact for a quote; Tekmetric every price is per shop, and each additional location needs its own plan subscription
  • They diverge on capability: NAPA TRACS covers Customer database, Tekmetric covers Vehicle history.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which NAPA TRACS and Tekmetric actually diverge.

Attributes where NAPA TRACS and Tekmetric differ
AttributeNAPA TRACSTekmetric
Starting price$99/month$179/month
Founded19992016

Identical on both: pricing model (subscription), free tier (No), platforms (Web, Mobile, App), user rating (Not yet rated), category (Automotive).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in NAPA TRACS

  • Customer database
  • Scheduling
  • Parts ordering
  • Inventory tracking
  • Reporting tools
  • NAPA parts system
  • Customer portals
  • Analytics tools

Only in Tekmetric

  • Vehicle history
  • Customer management
  • Scheduling system
  • Estimating tools
  • Invoicing
  • Customer communication
  • Third-party tools
  • Analytics platforms

Both cover

  • Work order management
  • Customer portal
  • Mobile application
  • Payment processors
  • Email services
  • SMS messaging
  • Accounting software
  • Mobile apps
  • SSL encryption
  • Secure authentication
  • Regular backups

What people use each for

The jobs each tool is most often brought in to do.

NAPA TRACS

  • Independent auto repair shops managing parts ordering and customer records tied to the NAPA parts networknot Tekmetric

Tekmetric

  • Shop management for independent auto repair shops: repair orders, estimates and invoicingnot NAPA TRACS
  • Digital vehicle inspections shared with customersnot NAPA TRACS
  • Managing parts inventory, vendors and technician job clocksnot NAPA TRACS

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

NAPA TRACS

  • Pricing is not published on the site; the vendor promotes a limited-time offer instead of a standing price list, requiring contact for a quote

Tekmetric

  • Every price is per shop, and each additional location needs its own plan subscription
  • Two-way texting, the real-time shop dashboard, the technician board and employee performance analytics require the Scale plan at $439 per month
  • The labor guide, time and job clocks and parts and inventory reports are withheld from the entry Start plan at $199 per month
  • Integrated payments, a dedicated account manager and quarterly business reviews are Enterprise only, and Enterprise is custom priced with no published rate
  • Multi-shop management is a $70 per month per shop add-on on top of a plan subscription at every location
  • The Tire Suite add-on costs an extra $39 per month per shop
  • The Marketing add-on costs an extra $345 per month per shop, more than the Scale plan itself
  • The discounted rates such as $179 per month require annual billing

Pricing, plan by plan

NAPA TRACS

$99/month
  • Basic$99/month
    • Work orders
    • Customer management
    • Basic reporting
  • Professional$249/month
    • Everything in Basic
    • Advanced features
    • Scheduling
  • Premium$399/month
    • Everything in Professional
    • Multi-location
    • Advanced reporting

Tekmetric

$179/month
  • Start$199/month
    • Inventory management
    • Digital vehicle inspections
    • Smart jobs
  • Grow$349/month
    • All Start features
    • Labor guide
    • Maintenance schedule
  • Scale$439/month
    • All Grow features
    • Two-way texting
    • Real-time shop dashboard
  • Enterprise$null/month
    • Custom pricing
    • Integrated payments
    • Dedicated account manager

Which should you pick?

Choose NAPA TRACS if

  • You need customer database.
  • You work on Web, Mobile, App.
  • You also want scheduling.
NAPA TRACS review

Choose Tekmetric if

  • You need vehicle history.
  • You work on Web, Mobile, App.
  • You also want customer management.
Tekmetric review

Questions people ask

Is NAPA TRACS or Tekmetric better?
Neither clearly leads. NAPA TRACS starts at $99/month and Tekmetric at $179/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, NAPA TRACS or Tekmetric?
NAPA TRACS starts at $99/month and Tekmetric at $179/month.
Does NAPA TRACS or Tekmetric run on more platforms?
Both run on Web, Mobile, App, so platform support will not decide this one for you.
What is NAPA TRACS best used for?
NAPA TRACS is most often used for independent auto repair shops managing parts ordering and customer records tied to the napa parts network. Of those, independent auto repair shops managing parts ordering and customer records tied to the napa parts network is not what Tekmetric is typically brought in for.
What can NAPA TRACS do that Tekmetric cannot?
NAPA TRACS covers Customer database, Scheduling, Parts ordering, Inventory tracking. Tekmetric covers Vehicle history, Customer management, Scheduling system, Estimating tools. Both handle Work order management, Customer portal, Mobile application, Payment processors.

Answered from the vendors’ own pages

NAPA TRACS: What does each NAPA TRACS tier cost?

NAPA TRACS offers three subscription tiers: Silver starts at $109/month, Gold starts at $219/month, and Gold Plus starts at $249/month. Prices shown are starting prices; contact sales for exact quotes.

Source
Tekmetric: Are there per-user fees?

No, Tekmetric charges per shop, not per user. All plans include unlimited users, unlimited repair orders (ROs), unlimited support, and no hidden fees.

Source
NAPA TRACS: What is the main difference between Gold and Gold Plus?

Gold Plus adds unlimited users and unlimited 2-way text messaging, plus TRACSFlow functionality. The Gold and Silver tiers do not include unlimited user access.

Source
Tekmetric: Can I pay annually?

Yes, Tekmetric offers both month-to-month and annual subscriptions. Annual billing typically provides savings, and there are no long-term contracts required.

Source
NAPA TRACS: Are all tiers billed monthly?

The pricing page shows monthly rates but does not specify whether annual billing or other payment terms are available. Contact NAPA TRACS for billing cycle options.

Source
Tekmetric: What add-ons are available?

Tekmetric offers Multi-Shop Management ($70/month per shop), Tire Suite ($39/month per shop), Marketing ($345/month per shop), and Integrated Payments (included in Enterprise plan).

Source
NAPA TRACS: Does NAPA TRACS include a trial period?

The pricing page does not mention a trial period. The homepage references a current promotion with "big savings ahead" and directs prospects to contact sales by phone or email.

Source
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