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Automotive · head to head

AutoiPacket vs NAPA TRACS

AutoiPacket logo

AutoiPacket

Automotive

Complete paperless dealership solutions

From
$1500/month
Rated
-
Full reviewWebsite
NAPA TRACS logo

NAPA TRACS

Automotive

Shop management software from NAPA

From
$99/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: AutoiPacket autoiPacket now trades as iPacket (autoipacket.com redirects to ipacket.us, same legal entity AutoiPacket, LLC of Parkersburg, WV, confirmed by the site footer), and publishes no price anywhere on its site: access is sold only through a booked demo, with four separate named products (iPacket Digital Vehicle Presentations, iPacket Recon, iPacket OnTargeting, and OEM Window Stickers) each gated behind a sales call rather than a published rate (archived 19 November 2025); NAPA TRACS pricing is not published on the site; the vendor promotes a limited-time offer instead of a standing price list, requiring contact for a quote
  • They diverge on capability: AutoiPacket covers Online showroom, NAPA TRACS covers Work order management.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which AutoiPacket and NAPA TRACS actually diverge.

Attributes where AutoiPacket and NAPA TRACS differ
AttributeAutoiPacketNAPA TRACS
Starting price$1500/month$99/month
PlatformsWeb, Mobile, ResponsiveWeb, Mobile, App
Founded20121999

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Automotive).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in AutoiPacket

  • Online showroom
  • Digital retailing
  • Paperless workflow
  • Document management
  • E-signature integration
  • Buyer experience
  • Transaction management
  • DMS systems

Only in NAPA TRACS

  • Work order management
  • Customer database
  • Scheduling
  • Parts ordering
  • Inventory tracking
  • Reporting tools
  • Mobile application
  • NAPA parts system

Both cover

  • Customer portal
  • Payment processors
  • Email services
  • SSL encryption
  • Secure authentication

What people use each for

The jobs each tool is most often brought in to do.

AutoiPacket

  • Dealership Managementnot NAPA TRACS
  • Service Schedulingnot NAPA TRACS
  • Inventory Managementnot NAPA TRACS
  • Sales Operationsnot NAPA TRACS
  • Customer Relationshipnot NAPA TRACS

NAPA TRACS

  • Independent auto repair shops managing parts ordering and customer records tied to the NAPA parts networknot AutoiPacket

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

AutoiPacket

  • AutoiPacket now trades as iPacket (autoipacket.com redirects to ipacket.us, same legal entity AutoiPacket, LLC of Parkersburg, WV, confirmed by the site footer), and publishes no price anywhere on its site: access is sold only through a booked demo, with four separate named products (iPacket Digital Vehicle Presentations, iPacket Recon, iPacket OnTargeting, and OEM Window Stickers) each gated behind a sales call rather than a published rate (archived 19 November 2025)

NAPA TRACS

  • Pricing is not published on the site; the vendor promotes a limited-time offer instead of a standing price list, requiring contact for a quote

Pricing, plan by plan

AutoiPacket

$1500/month
  • Essential$1500/month
    • Online showroom
    • Digital retailing
    • Basic reporting
  • Professional$2500/month
    • Everything in Essential
    • Advanced analytics
    • Customer portal
  • Enterprise$undefined/month
    • Everything in Professional
    • Custom integrations
    • Dedicated account manager

NAPA TRACS

$99/month
  • Basic$99/month
    • Work orders
    • Customer management
    • Basic reporting
  • Professional$249/month
    • Everything in Basic
    • Advanced features
    • Scheduling
  • Premium$399/month
    • Everything in Professional
    • Multi-location
    • Advanced reporting

Which should you pick?

Choose AutoiPacket if

  • You need online showroom.
  • You work on Web, Mobile, Responsive.
  • You also want digital retailing.
AutoiPacket review

Choose NAPA TRACS if

  • You need work order management.
  • You work on Web, Mobile, App.
  • You also want customer database.
NAPA TRACS review

Questions people ask

Is AutoiPacket or NAPA TRACS better?
Neither clearly leads. AutoiPacket starts at $1500/month and NAPA TRACS at $99/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, AutoiPacket or NAPA TRACS?
AutoiPacket starts at $1500/month and NAPA TRACS at $99/month.
Does AutoiPacket or NAPA TRACS run on more platforms?
AutoiPacket runs on Web, Mobile, Responsive. NAPA TRACS runs on Web, Mobile, App.
What is AutoiPacket best used for?
AutoiPacket is most often used for dealership management, service scheduling, inventory management, sales operations. Of those, dealership management and service scheduling are not what NAPA TRACS is typically brought in for.
What can AutoiPacket do that NAPA TRACS cannot?
AutoiPacket covers Online showroom, Digital retailing, Paperless workflow, Document management. NAPA TRACS covers Work order management, Customer database, Scheduling, Parts ordering. Both handle Customer portal, Payment processors, Email services, SSL encryption.

Answered from the vendors’ own pages

AutoiPacket: How do I get iPacket pricing?

iPacket does not publish pricing on their website. Contact their sales team at 855-893-9340 or book a demo to discuss pricing.

Source
NAPA TRACS: What does each NAPA TRACS tier cost?

NAPA TRACS offers three subscription tiers: Silver starts at $109/month, Gold starts at $219/month, and Gold Plus starts at $249/month. Prices shown are starting prices; contact sales for exact quotes.

Source
AutoiPacket: Does iPacket integrate with other platforms?

Yes. iPacket integrates with 150+ platforms including your CRM and provides shipping and logistics management capabilities.

Source
NAPA TRACS: What is the main difference between Gold and Gold Plus?

Gold Plus adds unlimited users and unlimited 2-way text messaging, plus TRACSFlow functionality. The Gold and Silver tiers do not include unlimited user access.

Source
NAPA TRACS: Are all tiers billed monthly?

The pricing page shows monthly rates but does not specify whether annual billing or other payment terms are available. Contact NAPA TRACS for billing cycle options.

Source
NAPA TRACS: Does NAPA TRACS include a trial period?

The pricing page does not mention a trial period. The homepage references a current promotion with "big savings ahead" and directs prospects to contact sales by phone or email.

Source
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